Competencies To perform the job successfully, an individual should demonstrate the following competencies: Customer Service Works well with customers and business partners, both internal and external; promotes a positive image of the company; responds to requests for service and assistance; meets commitments; and strives to resolve issues accurately and promptly. This position maintains regulatory documentation, assists with product and packaging reviews, tracks regulatory requirements and deadlines, and coordinates information among internal departments, headquarters, manufacturers, suppliers, laboratories, consultants, and business partners.