Help Desk Systems Administrator, Tier 1, 12-10pm (AE26080924) GTSC-Talent SolutionsHelp Desk Systems Administrator, Tier 1, 12-10pm (AE26080924)Annapolis Junction, MarylandRemoteIf you are interested in a fulfilling career that utilizes your professional skills and education at a company that values your expertise, helps you obtain and maintain a U.S. security clearance, and enables you to help strengthen the U.S. intelligence community, explore the opportunities GTSC has available now! Accurately create and submit tickets for users containing all needed information and troubleshooting steps taken.
Help Desk Systems Administrator, Tier 1, 6am-4pm (AE26081527) GTSC-Talent SolutionsHelp Desk Systems Administrator, Tier 1, 6am-4pm (AE26081527)Annapolis Junction, MarylandRemoteIf you are interested in a fulfilling career that utilizes your professional skills and education at a company that values your expertise, helps you obtain and maintain a U.S. security clearance, and enables you to help strengthen the U.S. intelligence community, explore the opportunities GTSC has available now! Accurately create and submit tickets for users containing all needed information and troubleshooting steps taken.
SATCOM Help Desk SME Bering Straits Native CorpSATCOM Help Desk SMEAberdeen, MarylandBDS also provides Zero Trust implementation, telecommunications and land mobile radio system maintenance, help desk support, IT transformation services, and cybersecurity solutions. Our expertise includes network and systems administration, enterprise architecture and resource planning, SharePoint services, email operations, and e-authentication solutions.
NewTier Two Help Desk System Technician Silosmashers, Inc.Tier Two Help Desk System TechnicianWashington, DCThis help desk support consists of troubleshooting and repair of workstations, peripherals, applications, operating system, email, remote access, workstation moves or new installations, new account creation, and maintenance of networks. Diagnose and respond to problems through interactions with users (via phone, Teams, and/or email), while ensuring a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps.
Help Desk Technician - Secret SunayuHelp Desk Technician - SecretWashington, DCMinimum Education: An associate degree in computer science/systems, information systems/technology, engineering/engineering technology, software engineering/programming, management, natural sciences, social sciences, mathematics or business/finance or an applicable training certificate from an accredited training institution. Triage & Coordination: Serve as the primary point of contact for triaging newly identified issues, orchestrating a swift and effective response by engaging all necessary internal and external resolution teams.
Help Desk Specialist Indigo IT LLCHelp Desk SpecialistWashington, DCThe Help Desk Specialist serves as a member of an enterprise Information Technology Help Desk staff providing technical expertise and effective customer service to ensure the prompt identification, prioritization, logging, tracking, and resolution of Service Incidents and Requests. Provide full ownership of tickets assigned to the Help Desk, including creating, updating, escalating (when appropriate), tracking, auditing, reporting, resolution, problem triage, end user-authorized closure, and troubleshooting on incidents, work orders, and problem tickets.
Help Desk Technician - Bowie, MD IDA Systems and Analyses CenterHelp Desk Technician - Bowie, MDBowie, MD$68,147–$109,036 / yearMinimum Requirements/Qualifications: Bachelor of Science degree in Computer Science or related field with one year minimum experience supporting microcomputer software, hardware, associated peripherals, networks and computer user support OR high school diploma with three years minimum experience supporting microcomputer software, hardware, associated peripherals, networks and computer user support. Provides operational support and performs a range of administrative tasks including: warranty and license maintenance, records management, configuration management, office administration, scripting, SOP, problem resolution guides, conference support schedules, IT inventory processing and maintaining the tape/disk library and media libraries for offsite storage.
Tier II Help Desk / Systems Administrator Omniscius ConsultingTier II Help Desk / Systems AdministratorAnnapolis Junction, MDAs a Tier II Help Desk / Systems Administrator, you will provide advanced technical support to enterprise users by diagnosing, troubleshooting, and resolving hardware, software, desktop, and cloud infrastructure issues. You will support users worldwide through remote support technologies while mentoring junior technicians and helping maintain operational excellence across the enterprise.
Help Desk Manager Integral Consulting Services IncHelp Desk Managerfort meade, MDThe Help Desk Manager supports the Defense Information Systems Agency (DISA), Business Systems Portfolio develop and integrate Agency business systems solutions, which include systems that address key areas such as personnel management, financial management, telecommunication services, contract management, and customer relations, among other support services to the DISA mission. Plan and implement the appropriate IT capacity (Resource Capacity Management, Service Capacity Management, and Business Capacity Management) while helping ensure that information & technology services achieve expected levels of performance.
Service Desk Lead Jcd StaffingService Desk LeadWashington DC, District of ColumbiaCompensation: $105,000.00 per year JCD Staffing is a specialized staffing and consulting firm, focused on working with highly talented technical individuals to provide our clients with a unique, successful hiring experience. Stay updated on new technologies and industry trends to enhance help desk operations and user support.
Help Desk Manager IntegralHelp Desk ManagerFort Meade, Maryland$120,000–$135,000 / yearFull timeOverview: The Help Desk Manager supports the Defense Information Systems Agency (DISA), Business Systems Portfolio develop and integrate Agency business systems solutions, which include systems that address key areas such as personnel management, financial management, telecommunication services, contract management, and customer relations, among other support services to the DISA mission. Responsibilities: Plan and implement the appropriate IT capacity (Resource Capacity Management, Service Capacity Management, and Business Capacity Management) while helping ensure that information & technology services achieve expected levels of performance.
Help Desk Analyst ECS Federal LLCHelp Desk AnalystWashington, DC$95,000–$110,000 / yearAssist in the drafting and maintenance of Help Desk process and procedural documentation, to include SOPs, FAQs, ticket trends, and installation and training materials, to maximize and improve internal efficiencies and user experience. As a Help Desk Analyst, you will provide proficient and effective Help Desk operations support for a custom software application to include incident handling, application troubleshooting, and maintenance of application environments.
Help Desk Tier 1 Omniscius ConsultingHelp Desk Tier 1Annapolis Junction, MDThis position is responsible for resolving common hardware, software, account, and network connectivity issues while ensuring incidents and service requests are accurately documented and escalated when necessary. Our client is seeking a Help Desk Tier 1 / System Administrator Level 1 to provide frontline technical support to users in a mission-focused environment.
Help Desk Specialist II Lead (CRS) Computer World Services CorpHelp Desk Specialist II Lead (CRS)Washington, DC$69,000–$81,000 / yearThis role coordinates workflow, mentors staff, oversees ticket quality, and ensures that incidents, service requests, and escalations are handled efficiently and in compliance with SLAs, policies, and CRS-specific support requirements. The Help Desk Specialist II - Lead serves as a senior technical and operational point of contact within the Help Desk team, providing support while leading day-to-day service operations.
Help Desk Tier I Specialist RCG, Inc.Help Desk Tier I SpecialistSilver Spring, Maryland$18–$22 / hourThe role includes desktop and remote support, account administration, hardware and software troubleshooting, conference room and multimedia support, endpoint provisioning, and incident management. Troubleshoot audio/visual technologies, including wired and wireless microphones, speakers, amplifiers, digital mixers, Dante audio protocol, and Crestron and AMX control systems.
Systems Engineering, TS/SCI w/Poly PeratonSystems Engineering, TS/SCI w/PolyAnnapolis Junction, Maryland$146,000–$234,000 / yearFull timeProvide support to IT systems, including day-to-day operations, monitoring, and troubleshooting across client devices; deliver Tier 1 (Help Desk) and Tier 2 (escalation) support for problem identification, diagnosis, and resolution, while ensuring timely escalation and clear communication of status to agency management and internal customers. Peraton offers enhanced benefits to employees working on our critical National Security programs, which include heavily subsidized employee benefits coverage for you and your dependents, 25 days of PTO accrued annually up to a generous PTO cap and eligible to participate in an attractive bonus plan.
Systems Engineering, TS/SCI w/Poly Peraton IncSystems Engineering, TS/SCI w/PolyAnnapolis Junction, MD$146,000–$234,000 / yearProvide support to IT systems, including day-to-day operations, monitoring, and troubleshooting across client devices; deliver Tier 1 (Help Desk) and Tier 2 (escalation) support for problem identification, diagnosis, and resolution, while ensuring timely escalation and clear communication of status to agency management and internal customers. Peraton offers enhanced benefits to employees working on our critical National Security programs, which include heavily subsidized employee benefits coverage for you and your dependents, 25 days of PTO accrued annually up to a generous PTO cap and eligible to participate in an attractive bonus plan.
Help Desk Specialist Synergy ECPHelp Desk SpecialistColumbia, MarylandCompany Information: Synergy ECP is a Service Disabled Veteran-Owned Small Business SD(VOSB) that was formed in July 2007 with Headquarters in Columbia, MD and is made up of talented, dedicated staff to provide a broad range of services to the defense, intelligence and health care industries. Synergy ECP has earned a client list that includes numerous Fortune 100 companies, in addition to multiple branches of the US government and military services.
Tier 1 Help Desk Technician National Technology integratorsTier 1 Help Desk TechnicianRockville, MDUser Account Administration: Assist with user onboarding and offboarding, password resets, account unlocks, multi-factor authentication (MFA) setup, and permissions adjustments in Google Admin Portal. Prior experience working with an ITIL-aligned IT Service Management (ITSM) ticketing tool (e.g., ServiceNow, Jira Service Management, Freshdesk, Zendesk).
NewHelp Desk Technician - TS/SCI w POLY General Dynamics Information TechnologyHelp Desk Technician - TS/SCI w POLYAnnapolis Junction, MarylandTo ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. Resolve technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.