NewPatient Care Career for Licensed PTAs Encompass Health Rehabilitation Hospital of Altamonte SpringsPatient Care Career for Licensed PTAsAltamonte Springs, FLOur achievements include being named one of the "World's Most Admired Companies" and receiving the Fortune 100 Best Companies to Work For® Award, among other accolades, which is nothing short of amazing. Embrace the opportunity to deliver high- quality, compassionate, and personalized care, celebrating the small successes that lead to significant achievements in rehabilitation.
NewOccupational Therapist - Patient Centered Therapy Care Encompass Health Rehabilitation Hospital of Altamonte SpringsOccupational Therapist - Patient Centered Therapy CareAltamonte Springs, FLWe believe in the power of creating positive change within local communities through exceptional Occupational Therapy services, empowering individuals toward independence and an improved quality of life. Guiding patients by supervising care and treatments, leading patient assessments, creating personalized care plans, and targeting and resolving patient concerns.
NewPhysical Therapist - Patient Centered Therapy Care Encompass Health Rehabilitation Hospital of Altamonte SpringsPhysical Therapist - Patient Centered Therapy CareApopka, FLOur achievements, including being named one of the ‘World‘s Most Admired Companies‘ and receiving the Fortune 100 Best Companies to Work For® Award, make us truly remarkable. Encompass Health is a trusted leader in post-acute care with over 150 nationwide locations and a team of 36,000 exceptional individuals and growing!
NewPhysical Therapist - Patient-Focused Care Encompass Health Rehabilitation Hospital of Altamonte SpringsPhysical Therapist - Patient-Focused CareMaitland, FLOur achievements, including being named one of the ‘World‘s Most Admired Companies‘ and receiving the Fortune 100 Best Companies to Work For® Award, make us truly remarkable. Encompass Health is a trusted leader in post-acute care with over 150 nationwide locations and a team of 36,000 exceptional individuals and growing!
Acute Care Speech Language Pathologist (SLP-CCC) Multiple Opportunities -- up to $15k in Incentives! Lee HealthAcute Care Speech Language Pathologist (SLP-CCC) Multiple Opportunities -- up to $15k in Incentives!Orlando, FL$70,720–$115,252.80 / yearThe department also supports innovative initiatives such as the Early Activity Program (early SLP involvement in the ICU), Animal-Assisted Therapy, and Respiratory Muscle Strength Training (RMST pending), alongside collaborative learning opportunities like Curious Case Club, where clinicians review complex patient cases and current literature. At Lee Health, we have 4 Adult Acute Care Hospitals: Cape Coral Hospital: Cape Coral Hospital delivers comprehensive acute care SLP services across a broad medical-surgical population, including stroke and medical/surgical ICU patients, with early access to VFSS/MBSS and FEES within a comprehensive FEES competency and mentorship model.
NewOccupational Therapist - Help Patients Regain Independence Encompass Health Rehabilitation Hospital of Altamonte SpringsOccupational Therapist - Help Patients Regain IndependenceAltamonte Springs, FLWe believe in the power of creating positive change within local communities through exceptional Occupational Therapy services, empowering individuals toward independence and an improved quality of life. Guiding patients by supervising care and treatments, leading patient assessments, creating personalized care plans, and targeting and resolving patient concerns.
NewOccupational Therapist - Make an Impact in Rehabilitation Care Encompass Health Rehabilitation Hospital of Altamonte SpringsOccupational Therapist - Make an Impact in Rehabilitation CareAltamonte Springs, FLWe believe in the power of creating positive change within local communities through exceptional Occupational Therapy services, empowering individuals toward independence and an improved quality of life. Guiding patients by supervising care and treatments, leading patient assessments, creating personalized care plans, and targeting and resolving patient concerns.
RN Progressive Care PRN - CVSD HCA Florida Osceola HospitalRN Progressive Care PRN - CVSDOrlando, FLAs a RN Progressive Care PRN - CVSD, your voice to influence patient care is valued and empowered at every turn –whether through open, collaborative relationships with your direct manager or more formal opportunities through hospital councils and national nursing initiatives. At HCA Healthcare, we are committed to equipping nurses with the tools and resources they need to deliver exceptional patient care, championing the profession, and supporting the advancement of nursing’s future.".
NewOccupational Therapist Compassionate Care - Apply Today Encompass Health Rehabilitation Hospital of Altamonte SpringsOccupational Therapist Compassionate Care - Apply TodayAltamonte Springs, FLWe believe in the power of creating positive change within local communities through exceptional Occupational Therapy services, empowering individuals toward independence and an improved quality of life. Guiding patients by supervising care and treatments, leading patient assessments, creating personalized care plans, and targeting and resolving patient concerns.
NewPhysical Therapist - Help Patients Restore Mobility and Strength Encompass Health Rehabilitation Hospital of Altamonte SpringsPhysical Therapist - Help Patients Restore Mobility and StrengthAltamonte Springs, FLOur achievements, including being named one of the ‘World‘s Most Admired Companies‘ and receiving the Fortune 100 Best Companies to Work For® Award, make us truly remarkable. Encompass Health is a trusted leader in post-acute care with over 150 nationwide locations and a team of 36,000 exceptional individuals and growing!
RN Progressive Care - CVSD HCA Florida Osceola HospitalRN Progressive Care - CVSDOrlando, FLAs a RN Progressive Care - CVSD, your voice to influence patient care is valued and empowered at every turn -whether through open, collaborative relationships with your direct manager or more formal opportunities through hospital councils and national nursing initiatives. At HCA Healthcare, we are committed to equipping nurses with the tools and resources they need to deliver exceptional patient care, championing the profession, and supporting the advancement of nursing's future.".
NewRN Progressive Care Unit Registered Nurse PRN HCA Florida Lake Monroe HospitalRN Progressive Care Unit Registered Nurse PRNSanford, FLAt HCA Healthcare, we are committed to equipping nurses with the tools and resources they need to deliver exceptional patient care, championing the profession, and supporting the advancement of nursing’s future.". Educate patients, families, and caregivers about the patient's medical condition, treatment plan, medications, possible side effects, and follow-up measures, ensuring complete understanding by translating complex medical terminology.
NewPrimary Care Physician - Clermont, FL - 100% Outpatient OptigyPrimary Care Physician - Clermont, FL - 100% OutpatientOrlando, FLJoin a thriving outpatient practice in Clermont, FL focused on delivering high-quality, value-based care in a supportive, team-oriented environment. Enjoy work-life balance, a strong clinical support team, and the chance to truly impact your community!
NewRN Critical Care HCA Florida Osceola HospitalRN Critical CareKissimmee, FLAs the nation’s largest private employer of Registered Nurses, we’re honored by the trust of over 100,000 nurses and committed to supporting safe, high-quality care for which they can practice. That’s why more than 80% of our hospitals earn an A or B Leapfrog safety grade, rank in the top 5% nationally for patient outcomes through Health Grades, or are recognized as Magnet or Pathway to Excellence facilities.
NewRN Progressive Care HCA Florida Osceola HospitalRN Progressive CareKissimmee, FLAs a RN Progressive Care, your voice to influence patient care is valued and empowered at every turn –whether through open, collaborative relationships with your direct manager or more formal opportunities through hospital councils and national nursing initiatives. At HCA Healthcare, we are committed to equipping nurses with the tools and resources they need to deliver exceptional patient care, championing the profession, and supporting the advancement of nursing’s future.".
NewPhysical Therapist - Make an Impact in Rehabilitation Care Encompass Health Rehabilitation Hospital of Altamonte SpringsPhysical Therapist - Make an Impact in Rehabilitation CareMaitland, FLOur achievements, including being named one of the ‘World‘s Most Admired Companies‘ and receiving the Fortune 100 Best Companies to Work For® Award, make us truly remarkable. Encompass Health is a trusted leader in post-acute care with over 150 nationwide locations and a team of 36,000 exceptional individuals and growing!
NewPhysical Therapist - Compassionate Care - Apply Today! Encompass Health Rehabilitation Hospital of Altamonte SpringsPhysical Therapist - Compassionate Care - Apply Today!Maitland, FLOur achievements, including being named one of the ‘World‘s Most Admired Companies‘ and receiving the Fortune 100 Best Companies to Work For® Award, make us truly remarkable. Encompass Health is a trusted leader in post-acute care with over 150 nationwide locations and a team of 36,000 exceptional individuals and growing!
NewNurse Educator Emergency Department HCA Florida Osceola HospitalNurse Educator Emergency DepartmentOrlando, FLThe Nurse Educator enhances professional practice and the provision of quality patient care by providing evidence-based quality educational programs and activities that promote professional competency for nursing, inter-professional, and non-licensed clinical staff at the assigned facility. Designs and identifies educational activities to address practice gaps for identified target audiences, including licensed and non-licensed healthcare personnel, in alignment with HCA and division clinical education request and development processes.
Patient Care Advocate - Kreative Dental Care American Dental CompaniesPatient Care Advocate - Kreative Dental CarePolk City, FLFull timeOur team is committed to creating a supportive, professional environment where patients feel confident in their care-and our team members are empowered to succeed. At Kreative Dental Care, we deliver a high-quality, patient-centered dental experience while driving strong practice performance.
Nursing Assistant/Patient Care Tech (CNA) - In-patient Rehab NIGHTS NemoursNursing Assistant/Patient Care Tech (CNA) - In-patient Rehab NIGHTSOrlando, FLFull timeWe deliver care across six states through two freestanding children's hospitals - Nemours Children's Hospital, Delaware and Nemours Children's Hospital, Florida - along with a network of more than 80 primary, urgent, and specialty care practices and more than 40 hospital partnerships. A hospital designed by families for families, Nemours Children's Hospital blends the healing power of nature with the latest in healthcare innovation to deliver world-class care to the children of Central Florida and beyond.
FULL TIME Dialysis Patient Care Technician Pure Life Renal Inc.FULL TIME Dialysis Patient Care TechnicianSanford, FLCertification: The PCT must be certified as hemodialysis technician by a nationally accepted certification exam within 18months of date of hire (PLR prefers within 12 months of hire and will help you obtain this certification). The patient care technician works under the direct supervision of the licensed professional nurse to carry out technical and patient care treatment activities.
Patient Care Tech Encompass Health Rehabilitation Hospital of Altamonte SpringsPatient Care TechAltamonte Springs, FLFull timeAs a Patient Care Tech, your role extends beyond support, allowing you to utilize your specialized skills to provide compassionate, personalized care, and assist RNs in guiding patients through their rehabilitation journey. - Assist nurses with patients and treatments as needed, including helping patients with daily personal activities like bathing, dressing, grooming, and eating.
Patient Care Tech Encompass Health Rehabilitation Hospital of ClermontPatient Care TechClermont, FLFull timeAs a Patient Care Tech, your role extends beyond support, allowing you to utilize your specialized skills to provide compassionate, personalized care, and assist RNs in guiding patients through their rehabilitation journey. Assist nurses with patients and treatments as needed, including helping patients with daily personal activities like bathing, dressing, grooming, and eating.
NewMedical Assistant / Patient Care Coordinator - Celebration Pediatrics Celebration Pediatrics Associates, P.A.Medical Assistant / Patient Care Coordinator - Celebration PediatricsCelebration, FLMedical Assistant Responsibilities – When operational needs arise, this position may be required to provide direct clinical support to the care team at their assigned clinic location or at other practice locations within the organization, including: Obtain and document patient vitals including height, weight, blood pressure, pulse oximetry, and temperature. The Patient Care Coordinator plays a vital role in supporting our pediatric patients and providers by delivering high-quality clinical coordination and administrative support.
Patient Care Specialist I - IMA Medical Group Millennium Physician GroupPatient Care Specialist I - IMA Medical GroupSt. Cloud, FLAbout Millennium Physician Group: Formed in 2008 and headquartered in Fort Myers, Florida, with offices in Florida, North Carolina, Georgia, and Texas, Millennium Healthcare is the largest independent physician group in the state of Florida and one of the largest in the United States. As a Front Office Assistant, you will be responsible for providing excellent customer service while welcoming patients to the clinic, answering patient calls, providing referral status, confirming insurance information, and maintaining the doctor''s and ancillary services schedules.
NewPatient Care Administrator VITAS Healthcare CorpPatient Care AdministratorKissimmee, FLSupported by industry-leading experts and a growing network of programs in 15+ states, VITAS empowers team members to grow toward their goals while transforming patients' lives. As a patient care administrator (PCA), you will join the senior leadership team for a VITAS service area, ensuring the clinical, financial, and operational aspects of hospice are running smoothly within your purview.
Certified Patient Care Technician | Full-time | Nights AdventHealthCertified Patient Care Technician | Full-time | NightsTavares, FL$16.14–$25.83 / hourAbility to communicate verbally in English and in written form with persons of varied backgrounds in a respectful, effective, and professional manner. Ability to learn and apply computer-related applications and programs, including using electronic keyboards and other peripheral devices.
Patient Services Specialist II (Primary Care, Celebration) NemoursPatient Services Specialist II (Primary Care, Celebration)Celebration, FLFull timeWe deliver care across six states through two freestanding children's hospitals - Nemours Children's Hospital, Delaware and Nemours Children's Hospital, Florida - along with a network of more than 80 primary, urgent, and specialty care practices and more than 40 hospital partnerships. With 20 primary care and 3 urgent care practices conveniently located throughout the region, we provide quality, professional pediatric services with special attention on preventive care and whole-child wellness.
Cert Patient Care Technician | Full-time | Days AdventHealthCert Patient Care Technician | Full-time | DaysTavares, FL$16.14–$25.83 / hourApplicants may review general information about Florida's background screening requirements at the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/ . Ability to communicate verbally in English and in written form with persons of varied backgrounds in a respectful, effective, and professional manner.
Patient Care Tech AdventHealthPatient Care TechOrlando, FL$15.87–$25.38 / hourApplicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse : https://info.flclearinghouse.com/. • Previous bedside patient care in an acute care unit, unit secretary, monitor technician, or equivalent medical experience [Preferred].
Patient Care Tech-CVPCU-FT-DAYS-WINTER PARK AdventHealthPatient Care Tech-CVPCU-FT-DAYS-WINTER PARKWinter Park, FL$15.87–$25.38 / hourKnowledge, Skills, and Abilities:** • N/A **Education:** • High School Grad or Equiv [Required] **Field of Study:** • N/A **Work Experience:** • 1+ applicable PCT experience [Preferred] **Additional Information:** • N/A **Licenses and Certifications:** • Basic Life Support - CPR Cert (BLS) [Required] • Certified Nurse Assistant (CNA) [Preferred] • Certified Patient Care Technician/Assistant (CPCT/A) [Preferred] • Emergency Medical Tech Cert (EMT) [Preferred] **Physical Requirements:** _(Please click the link below to view work requirements)_ Physical Requirements - https://tinyurl.com/msy4mja2 **Pay Range:** $15.87 - $25.38 **Background Screening Requirement (Florida Law)** Certain positions are subject to **Florida Level 2 background screening** , including fingerprinting, as required by state law. **All the benefits and perks you need for you and your family:** + Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance + Paid Time Off from Day One + 403-B Retirement Plan + 4 Weeks 100% Paid Parental Leave + Career Development + Whole Person Well-being Resources + Mental Health Resources and Support + Pet Benefits **Schedule:** Full time **Shift:** Day (United States of America) **Address:** 200 N LAKEMONT AVE **City:** WINTER PARK **State:** Florida **Postal Code:** 32792 **Job Description:** Assists in the delivery of patient care by performing tasks under the direction of a licensed nurse.
Lead Patient Care Coordinator (Front Desk, Lead) Upperline HealthLead Patient Care Coordinator (Front Desk, Lead)Orlando, FloridaThe Lead Patient Care Coordinator will assist our physicians in delivering comprehensive health services in the clinic setting and will lead the clinic with a range of clinical and administrative tasks. Responsible for recruiting and hiring of non-provider clinical roles, performance management, employee and doctor experience, new employee on boarding and minimizing turnover.
Patient Care Tech Encompass Health Rehabilitation Hospital of KissimmeePatient Care TechKissimmee, FLAsaNursingAssistant,yourroleextendsbeyondsupport,allowingyoutoutilize your specialized skills to provide compassionate, personalized care, and assist RNs in guiding patients throughtheirrehabilitationjourney. Our achievements include being named one of the "World's Most Admired Companies" and receiving the Fortune 100 Best Companies to Work For® Award, among other accolades, which is nothing short of amazing.
Patient Care Technician (PCT Full Time PCU Days AdventHealthPatient Care Technician (PCT Full Time PCU DaysKissimmee, FL$15.87–$25.38 / hourCommunicates effectively with patients, families, and healthcare team members Maintains a clean and safe environment for patients and staff May perform point of care testing based on competency and hospital policy. Accurately performs vital signs and documents in the electronic medical record Documents and reports all procedures accurately and in accordance with department policy.
Non-Certified Patient Care Technician AdventHealthNon-Certified Patient Care TechnicianWinter Garden, FL$15.87–$25.38 / hourCommunicates effectively with patients, families, and healthcare team members Maintains a clean and safe environment for patients and staff May perform point of care testing based on competency and hospital policy. Accurately performs vital signs and documents in the electronic medical record Documents and reports all procedures accurately and in accordance with department policy.
Health Unit Coord Cert Patient Care Tech AdventHealthHealth Unit Coord Cert Patient Care TechOrlando, FL$15.87–$25.38 / hourLicenses and Certifications:** • Basic Life Support - CPR Cert (BLS) [Required] • Certified Nurse Assistant (CNA) [Required] **Physical Requirements:** _(Please click the link below to view work requirements)_ Physical Requirements - https://tinyurl.com/msy4mja2 **Pay Range:** $15.87 - $25.38 **Background Screening Requirement (Florida Law)** Certain positions are subject to **Florida Level 2 background screening** , including fingerprinting, as required by state law. **All the benefits and perks you need for you and your family:** + Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance + Paid Time Off from Day One + 403-B Retirement Plan + 4 Weeks 100% Paid Parental Leave + Career Development + Whole Person Well-being Resources + Mental Health Resources and Support + Pet Benefits **Schedule:** Full time **Shift:** Night (United States of America) **Address:** 10999 NARCOOSSEE RD **City:** ORLANDO **State:** Florida **Postal Code:** 32832 **Job Description:** Performs direct patient care, ensuring personal hygiene and comfort care is delivered to all patients.
Lead Patient Care Coordinator InnovaCare Health SolutionsLead Patient Care CoordinatorOrlando, FLAssists patients in problem solving potential issues related to the health care system, financial or social barriers (e.g., request interpreters as appropriate, transportation services or prescription assistance); and PCP change if necessary. Our physician‑led model blends clinical expertise, advanced technology, and a commitment to personalized, coordinated care that puts patients at the center of every decision.
NewPatient Care Tech Float Pool AdventHealthPatient Care Tech Float PoolDavenport, FL$15.31–$24.49 / hourApplicants may review general information about Florida's background screening requirements at the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/ . Accurately performs vital signs and documents in the electronic medical record Documents and reports all procedures accurately and in accordance with department policy.
Registered Nurse- Hospice (Patient Care Coordinator) Halifax HealthRegistered Nurse- Hospice (Patient Care Coordinator)Kissimmee, FLProfessionalism in interpersonal communication skills with patients, patient families, colleagues, physicians and ancillary department personnel. Responsible for clinical direction of all members of the interdisciplinary team with assistance of discipline specific team leaders.
Lead Patient Care Coordinator InnovaCareLead Patient Care CoordinatorOrlando, FloridaAssists patients in problem solving potential issues related to the health care system, financial or social barriers (e.g., request interpreters as appropriate, transportation services or prescription assistance); and PCP change if necessary. InnovaCare Management Services Company, LLC InnovaCare Health operates more than 40 clinics throughout Florida and Texas and is recognized as a leader in transforming how care is delivered.
Patient Care Coordinator (LPN) Central Florida Health Care, Inc.Patient Care Coordinator (LPN)FLKnowledge of the techniques of administration of common medications, including immunizations, other injectable medications, and allergy injections using sterile technique, and knowledge of the side effects of these medications. Primary Duties include, but are not limited to, the following: Assess, identify problems, plan goals, monitor and evaluate patient plans, and develop strategies that meet the patients immediate and long-term goals.
Pharmacy Patient Care Coordinator Transplant AdventHealthPharmacy Patient Care Coordinator TransplantOrlando, FL$18.14–$29.02 / hourWork Experience: • 5+ working in a retail pharmacy or equivalent environment [Required] • Prior experience facilitating prior authorizations, patient assistance and co-pay assistance [Preferred] • Prior experience processing and filling prescriptions for specialty patients [Preferred]. All the benefits and perks you need for you and your family: Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance Paid Time Off from Day One 403-B Retirement Plan 4 Weeks 100% Paid Parental Leave Career Development Whole Person Well-being Resources Mental Health Resources and Support Pet Benefits.
Nursing Assistant/Patient Care Tech (CNA) - Float Pool PART-TIME DAYS NemoursNursing Assistant/Patient Care Tech (CNA) - Float Pool PART-TIME DAYSOrlando, FLPart timeWe deliver care across six states through two freestanding children's hospitals - Nemours Children's Hospital, Delaware and Nemours Children's Hospital, Florida - along with a network of more than 80 primary, urgent, and specialty care practices and more than 40 hospital partnerships. A hospital designed by families for families, Nemours Children's Hospital blends the healing power of nature with the latest in healthcare innovation to deliver world-class care to the children of Central Florida and beyond.
Lead Patient Care Coordinator (Front Desk, Lead) Upperline Health IncLead Patient Care Coordinator (Front Desk, Lead)Orlando, FLThe Lead Patient Care Coordinator will assist our physicians in delivering comprehensive health services in the clinic setting and will lead the clinic with a range of clinical and administrative tasks. Responsible for recruiting and hiring of non-provider clinical roles, performance management, employee and doctor experience, new employee on boarding and minimizing turnover.
Referral Coordinator (Patient Care Coordinator) - Bilingual (Spanish & English) HealthFirst StaffingReferral Coordinator (Patient Care Coordinator) - Bilingual (Spanish & English)Orlando, FloridaThe ideal candidate will be responsible for managing patient referrals, coordinating appointments with specialists, and ensuring smooth communication between our office, patients, and other healthcare providers.''. We are seeking a detail -oriented and organized Bilingual (Spanish & English) Referral Coordinator / Patient Care Coordinator to join our primary care doctor's office in MetroWest Orlando, FL .
Patient Care Technician Central Florida Kidney Centers, IncPatient Care TechnicianOrlando, FLAfter completing satisfactory training, may be periodically assigned the responsibility of closing the unit, which includes shut down of the water system and Ozone if applicable, final review of dialysis machine shut down for the day, remaining on duty until the last patient has left CFKC property, and securing the building. About CFKC:Since opening its doors in Orlando in 1972 as one of the first three dialysis units in the state of Florida, Central Florida Kidney Centers (CFKC) has become Central Florida's local not-for-profit dialysis healthcare option.
Patient Safety Attendant - Care Team - VFTNights - Arnold Palmer Hospital Orlando Health VenturesPatient Safety Attendant - Care Team - VFTNights - Arnold Palmer HospitalOrlando, FLOrlando Health Arnold Palmer is part of the Orlando Health system of care, which includes award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities that span Florida's east to west coasts, Central Alabama and Puerto Rico. Our pediatric Level I Trauma Center and ER is the only Central Florida facility to provide the highest level of emergency trauma care exclusively to children, and Orlando Health Arnold Palmer is the only facility in Florida to achieve Level I Children's Surgical Verification and Level I Trauma Verification by the American College of Surgeons.
Manager Patient Engagement Specialist, Transitions of Care, Carebridge, 100% Remote Elevance Health IncManager Patient Engagement Specialist, Transitions of Care, Carebridge, 100% RemoteLake Mary, FLRemoteWe are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. CareBridge Health exists to enable individuals in home and community-based settings to maximize their health, independence, and quality of life through home-care and community based services.
Patient Care Coordinator Acuity EyeCare Holdings LLCPatient Care CoordinatorSanford, FLPatient Care Coordinators are responsible for providing exceptional service by welcoming our patients and ensuring all check-in and checkout processes are completed. Acknowledge and greets patients, customer, and vendors as they walk into the practice, in a friendly and welcoming manner.