Temporary HR Customer Support Specialist American UniversityTemporary HR Customer Support SpecialistWashington, DCUses the Workday and the legacy systems to lookup, research and gather information and pertinent facts pertaining to the inquiry or problem; Provides first call resolution for a variety of inquiries or issues reported by the customer and escalates the more complicated problems through the appropriate channels. The Specialist manages the full lifecycle of employee inquiries from answering initial calls and routing ServiceNow tickets regarding new hires, personnel changes, payroll, benefits, and HR policy, to providing in-person assistance for walk-in customers.
NewInformation Technology Specialist (Customer Support) United States ArmyInformation Technology Specialist (Customer Support)Washington, DC$74,640–$97,037 / yearFOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. In order to qualify for the GS-11, you must demonstrate in your resume at least one year of specialized experience which includes: providing advanced technical support to end-users or other technicians; interacting with lower-tiered support personnel to facilitate complex problem recognition or management; and logging corrective actions taken and escalating more complex problems to senior level technicians.
Travel Customer Support Specialist Kopp TravelsTravel Customer Support SpecialistBaltimore, MarylandRemoteKopp Travels USA is seeking a reliable and service-driven Travel Customer Support Specialist to support our clients throughout their travel journey from the moment they book until they return home. This role is ideal for someone who enjoys helping people, pays close attention to detail, and is passionate about travel and customer experience.
NewCustomer Support Specialist III ECS Federal LLCCustomer Support Specialist IIIFairfax, VAECS is seeking a Customer Support Specialist III who will receive, track and review all related documents for customer acquisition process. This position will perform and have the following duties, roles, and / or responsibilities: Respond to customer issues via phone and email.
Customer Communications Support Manager Empower AI Inc.Customer Communications Support ManagerQuantico, VirginiaFull timeYou will provide engineering and operational leadership for the communications stack including Cisco Unified Communications Manager (CUCM), Unity Connection, and voice/video protocols (SIP, H.323, MGCP) across DCSA’s NIPRNet, SIPRNet, and higher-classification environments. Responsibilities: As a Customer Communications Support Manager, you will lead enterprise voice, video, and unified communications services for the Defense Counterintelligence and Security Agency (DCSA) Customer Support Services (CSS) contract across multiple security enclaves.
Customer Support Manager Kalibri LabsCustomer Support ManagerWashington, District of ColumbiaRemoteYou'll manage a team of Customer Support Representatives, own SLAs and escalations, and take ownership of our internal knowledge base, Training Academy, and customer health monitoring for a portion of our customer base. Kalibri's support team already delivers a high bar of service to customers - this role is about keeping that bar high, keeping it well-documented, and strengthening how support connects with the rest of the business.
Customer Support Senior AHU TechnologiesCustomer Support SeniorWashington, District of Columbia$20–$23 / hourFollows procedures and maintains inventory and asset management for computers, mobile devices, printers, and related equipment, including tracking assignments, returns, and lifecycle status. · Provides support for printing devices, including installation of printers, troubleshooting printing issues, and replacement of consumables.
IT Customer Support Journeyman AHU TechnologiesIT Customer Support JourneymanWashington, District of ColumbiaFollows procedures and maintains inventory and asset management for computers, mobile devices, printers, and related equipment, including tracking assignments, returns, and lifecycle status. We are currently working on Various projects such as media entertainment, ERP Solutions, data warehousing, Web Applications, Telecommunications and medical to our clients all over the world.
NewCustomer Support Hardware Installation Technician Level I Reston Consulting Group, Inc.Customer Support Hardware Installation Technician Level IRockville, MDThis position is primarily remote; however, the selected candidate must be available to report on-site at a customer-designated location as required to support site surveys, hardware installations, testing, troubleshooting, and other field-support activities. The successful candidate will work remotely but must be available to report on-site at a customer-designated location as required to perform installations, site surveys, testing, and other field-support activities.
Customer Service - Donor Support Technician CSL PlasmaCustomer Service - Donor Support TechnicianGlen Burnie, MarylandBy celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens · Required to wear Personal Protective Equipment while performing specific tasks or in certain areas.
NewCloud Operations and Customer Support Engineer, Jr. Abile Group, Inc.Cloud Operations and Customer Support Engineer, Jr.Springfield, VirginiaAbile Group, founded in July 2004 to support the Intelligence Community and its contractors across Enterprise Analytics, IT & Systems Engineering, and Program & Project Management, merged with Valiant Solutions in January 2026 - an established provider of cybersecurity technologies and services for Federal Agencies since 2005. With significant experience serving the Federal Government, we remain dedicated to our employees and clients and seek high‑performing professionals who excel at providing guidance, developing solutions, and delivering implementation support that blends industry best practices with client expertise and Abile’s broad technical capabilities.
Macos Customer Support Engineer - SBG DSS Inc.Macos Customer Support Engineer - SBGArlington, VAIdeal team members bring strong macOS support expertise, the ability to resolve technical issues efficiently and professionally, and the interpersonal skills needed to build lasting trust with federal end users. SBG Technology Solutions, Inc. (SBG), a DSS, Inc. company, offers IT Governance, Systems Engineering, Enterprise Modernization, Artificial Intelligence, and Cybersecurity innovation to federal and commercial clients nationwide.
Senior Member of the Technical Staff - Customer Technical Support AptivSenior Member of the Technical Staff - Customer Technical SupportWashingtonCurrently, this includes citizens of the following countries: Belarus; Burma; China; Cuba; Iran; North Korea; Syria; Venezuela; Afghanistan; Cambodia; Central African Republic; Cyprus; Democratic Republic of Congo; Ethiopia; Eritrea; Haiti; Iraq; Lebanon; Libya; Russia; Somalia; South Sudan; Sudan; Zimbabwe. Our team brings deep expertise in systems integration, open architecture, customer needs, and software-defined solutions that empower our warfighters and critical partners across air, land, sea, and cyber domains.
Customer Support Lead Empower AI Inc.Customer Support LeadQuantico, VirginiaFull timeYou will lead service desk operations spanning DCSA’s primary site at Russell Knox Building and field sites, applying ITIL/ITSM and Scaled Agile Framework (SAFe) methodologies to drive consistent service performance outcomes. Responsibilities: As a Customer Support Lead, you will manage multi-tier service desk operations for the Defense Counterintelligence and Security Agency (DCSA) Customer Support Services (CSS) contract supporting approximately 13,000 DCSA personnel.
Customer Support Engineer (Low-Code Workflow Software) BizFlowCustomer Support Engineer (Low-Code Workflow Software)Falls Church, VA$60,000–$90,000 / yearEnhance and streamline support workflows using low-code/no-code capabilities within BizFlow M-building automations, routing logic, and templates to improve support efficiency. Troubleshoot issues across on‑premise platform applications, server environments, integrations, and legacy systems-performing detailed diagnostics, log analysis, and root‑cause investigations across application, middleware, and server layers.
NewSupervisory Information Technology Specialist (Customer Support) U.S. Department of DefenseSupervisory Information Technology Specialist (Customer Support)Washington, DC$106,437–$138,370 / yearExamples of IT-related experience demonstrating this competency include: using expertise and experience to address complex problems, questions, or complaints; anticipating customer needs and modify the teams work activities, processes, and practices to meet these needs; collaborating across team and outside of own team to organize planning sessions that elicit ideas for improving customer service and support. (2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Customer Service Engineer (VA ESOM) - EUO Surge Support Travel Team KentroCustomer Service Engineer (VA ESOM) - EUO Surge Support Travel TeamWashington, Washington, DC$28–$32 / hourFull timeThe VA provides support staff across 100+ CONUS and OCONUS locations, including difficult-to-accommodate locales, such as high cost of living or under-supported economic areas, where VA offices or facilities may be located and require onsite services. . The VA is responsible for providing comprehensive onsite and remote support to IT customers across all VA Administrations and special program offices, including direct support of over 340,000 VA employees and thousands of contractors who use government-furnished IT equipment and infrastructure.
NewCustomer & Technical Support Specialist EntarianCustomer & Technical Support SpecialistSilver Spring, Maryland$26–$28 / hourOverview/ Job Responsibilities: Entarian is seeking a Customer & Technical Support Specialist to support the NOAA National Marine Fisheries Service (NMFS) Office of Law Enforcement (OLE) Vessel Monitoring System (VMS). This role provides direct assistance for VMS vTrack software users, supports operational needs, and helps maintain compliance with legal, security, and program requirements.
Customer Support Operations TransunionCustomer Support OperationsReston, VA$18.22–$26.44 / hourFor You: Grow and recharge with tuition reimbursement, flexible time off for exempt employees or paid time off for nonexempt employees, up to 12 paid holidays per year, commuter benefits, employee discounts, charitable gift matching, and paid volunteer time off, plus corporate volunteer events that make it easy to give back. TransUnion Overview: At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers.
Field PLC Customer Support Manager Judge GroupField PLC Customer Support ManagerBaltimore, MD$95,000–$120,000 / yearBy providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. This role is hands‑on, customer‑facing, and serves as the primary technical contact for troubleshooting PLC, mechanical, and equipment performance issues.