Functional Partnership: Customer-facing; works closely with the Sales team for job walks as needed, assists with estimating and pricing strategy, Works closely with project managers through the project lifecycle to support planning, forecasting, logistics, schedule changes, customer deliverables, and execution of readiness., particularly related to manpower and equipment utilization; works closely with the Sales team to manage customer complaints involving operational issues. People & Organizational Development: Builds superintendent and foreman/lead bench strength, succession planning, retention, and performance management through direct reports; career ladder discussions; works closely with Training & Development (T&D), Safety, and Dispatch to ensure all certifications and training are current; co-owns, with T&D, the Rigging Apprenticeship Program (RAP) at the RO level.