Los Angeles, WA3 days ago
Your Experience Should Include: + ??Bachelor's degree in business, operations, management, or related fields; advanced degrees (MBA, MHA) preferred + Certifications in process improvement (Six Sigma, Lean), workforce management systems, or operations leadership + Experience with multi - channel or omnichannel contact center strategies + Background in regulated industries (healthcare, financial services, insurance) + ~7+ years of contact center operations leadership experience (or equivalent service operations). This role is responsible for the systems, processes, training, workforce management, quality, analytics, and operational governance that support consistent, high-quality experiences for clients, pet owners, and veterinary teams across all contact center functions.