Follows process of receiving, verifying, and stocking drugs, controlled substances, and supplies • Prints daily ABC invoices and pulls out any dropship or alternate D/C received; separates any controlled substance and have 222 printed to receive in CSM • Generates reports for cycle counting the stockroom and refrigerators, printing expiration report • Oversees expiring medication process • Collaborates with Procurement/Supply Chain to maintain appropriate inventory par levels/drug inventories; communicates inventory problems to leadership/Procurement • Rectifies issues with receipt of orders, back orders, shipping errors, and incorrect pricing • Takes appropriate and timely action on drug recalls; communicates key information to leadership • Coordinates and effectively communicates with management, co-workers, customers, and other healthcare professionals regarding changes to workflows, updates, backorder, and new drug information when/where appropriate • Maintains purchasing records including invoices, purchase orders, catalogs, and historical records • Generates pick lists and labels as required • Forecasts daily, weekly medication doses and supplies needed and communicates with Inventory Technician • Communicates with Inventory Technician any out-of-stock medications • Identifies, researches, and resolves issues and consumer complaints • Possess working knowledge of participating third-party payors and their requirements • Establish and maintain open communication with pharmacy operations analysts regarding third-party billing issues and centralized procurement team regarding ordering and inventory matters • Assists with prescription audits as needed • Troubleshoot and resolve billing rejections and subsequently rebill claims to appropriate carriers for all commercial, federal, and state insurance plans • Verifies and accurately updates patient demographic information in appropriate system(s) • Documents patient's insurance information in appropriate system(s) • Refer and document any clinical questions regarding prescriptions, drug information, or health conditions requiring follow-up to a pharmacist • Coordinate prescription orders accurately and appropriately, including, but not limited to, "ready at" date, time, and shipping/delivery method • Perform point-of-sale functions • Understand and adhere to drug specific Risk Evaluation and Mitigation Strategies (REMS) requirement and identify what is needed for REMS fulfillment • Complete any REMS forms and authorizations required from the pharmacy • Print drug-specific medication guides to be dispensed with prescription when needed • Complete prescription return-to-stock reports in a timely manner to meet compliance requirements • Access, input, and retrieve information on pharmacy computer system to create labels for prescriptions • Possess thorough understanding of the processes and procedures for shipping patient's medications and can independently resolve any complications • Spend 5% of time on quality management of the program • Performs the duties and responsibilities of a Pharmacy Technician at advanced level • Leads performance improvement initiatives • Liaison between pharmacy and other departments • Assists with/coordinates pharmacy technician schedule, services, prioritizing assignments and workflow, and promoting situational decision making/problem solving • Fosters a team environment by providing education and training • Maintains documentation of completion for media fill and fingertip testing • Participates in site meetings (i.e. Drug Shortage, huddles, staff meetings) • Responsible for controlled substance receiving, reconciliation, discrepancy tracking, and investigations • Performs minor repairs of ADS machines • Participates in projects as assigned by manager • Handles recalls, crash carts monitoring, and kitcheck ordering • Troubleshooting • Restocks • Performs Tech-Check-Tech (i.e. automated dispensing cabinet (ADC) runs/controlled substance in ADC; barcode scanned pills, pre-mixed IV bags) • Other duties as assigned. Required: • Active Illinois Pharmacy Technician License (IDFPR) • Pharmacy Technician licenses issued after 12/31/07 must have either CERTIFIED or STUDENT designation by their second license renew in accordance with Section 9 of the Illinois Pharmacy Practice Act • Licensed Technicians prior to 1/1/2008 certification requirement must meet department skill level • High School diploma or GED equivalent • 1-2 years' technician experience • Previous experience as a Pharmacy Technician in a hospital or outpatient setting • Excellent critical thinking skills, decisive judgement, and the ability to work with minimal supervision • Specialty Pharmacy: Certified Pharmacy Technician through PTCB or ExCPT through NHAP • Preferred: Minimum 5 years' technician experience.