Expectation Management: Proactively manage client expectations regarding service delivery changes, ensuring that any performance risks are communicated with a clear "path to green" and mitigation strategy already in place. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law.