Communication (Internal and External) : Responsible for keeping Director, Managers, and Supervisors fully updated on any issues that may occur during daily operations; Report safety matters to management and/or security immediately; Respond appropriately to guests’ questions, comments, or concerns; Communicate with Zoo staff by radio contact as needed following proper radio etiquette and protocol at all times; and, Contact an appropriate staff member necessary to resolve guest issues. Working Conditions : Must be able to stand and remain active for an eight-hour shift; Must be able to walk large areas of the Zoo as needed; Must be able to work in an outdoor weather environment in all seasons and weather, including heat/humidity, cold temperatures, and/or wet conditions; Ability to work a flexible schedule to include weekends, holidays, and special events; and, Must be able to exert up to 50 pounds of force to lift, push, pull, carry, or otherwise move objects.