Providence, RI16 days ago
Owns payroll inquiries and issues from intake through final resolution using Workday Help or designated tracking tools, applying defined escalation thresholds for complex pay issues, system defects, union interpretation questions, and compliance or tax‑related exposure. Works closely with Human Resources, Benefits, Retirement, Finance, Payroll Tax, and Information Services partners to resolve payroll‑related matters and support payroll‑related projects, testing, and end‑user training activities.