What you will be doing: Monitor the status of freeways using CCTV cameras, Road Ranger Service Patrols, detector data, etc. to include detecting, confirming, updating, and responding to scheduled and unscheduled traffic and incident management events, congestion, and travel time imbalances in the geographical coverage areaEnter all scheduled and unscheduled events and congestion into SunGuide software and disseminate information using ITS devices, websites, and Florida 511 (FL511) systemCoordinate with other Control Room staff, law enforcement, and external agencies in response to incidentsDispatch RRSPs to motorists, events, and to assist law enforcement in a timely and efficient manner, and log all activities into SunGuide and ensure the quality of information is complete and conciseManage WWD eventsPerform daily ITS infrastructure checks (CCTV cameras, DMSs, MVDSs, Video Wall, etc.) during the morning shift, and detect, confirm, and report equipment faults at other times affecting Control Room equipment, RTMC system field equipment, and application issues and open device failure tickets for malfunctions during these checks (performance)Coordinate with maintenance staff as neededInform Emergency Services of traffic incidents within the RTMC coverage area. What you need to be successful in this role: High School Diploma preferredSkills in interpersonal relationships and ability to work well within a groupAbility to clearly communicate technical information in layman's termsAbility to work alternate work schedules and be on-call 24 hours/dayAbility to gain acceptable skill in the use of SunGuide software and Windows-based applications within the allotted timeAbility to write reports clearly and conciselyAbility to coordinate real-time activities and prioritiesKnowledge of communications and sending information via multiple communication devices.