5+ years of progressive leadership experience in Customer Care, Customer Operations, Order Management, or a related function within a complex, multi-site organization, including responsibility for talent management, organizational planning, and domestic and international customer operations such as order fulfillment, supply chain coordination, logistics, distribution, backorder management, and end-to-end customer experience. Advanced experience with customer care, order management, and contact center technologies, including CRM platforms (e.g., Salesforce and Microsoft (MS) Dynamics 365), Oracle ERP, NICE CXone, EDI, customer portals, automation tools, AI-enabled workflows, and integrated contact center technologies, with demonstrated success driving user adoption, process improvement, reporting, analytics, and operational performance required.