Work processes include sewer billing and payments; General Facilities Charges; Capital Facilities Rates; Aquifer Protection Area billing; establishing new accounts; researching and processing segregations and aggregations; maintaining billing databases; processing vouchers; processing personnel time cards, payroll, and leave balances. Researches questions regarding site, parcel number, legal description, subdivision, lot, and block information in regards to legal ownership, delinquent accounts, and recorded liens using computer database systems, parcel and sewer maps, legal documents, permits, and other paper records.