Qualifications Required: Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent experience 10+ years in IT Service Management with 5+ years focused on Problem Management in large, complex, regulated environments 3+ years of people leadership and/or vendor management experience, including oversight of managed service partners with SLAs and outcome-based contracts. $137,000.00 - $234,000.00 for the location of: Maryland, Colorado, Washington and remote workers $151,000.00 - $258,000.00 for the location of: Washington, D.C. $171,000.00 - $293,000.00 for the location of: New York, California Placement within the range provided above is based on the individual’s relevant experience and skills for the role.