Patient Access Representative Insight GlobalPatient Access RepresentativeLos Angeles, CAFull timeResponsibilities include answering and triaging patient calls, providing facility directions and parking information, coordinating with clinic staff when patients are running late, scheduling and rescheduling appointments, verifying insurance information, assisting with referrals and follow-up care, responding to voicemails and emails, managing work queue items, and collaborating with clinical teams to support patient care. The position requires strong scheduling experience, patient registration knowledge, and the ability to work efficiently in a fast-paced healthcare call center environment.
NewAssociate Patient Care Coordinator UnitedHealth GroupAssociate Patient Care CoordinatorGlendale, CA$18–$32 / hourIn the Emergency Department follows protocol for special cases, including but not limited to 5150, Sexual Assault Response Team (SART), Domestic Violence patients, Child Protective Services, incarcerated patients, Worker Compensation patients, auto accidents, animal bite reporting, etc. Meet CMS billing requirements for the completion of the MSP, issuance of the Important Message from Medicare, issuance of the Observation Notice, and other requirements, as applicable and documenting completion within the hospital's information system for regulatory compliance and audit purposes.
New Patient Coordinator JobotNew Patient CoordinatorAnaheim, CA$23–$26 / hourInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. A highly respected and rapidly growing oncology organization is seeking a compassionate, detail-oriented professional to serve as the first point of contact for new patients entering care.
Medical Assistant (Primary Care, Oncology, OB/GYN, Women's Health) JobotMedical Assistant (Primary Care, Oncology, OB/GYN, Women's Health)Valencia, CA$23–$27 / hourInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Providing clinical assistance by performing routine tasks such as taking vitals, preparing patients for examinations, administering medication under the direction of a physician, and maintaining patient records.
NewCardiopulmonary Patient Educator - Registered Nurse CVS HealthCardiopulmonary Patient Educator - Registered NursePasadena, CA$32.01–$68.55Registered Nurse, RN, Infusion, Infusion Therapy, Pulmonary, Cardiology, PAH, Central Venous Catheters, Groshong/Hickman, Travel, Travel Nurse, IV Team, ER, ICU, Home Infusion, Transplant, CRNI, Oncology, Cardiovascular, Vascular Access. As a Cardiopulmonary Patient Educator with CVS Health, you will have the opportunity to use your clinical skills to be an educator to your patients and their caregivers, helping them understand their complex Pulmonary Arterial Hypertension (PAH) therapies by providing infusion training and clinical support.
NewRN Registered Nurse - Intensive Care Unit (ICU) - Travel / Contract - Night Fusion Medical StaffingRN Registered Nurse - Intensive Care Unit (ICU) - Travel / Contract - NightGlendale, CASensory - Must possess visual acuity and ability to effectively communicate Highly competitive pay for travel professionals ~ Comprehensive medical, dental, and vision insurance with first day coverage ~ Life and Short-term disability offered ~Aggressive Refer-a-friend Bonus Program ~Reimbursement for licensure and CEUs At Fusion Medical Staffing, our goal is to improve the lives of everyone we touch, and we're always looking for people like you to join our mission. One year of recent experience as an ICU RN Valid RN license in compliance with state regulations Critical Care Registered Nurse (CCRN) certification The ICU Registered Nurse is responsible for providing comprehensive, critical care to patients in the intensive care unit.
NewAdjunct MS/Critical Care Clinical Instructor (Day/Night Shift) West Coast UniversityAdjunct MS/Critical Care Clinical Instructor (Day/Night Shift)Anaheim, CAAs a Nursing Faculty member for a certified Great Place to Work, you will guide nursing students to do more than change their own lives – you will help change the lives of every patient they treat throughout their career in healthcare. Utilize pre- and post- conference to allow students an opportunity to share learned experiences, ensuring clarity of the correlation between weekly theory content with clinical objectives and experiences.
NewTravel Nurse RN - Cardiovascular Intensive Care Unit - $2,391 per week in Orange, CA Prime StaffingTravel Nurse RN - Cardiovascular Intensive Care Unit - $2,391 per week in Orange, CAOrange, CA$2,391.48Acuity varies as wellECMO - have technicians that run the pumpsNitric Oxide, pacemakers, Chest tubes, invasive monitorsBedside procedures (chest tube placement, cardioversions, etc)No floating to ED or Mental Health Special Equipment: Chest tube managementCVPs, art lines,PacemakersDefibrillatorsVents #Tier1 Travel Compliance Required to submit Required Submittal Notes Please include responses to the applicable questions below in the submittal notes. PICU or NICU first; may go to Peds M/S Onc floor Weekend REQ: 4 weekend shifts/mo; some holidays required (in mix with regular staff) On-call REQ: No Certs REQ: ACLS, BCLS and PALS Type of Scheduling: Self Documentation System: Cerner Special Procedures/Unit Details: Highly variable patient population.
NewInternational Patient Liaison I - Spectrum Corporate Offices - Full-Time - Variable Shift SHARP HEALTHCAREInternational Patient Liaison I - Spectrum Corporate Offices - Full-Time - Variable ShiftOrange, CA$40,000–$48,000 / yearServe as a liaison with multiple internal and external personnel and organizations including, but not limited to, SHC hospitals, clinics, outside health care facilities, providers, governmental agencies, insurance companies, cruise lines, air and ground ambulance companies. Responsible for facilitating effective communication and assistance to achieve desire outcomes with case management, social work, physicians, business services, patients and their family members, other department staff and other internal and external customers.
NewTravel Nurse RN - Progressive Care Unit - $2,113 per week in Torrance, CA Advantis Medical StaffingTravel Nurse RN - Progressive Care Unit - $2,113 per week in Torrance, CATorrance, CA$2,113Advantis Medical, the #1 rated travel nurse agency, is currently seeking an experienced PCU Registered Nurse (RN) for an exciting new travel job in Torrance, CA 90505. If you are an experienced PCU Registered Nurse (RN) with a passion for providing exceptional patient care, just let us know you’re interested.
NewPatient Placement Coordinator RN - Full time Variable Providence Health and ServicesPatient Placement Coordinator RN - Full time VariableAnaheim, CA$57.28–$88.92 / hourOur not-for-profit network provides a full spectrum of care with leading-edge diagnostics and treatment, outpatient health centers, physician groups and clinics, numerous outreach programs, and hospice and home care, and even our own Providence High School. He/she shall employ critical thinking to integrate objective data with knowledge gained from preliminary/initial information with the ongoing assessment process, including the objective and subjective experiences and patient health care history for optimal placement.
PT 20 hours Case Manager Continuing Care Social Work (Bilingual) Kaiser PermanentePT 20 hours Case Manager Continuing Care Social Work (Bilingual)Harbor City, CA$50.96Coordinates the interdisciplinary approach to providing continuity of care, including utilization management, transfer coordination, discharge planning, and obtaining all authorizations/approvals/transfers as needed for outside services for patients/families. Consults with internal and external physicians, health care providers, discharge planning and outside agencies regarding continued care/treatment or hospitalization or referral to support services or placement.
NewNP/PA - Family Medicine (In-Clinic Acute Care Telehealth) VieMed Healthcare StaffingNP/PA - Family Medicine (In-Clinic Acute Care Telehealth)Los Angeles, CA$80–$85 / hourCompensation for this role ranges from $80.00 to $85.00 per hour, including a comprehensive benefits package, weekly pay via direct deposit, and additional perks such as CME stipends, paid time off, malpractice coverage, and licensure/certification reimbursements. The position offers a stable schedule with 8-hour day shifts, no night or weekend call, and the chance to work in a fast-paced, patient-centered setting that values your skills and dedication.
NewUrgent Care Physician Summit Recruiting GroupUrgent Care PhysicianNorthridge, CAPrimary Care Physician Opportunity - Northridge, CA Join one of Southern California s fastest-growing Independent Physician Associations offering a welcoming and supportive environment focused on quality care and physician success. This is a unique opportunity to practice in a collegial setting where you can focus on patient care while enjoying long-term career development and work-life balance.
NewNurse Manager II, Hospital Medicine/Geriatric Clinic/Outpatient Palliative Care (Los Angeles) Kaiser PermanenteNurse Manager II, Hospital Medicine/Geriatric Clinic/Outpatient Palliative Care (Los Angeles)Los Angeles, CA$213,000Manages improvements to patient-centered operations and technology processes by: leading and implementing long-term strategic projects designed to remediate issues and improve quality, service, affordability, and/or operating efficiency; developing and managing a structured approach for identifying root causes and implementing solutions to improve the performance of operations system processes in response to barriers and/or issues; and ensuring performance metrics used to monitor the success of strategic improvement projects are tied to strategic organizational initiatives. Manages designated units or teams by translating business plans into tactical action items; oversees the completion of work assignments and identifies opportunities for improvement; ensures all policies and procedures are followed; partners with key stakeholders and business leaders to ensure products and/or services meet requirements and expectations while aligning with departmental strategies.
NewLead Veterinarian Opportunity at All Creatures Care Cottage All Creatures Care CottageLead Veterinarian Opportunity at All Creatures Care CottageCosta Mesa, CAYou will be responsible for mentoring and developing your associate veterinarians, partnering with your Practice Manager to build a healthy and engaged team, and driving the continuous improvement of patient care and client service. Lead and Mentor Your DVM Team: You will manage all associate veterinarians, conducting regular performance discussions, coaching them on individual development goals (including production and PCT), and fostering a culture of teamwork and retention.
NewDirector Care Management RN Providence Health and ServicesDirector Care Management RNMission Hills, CA$101.61–$160.42 / hourThe Director, Care Management provides strategic and operational leadership for all care-management functions across the acute-care ministry, including case management, utilization management, discharge planning, social work services, and psychosocial interventions that support safe, effective, and sustainable transitions of care. Our not-for-profit network provides a full spectrum of care with leading-edge diagnostics and treatment, outpatient health centers, physician groups and clinics, numerous outreach programs, and hospice and home care, and even our own Providence High School.
NewMedical Assistant - SRS Primary Care - Rancho Bernardo - Full-Time - Day Shift SHARP HEALTHCAREMedical Assistant - SRS Primary Care - Rancho Bernardo - Full-Time - Day ShiftLos Angeles, CA$48,000–$57,600 / yearSee Sharp HealthCare Terms & Conditions at https://www.sharp.com/patient-rights-privacy/terms-of-use.cfm and Privacy Policy at https://www.sharp.com/patient-rights-privacy/privacy-practices.cfm and SonicJobs Privacy Policy at https://www.sonicjobs.com/us/privacy-policy and Terms of Use at https://www.sonicjobs.com/us/terms-conditions. The actual pay rate and pay grade for this position will be dependent on a variety of factors, including an applicant’s years of experience, unique skills and abilities, education, alignment with similar internal candidates, marketplace factors, other requirements for the position, and employer business practices.
NewRN - Neuroscience Progressive Care Unit - Sharp Grossmont Hospital Neuroscience Building - Nights - Full Time - May be eligible for Relocation Incentive SHARP HEALTHCARERN - Neuroscience Progressive Care Unit - Sharp Grossmont Hospital Neuroscience Building - Nights - Full Time - May be eligible for Relocation IncentiveOrange, CA$129,000–$145,000 / yearThe stated pay scale reflects the range as defined by the collective bargaining agreement between Sharp HealthCare and Sharp Professional Nurses Network, United Nurses Associations of California/Union of Health Care Professionals, NUHHCE, AFSME, AFL-CIO. AHA Basic Life Support for Healthcare Professional (AHA BLS Healthcare) - American Heart Association; NIH Stroke Scale (NIHSS) - Various-Employee provides certificate; California Registered Nurse (RN) - CA Board of Registered Nursing --s-p-m1--.
NewCare Manager RN Per Diem Day Providence Health and ServicesCare Manager RN Per Diem DayTorrance, CA$57.28–$88.92 / hourOur not-for-profit network provides a full spectrum of care with leading-edge diagnostics and treatment, outpatient health centers, physician groups and clinics, numerous outreach programs, and hospice and home care, and even our own Providence High School. Providence Saint John's Health Center has been recognized as a Magnet® hospital in 2025 —a prestigious designation from the American Nurses Credentialing Center (ANCC), which recognizes organizations that provide the highest-quality care.
Dialysis Patient Care Tech -U.S. Renal Care In-Person Hiring Event July 30-31 2026 8AM -12PM 1PM-5PM PST U.S. Renal Care IncDialysis Patient Care Tech -U.S. Renal Care In-Person Hiring Event July 30-31 2026 8AM -12PM 1PM-5PM PSTCompton, CAYou will ensure quality comes first by preparing machines for hemodialysis treatments, cleaning and disinfecting machines after treatment, and conducting machine safety checks and logging results for quality control, ensuring all protocols and regulations are followed. Responsibilities include gathering patient stats before and after treatment, initiating treatment, monitoring patients during treatment, terminating treatment, and collecting patient blood samples per physician orders.
Patient Care Secretary VITAS Healthcare CorpPatient Care SecretaryIrvine, CAAll VITAS employees commit to fulfilling their duties and responsibilities with the highest regard for professionalism, collaboration and teamwork, and an eye focused constantly on growth and improvement. The Patient Care Secretary is a skilled secretarial person whose job is to support the work of the Team Manager and who is generally responsible for accomplishing all patient care related clerical procedures.
RN Patient Care Manager, Home Health Wheeler Staffing PartnersRN Patient Care Manager, Home HealthNewport Beach, CAWheeler Staffing Partners is seeking a dedicated and experienced RN Patient Care Manager to oversee home health clinical operations in Newport Beach, California. The ideal candidate is a strong clinical leader with home health experience who thrives in a fast-paced environment and is passionate about delivering patient-centered care.
PATIENT CARE COORDINATOR (DENTAL)(TEMP) Comprehensive Community Health Centers IncPATIENT CARE COORDINATOR (DENTAL)(TEMP)CAIdentifies payer source, verifies insurance and obtains any necessary authorizations, assigns correct pay type, and any collects payments due. Promptly answers all incoming calls while maintaining a polite consistent phone manner and using proper phone etiquette.
Patient Care Billing & Authorization Specialist Ultimate Staffing ServicesPatient Care Billing & Authorization SpecialistFullerton, California$26As the Patient Care Billing & Authorization Specialist , you will play a pivotal role in ensuring the seamless operation of our practice, supporting both the financial and administrative aspects of patient care. This role bridges the gap between patients, providers, insurance carriers, and third-party billing partners, helping to create an engaging and efficient office environment.
RN Patient Care Manager, Home Health AccentCare IncRN Patient Care Manager, Home HealthNewport Beach, CAWe're proud to be named one of America's Greatest Workplaces 2025 by Newsweek - a reflection of our shared commitment to excellence, integrity and compassion as we shape the future of aging in place. You'll belong to a team that cares deeply for patients and each other; a team committed to consistently providing exceptional care.
Dialysis Patient Care Technician U.S. Renal Care, Inc.Dialysis Patient Care TechnicianLos Angeles, CAFull timeHired at USRC location recognized by state of Ohio as an approved dialysis technician training program and submit application for Ohio dialysis technician intern certificate to board no later than four (4) weeks prior to completion of the approved training program. New Mexico certification of hemodialysis technician is required for out of state applicant with active state or national hemodialysis certification; must obtain New Mexico state certification prior to working as a Certified Hemodialysis Technician.
Dialysis Patient Care Technician TTS U.S. Renal Care, Inc.Dialysis Patient Care Technician TTSCompton, CAFull timeHired at USRC location recognized by state of Ohio as an approved dialysis technician training program and submit application for Ohio dialysis technician intern certificate to board no later than four (4) weeks prior to completion of the approved training program. New Mexico certification of hemodialysis technician is required for out of state applicant with active state or national hemodialysis certification; must obtain New Mexico state certification prior to working as a Certified Hemodialysis Technician.
Patient Care Coordinator Argus Medical Management, LLCPatient Care CoordinatorAnaheim, CAFull timeProvide Remote Patient Monitoring (RPM) and Chronic Care Management (CCM) services to patients using multiple communication channels (phone, email, text) and digital health technologies. Our platform integrates real-time digital health technologies, AI/ML, and disease management protocols to empower patients and support healthcare providers.
Registered Nurse / Patient Care Manager, Home Health $20K Bonus AccentCare, Inc.Registered Nurse / Patient Care Manager, Home Health $20K BonusNewport Beach, California$110,000–$135,000 / yearWhat You Need to Know: The Patient Care Manager plays a critical role in supporting both patients and the caregiving team, ensuring that every person receives compassionate, high‑quality home health services. By guiding and empowering clinical staff, the Patient Care Manager helps create a supportive environment where employees can grow, collaborate, and deliver their very best work, ultimately enriching the care experience for every patient.
Dialysis Patient Care Technician - PT U.S. Renal Care IncDialysis Patient Care Technician - PTBeverly Hills, CAYou will ensure quality comes first by preparing machines for hemodialysis treatments, cleaning and disinfecting machines after treatment, and conducting machine safety checks and logging results for quality control, ensuring all protocols and regulations are followed. Responsibilities include gathering patient stats before and after treatment, initiating treatment, monitoring patients during treatment, terminating treatment, and collecting patient blood samples per physician orders.
Dialysis Patient Care Technician - PRN U.S. Renal Care IncDialysis Patient Care Technician - PRNLong Beach, CAYou will ensure quality comes first by preparing machines for hemodialysis treatments, cleaning and disinfecting machines after treatment, and conducting machine safety checks and logging results for quality control, ensuring all protocols and regulations are followed. Responsibilities include gathering patient stats before and after treatment, initiating treatment, monitoring patients during treatment, terminating treatment, and collecting patient blood samples per physician orders.
Dialysis Patient Care Technician - Part-Time U.S. Renal Care IncDialysis Patient Care Technician - Part-TimeLos Angeles, CAYou will ensure quality comes first by preparing machines for hemodialysis treatments, cleaning and disinfecting machines after treatment, and conducting machine safety checks and logging results for quality control, ensuring all protocols and regulations are followed. Responsibilities include gathering patient stats before and after treatment, initiating treatment, monitoring patients during treatment, terminating treatment, and collecting patient blood samples per physician orders.
Patient Care Advisor - Remote Sun River Health IncPatient Care Advisor - RemoteCARemote$20–$23.13 / hourSun River Health started in 1975 when four African American mothers spearheaded efforts to open our first health center in Peekskill, New York to deliver accessible, high-quality, affordable services to patients in need no matter their race, religion, income, or insurance status. Assist with peer training for the development and support of new Call Center personnel to ensure their knowledge of the Company's appointment availability, lines of business, services provided and other significant information delivered to patients.
Neurosurgery Patient Care CoordinatorSurgery Scheduler UCLA Health SystemNeurosurgery Patient Care CoordinatorSurgery SchedulerLos Angeles, CA$30.36–$43.49 / hourParticipate in patient care services including: screening patients, scheduling appointments, scheduling surgical procedures, ancillary tests, coordinating patient referrals, and facilitating patient requests, processing medical records requests, disability forms, producing various letters at patient and doctorxe2x80x99s requests. As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer.
Neurosurgery Patient Care Coordinator UCLA Health SystemNeurosurgery Patient Care CoordinatorLos Angeles, CA$26.42–$37.49 / hourParticipate in patient care services including: screening patients, scheduling appointments, ancillary tests, coordinating patient referrals, and facilitating patient requests, processing medical records requests, disability forms, producing various letters at patient and doctorxe2x80x99s requests. As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer.
PATIENT CARE COORDINATOR (MEDICAL) Comprehensive Community Health Centers IncPATIENT CARE COORDINATOR (MEDICAL)CACompletes billing and collection processes and prepares for distribution to appropriate sources. Performs other assigned duties under the direction of the Office Manager or Physician.
NewDirector of Patient Care Services Alliance Health ServicesDirector of Patient Care ServicesIrvine, CaliforniaIn the absence of the executive director / administrator, the clinical director will become the active executive director / administrator and will be vested with authority to act in behalf of the executive director. Alliance Health Services is a compassionate, patient-centered home health and hospice care provider committed to delivering high-quality, personalized services in the comfort of our clients’ homes.
Patient Care Assistant I City of HopePatient Care Assistant IIrvine, CA$21.96–$29.68 / hourCity of Hope's growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. A Patient Care Assistant (PCA) is a healthcare professional trained to provide specific patient care services to designated patients under the guidance and supervision of a Registered Nurse (RN).
Sr Vice President Patient Care Services and Chief Nursing Officer Children's Hospital Los AngelesSr Vice President Patient Care Services and Chief Nursing OfficerLos Angeles, California$412,880–$681,408 / yearFull timeVice President of Patient Care Services and Chief Nursing Officer oversees and provides strategic direction, planning, and leadership for inpatient, emergency and surgical nursing operations, advance practice professionals, rehab services, patient care services education and research, social work, care coordination and patient experience at Children’s Hospital Los Angeles. Participates in the formulation of initiatives to address the developing needs of the community, recruiting, retaining and optimizing a world-class nursing and patient care workforce, responding to the changing trends in healthcare, and advancing the organization’s mission, goals, and vision.
Director of Hospice Patient Care Services (RN) VITAS Healthcare CorpDirector of Hospice Patient Care Services (RN)Encino, CA$140,000–$155,000 / yearSupported by industry-leading experts and a growing network of programs in 15+ states, VITAS empowers team members to grow toward their goals while transforming patients' lives. As a patient care administrator (PCA), you will join the senior leadership team for a VITAS service area, ensuring the clinical, financial, and operational aspects of hospice are running smoothly within your purview.
In-Home Personal Patient Care Assistant (CNA) Liberty Behavioral & Community Services, Inc.In-Home Personal Patient Care Assistant (CNA)Culver City, CA$23–$25This role requires experience providing hands-on care, strong communication skills, and the ability to work collaboratively with healthcare professionals, families, and support teams to ensure high-quality, person-centered care. Liberty Behavioral & Community Services, Inc., a leading provider of services for individuals with autism and developmental disabilities, is dedicated to fostering independence, inclusion, dignity, and personal growth for the individuals we serve.
Patient Care Administrator VITAS Healthcare CorpPatient Care AdministratorCovina, CASupported by industry-leading experts and a growing network of programs in 15+ states, VITAS empowers team members to grow toward their goals while transforming patients' lives. As a patient care administrator (PCA), you will join the senior leadership team for a VITAS service area, ensuring the clinical, financial, and operational aspects of hospice are running smoothly within your purview.
Patient Care Technician Preceptor - PCT - Dialysis Fresenius Medical CarePatient Care Technician Preceptor - PCT - DialysisMission Hills, CA$23–$31 / hourEducation: + Assist other health care members in providing patient specific detailed education regarding adequacy measures where appropriate - Online Clearance Monitoring (OLC), Adequacy Monitoring Program (AMP), Urea Kinetic Modeling (UKM), and regarding disease process/access. Supports the organization commitment to the Quality Enhancement Program (QEP) and CQI Activities, including those related to patient satisfaction and actively participates in process improvement activities that enhance the likelihood that patients will achieve the organization Quality Enhancement Goals (QEP).
Experienced Dental Patient Care Coordinator A-Team Dental StaffingExperienced Dental Patient Care CoordinatorPasadena, CaliforniaThe ideal Patient Care Coordinator would be that who has developed superb work ethics and understands the importance of time management exceptional customer service to our patients, coordinating insurance benefits, scheduling appointments, and ensuring that our office is HIPAA compliant. Ability to coordinate insurance benefits and financial planning with patients to ensure they have a clear understanding of their coverage and payment options.
Sr. Coordinator, Patient Access (Care Coordinator) Cardinal Health IncSr. Coordinator, Patient Access (Care Coordinator)CA$21.40–$30.60 / hourCardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Maintaining quality and providing an empathetic and supportive experience to the patient by controlling the patient conversation, educating the caller as they provide effective and efficient strategies and processes.