Build storytelling and narrative skills across GTM teams to strengthen how reps communicate value in customer conversations Partner with Sales, CS, Product Marketing, and Product Management to understand priorities and translate them into enablement programs Use Gong, Highspot, Workday Learning, and related systems to support delivery and measurement Analyze learning and performance data to identify gaps and inform continuous improvement Define behavioral and business success metrics for GTM enablement programs and connect them to outcomes Influence stakeholders across the GTM org to align enablement investment with business priorities Align with Customer Enablement ahead of major releases to ensure internal field preparation and external customer education are sequenced appropriately, so reps are equipped before customers receive new learning content. Responsibilities Serve as an GTM enablement SME on the ICIMS product ecosystem, customer journey, and GTM motion Own and maintain core GTM content, onboarding, handbooks, plays Own the GTM onboarding program end-to-end (design, sequencing, and continuous iteration) to ramp new hires against ICIMS's product, process, and value selling methodology Design, develop, and deliver learning solutions aligned to GTM role scope (AE, AM, CS, and related functions) Embed and reinforce Value Selling as the core sales methodology across coaching, content, and Gong-based skill development Lead field preparation for product launches and process changes - working from launch strategy and messaging developed by GTM Readiness to design learning programs, certifications, and reinforcement that ensure GTM teams are equipped and confident ahead of go-live.