Minimum three years' experience leading enterprise-wide patient access and call center operations supporting 20 or more multi-site physician practices and centralized access functions including ownership of patient satisfaction metrics, provider productivity, and revenue cycle outcomes through optimized front-end operations. Partner with IT, clinical systems, analytics, and operational leaders to optimize patient access workflows within EHR, practice management, scheduling, contact center, referral, portal, texting, IVR, and other patient engagement platforms.