Provides navigation support for underserved patients who are referred to a disease center for follow up, including diagnostic and/or treatment support services to expedite diagnosis Provide navigation support for underserved patients with cancer-related concerns by interacting with the patient to identify and resolve barriers to receiving cancer care through an early identification strategy Act as a patient advocate, liaison and point of contact for patient and providers Researches best practice models/evidence-based patient navigation program design frameworks Provides navigation support to include: Assessment of patient's health related social needs; leveraging internal and external community resources; accompanying a patient and family members to DFCI and/or BWH appointments as necessary; ensuring follow-up on all referrals (internal and external) Prepares patients for use of Telehealth services Facilitates scheduling of interpreter services Coaches/prepares patients and family prior to visit with care team Tracks and follows patient interactions via appropriate documentation policies and procedures Work with clinical and research staff to track metric on resolution of care outcome Engages in program evaluation efforts and submits reports as necessary Identifies system and/or organizational barriers to care and recommends strategies to improve access Collaborates with Dana-Farber Cancer Institute disability access initiatives leadership and staff Works closely with appropriate staff throughout the healthcare system to improve patient care outcomes KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: Experience conducting outreach in developing strategies to overcome barriers to care a plus Knowledge of the communities served the local health system and community resources a plus Excellent communication and organization skills Ability to maintain patient confidentiality at all times Ability to follow documented policies and protocols for all patient interactions/contacts Strong attention to detail Ability to work independently, as well as in groups Ability to work in multiple settings, e.g. Job Ref:JR-3371 Location:450 Brookline Ave, BOSTON, MA 02215 Category:Administration Support/Customer Service Employment Type:Full time Work Location:Hybrid: 2-3 days onsite/week Salary/Pay Rate:$61,900.00 - $66,100.00 per year Overview The Patient Navigator helps patients and their families access the health care delivery system through outreach, follow-up, support, education, communication, and resources.