NewRetail Pharmacist Part Time GeisingerRetail Pharmacist Part TimePottsville, PAAssumes responsibility for the delivery of pharmaceutical care to patients by interpreting prescriptions, making necessary professional determinations regarding medications and various drug interactions, drug utilization review, generic substitution, and accurately filling and dispensing the prescription. Functions as a pharmacist at the Retail Site Pharmacy and provides efficient, accurate, and safe medication services to patient/customers by filling physicians prescriptions after evaluating individual medical needs, consulting appropriate references, and counseling physicians and other health professionals, if needed.
NewRetail Pharmacist GeisingerRetail PharmacistElysburg, PAAssumes responsibility for the delivery of pharmaceutical care to patients by interpreting prescriptions, making necessary professional determinations regarding medications and various drug interactions, drug utilization review, generic substitution, and accurately filling and dispensing the prescription. Functions as a pharmacist at the Retail Site Pharmacy and provides efficient, accurate, and safe medication services to patient/customers by filling physicians prescriptions after evaluating individual medical needs, consulting appropriate references, and counseling physicians and other health professionals, if needed.
NewAmbulatory Clinical Pharmacist GeisingerAmbulatory Clinical PharmacistDanville, PAMake clinically appropriate changes to regimen which will maximize effectiveness and patient satisfaction, while working to minimize potential for both acute and chronic complications Provides in-services, in-depth drug information, and other educational and informational materials to members of the medical, nursing and other healthcare professionals. Works with facility, medical and nursing staff, support staff, and clinic and region administration where necessary to resolve issues, incorporate clinic services seamlessly into site workflow, and to continually demonstrate the value of the ambulatory clinical pharmacy program.
NewClinical Pharmacist Hematology Oncology- Various Positions GeisingerClinical Pharmacist Hematology Oncology- Various PositionsDanville, PAThese care plans include the assessment of patient’s medications for indication, effectiveness, safety, and adherence issues as well as patient and laboratory parameter monitoring, documentation requirements, and outcomes. The Pharmacist will develop, recommend, and monitor evidence based pharmacotherapy care plans for patients cared for by Geisinger with emphasis on patient outcomes and quality of life.
NewAcute Care Clinical Pharmacist- Pediatrics GeisingerAcute Care Clinical Pharmacist- PediatricsDanville, PAThese care plans include the assessment of patient’s medications for indication, effectiveness, safety, and adherence issues as well as patient and laboratory parameter monitoring, documentation requirements, and outcomes. The Pharmacist will develop, recommend, and monitor evidence based pharmacotherapy care plans for patients cared for by Geisinger with emphasis on patient outcomes and quality of life.
NewAdult/Pediatric Infectious Diseases/Antimicrobial Stewardship Pharmacist GeisingerAdult/Pediatric Infectious Diseases/Antimicrobial Stewardship PharmacistDanville, PAThese care plans include the assessment of patient’s medications for indication, effectiveness, safety, and adherence issues as well as patient and laboratory parameter monitoring, documentation requirements, and outcomes. The Pharmacist will develop, recommend, and monitor evidence based pharmacotherapy care plans for patients cared for by Geisinger with emphasis on patient outcomes and quality of life.
NewAcute Care Pediatric Hematology/Oncology Clinical Pharmacist GeisingerAcute Care Pediatric Hematology/Oncology Clinical PharmacistDanville, PAThese care plans include the assessment of patient’s medications for indication, effectiveness, safety, and adherence issues as well as patient and laboratory parameter monitoring, documentation requirements, and outcomes. The Pharmacist will develop, recommend, and monitor evidence based pharmacotherapy care plans for patients cared for by Geisinger with emphasis on patient outcomes and quality of life.
Newpharmacist Part-Time Geisingerpharmacist Part-TimeBloomsburg, PAThese care plans include the assessment of patient’s medications for indication, effectiveness, safety, and adherence issues as well as patient and laboratory parameter monitoring, documentation requirements, and outcomes. The Pharmacist will develop, recommend, and monitor evidence based pharmacotherapy care plans for patients cared for by Geisinger with emphasis on patient outcomes and quality of life.
NewClassical Hematology Pharmacist GeisingerClassical Hematology PharmacistDanville, PAThese care plans include the assessment of patient’s medications for indication, effectiveness, safety, and adherence issues as well as patient and laboratory parameter monitoring, documentation requirements, and outcomes. The Pharmacist will develop, recommend, and monitor evidence based pharmacotherapy care plans for patients cared for by Geisinger with emphasis on patient outcomes and quality of life.
NewAcute Care Clinical Pharmacist GeisingerAcute Care Clinical PharmacistDanville, PAThese care plans include the assessment of patient’s medications for indication, effectiveness, safety, and adherence issues as well as patient and laboratory parameter monitoring, documentation requirements, and outcomes. The Pharmacist will develop, recommend, and monitor evidence based pharmacotherapy care plans for patients cared for by Geisinger with emphasis on patient outcomes and quality of life.
Pharmacist - Geisinger/St. Luke's Orwigsburg St. Luke's Health Network, Inc.Pharmacist - Geisinger/St. Luke's OrwigsburgOrwigsburg, PAPart timeIndividually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. Assures the accurate profiling, preparation and dispensing of new medication orders for inpatients (at each or any facility as needed) according to procedure and meets any criteria developed to assure efficiency and productivity.
Pharmacist - per diem (every third weekend rotation) St. Luke's Health Network, Inc.Pharmacist - per diem (every third weekend rotation)Orwigsburg, PAPart timeIndividually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. Assures the accurate profiling, preparation and dispensing of new medication orders for inpatients (at each or any facility as needed) according to procedure and meets any criteria developed to assure efficiency and productivity.
Pharmacy Technician SchuylkillPharmacy TechnicianPottsville, PennsylvaniaFinally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. Supports pharmacological services by checking pharmaceutical stock to determine inventory level, placing and expediting orders, reading medication orders and prescriptions, preparing labels, calculating quantities, compounding sterile and non-sterile products, and other pharmaceutical therapies.
NewBilingual Pharmacy Technician (Spanish & English) | Commission-Based Sales & Support Macpower Digital Assets Edge Private LimitedBilingual Pharmacy Technician (Spanish & English) | Commission-Based Sales & SupportReading, PA$21–$22 / hourAnswer incoming calls for prescription orders and refills, and make outgoing follow-up calls to patients regarding their medications. Assist the pharmacist with clinical and non-clinical operations, documenting and reporting any quality issues as needed.
Pharmacy Technician Navigator Cencora IncPharmacy Technician NavigatorReading, PAThis encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. Patient Support: Provide excellent customer service to patients and healthcare professionals by answering inquiries, addressing pharmacy-related concerns, and triaging to pharmacist as appropriate.
Call Center Pharmacy Technician Cencora IncCall Center Pharmacy TechnicianReading, PAThis encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. Assists with the reviews and handling of all adjudicated prescription claims to ensure appropriateness of reimbursement, co-pay and related financials and, if needed, as directed, follows up all such claims deemed inappropriate.
Inpatient Certified Pharmacy Technician - Driver - Good Samaritan Hospital - Full-Time - Day/Evening/Weekends WellSpan HealthInpatient Certified Pharmacy Technician - Driver - Good Samaritan Hospital - Full-Time - Day/Evening/WeekendsLebanon, PAEssential Functions: Pursuant to the needs and offerings of the hiring department, essential job accountabilities may include the following: Receives and stocks deliveries of pharmaceuticals and other supplies. Reasonable flexibility for occasional work outside of normally scheduled shifts based on the needs of the pharmacy department and the hospital.
Pharmacy Technician - Data Entry KPH Healthcare ServicesPharmacy Technician - Data EntryLehighton, Pennsylvania$14.56–$19.45 / hourFull timeKPH Healthcare Services, Inc. is a multistate organization and abides by all local, state and federal regulations as it pertains to minimum wage requirements. The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience and education.
Registered Pharmacy Technician Tower HealthRegistered Pharmacy TechnicianWest Reading, PennsylvaniaFull timeAdditionally, the system provides a wide range of healthcare services, such as Reading Hospital Rehabilitation at Wyomissing, home healthcare via Tower Health at Home, TowerDirect ambulance and emergency response, Tower Health Medical Group, Tower Health Providers (a clinically integrated network), and Tower Health Urgent Care facilities across its service area. Committed to academic medicine and training, Tower Health offers various programs, including residency and fellowship programs, the Drexel University College of Medicine at Tower Health, and the Reading Hospital School of Health Sciences.
Retail Pharmacy Technician - Full Time St. Luke's University Health NetworkRetail Pharmacy Technician - Full TimeAllentown, PATRAINING AND EXPERIENCE: PA Pharmacy Technician Licensure required; National certification preferred, 3-5 Years Retail Pharmacy experience preferred, Professional demeanor; Ability to respect confidentiality of patient data; Strong communication skills; Strong knowledge of pharmacy insurance plans and plan rules; Courteous attitude; Understanding of medical terminology and calculations; Ability to type at least 35 words per minute; Knowledge of computer operations; Knowledge of medication brand and generic names; Knowledge of insurance and third-party payment systems. Demonstrates compassion and care by proactively identifying and resolving potential problems to ensure customers have their medications when needed; collaborations with immediate and extended pharmacy teams, medical staff, insurance companies, and customers alike to resolve issues, ensure accuracy, and deliver timely resolution of any medication or insurance related concerns.
Retail Pharmacy Technician - Per Diem (Allentown campus) St. Luke's University Health NetworkRetail Pharmacy Technician - Per Diem (Allentown campus)Allentown, PATRAINING AND EXPERIENCE: PA Pharmacy Technician Licensure required; National certification preferred, 3-5 Years Retail Pharmacy experience preferred, Professional demeanor; Ability to respect confidentiality of patient data; Strong communication skills; Strong knowledge of pharmacy insurance plans and plan rules; Courteous attitude; Understanding of medical terminology and calculations; Ability to type at least 35 words per minute; Knowledge of computer operations; Knowledge of medication brand and generic names; Knowledge of insurance and third-party payment systems. Demonstrates compassion and care by proactively identifying and resolving potential problems to ensure customers have their medications when needed; collaborations with immediate and extended pharmacy teams, medical staff, insurance companies, and customers alike to resolve issues, ensure accuracy, and deliver timely resolution of any medication or insurance related concerns.
NewRegistered Pharmacy Technician - Per Diem Tower HealthRegistered Pharmacy Technician - Per DiemWest Reading, PennsylvaniaPer diemAdditionally, the system provides a wide range of healthcare services, such as Reading Hospital Rehabilitation at Wyomissing, home healthcare via Tower Health at Home, TowerDirect ambulance and emergency response, Tower Health Medical Group, Tower Health Providers (a clinically integrated network), and Tower Health Urgent Care facilities across its service area. Committed to academic medicine and training, Tower Health offers various programs, including residency and fellowship programs, the Drexel University College of Medicine at Tower Health, and the Reading Hospital School of Health Sciences.
Pharmacy Technician II Cencora IncPharmacy Technician IIReading, PAThis encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.
Overnight Pharmacy Technician (via Cencora) Tower HealthOvernight Pharmacy Technician (via Cencora)West Reading, PennsylvaniaContractorThis technician coordinates between hospital units and the pharmacy to ensure patient discharge medications are received, processed, and any issues resolved prior to the patient's discharge from the hospital. This position is located at our client site, the Reading Hospital Ambulatory Pharmacy, 420 South 5th Avenue, West Reading, PA 19611.
Filling Pharmacy Technician KPH Healthcare ServicesFilling Pharmacy TechnicianLehighton, Pennsylvania$16–$17.50 / hourFull timeKPH Healthcare Services, Inc. is a multistate organization and abides by all local, state and federal regulations as it pertains to minimum wage requirements. Overview: Scope of Responsibilities: Works under direct supervision and accurately fills medication orders.
Pharmacy Tech Encompass Health CorpPharmacy TechReading, PAOur achievements include being named one of the "World's Most Admired Companies" and receiving the Fortune 100 Best Companies to Work For Award, among other accolades, which is nothing short of amazing. Manage paperwork and reports related to various pharmacy activities, including records relating to medication carts, compounding logs, drug inspection, and more.
Pharmacy Navigator Cencora IncPharmacy NavigatorReading, PAThis encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. Patient Support: Provide excellent customer service to patients and healthcare professionals by answering inquiries, addressing pharmacy-related concerns, and triaging to pharmacist as appropriate.
Pharmacy Technician- Community Pharmacy GeisingerPharmacy Technician- Community PharmacyDanville, PAFamily-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones . + Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care; Access free legal guidance, mental health visits, work-life support, digital self-help tools and more .
Pharmacy Technician Certified GeisingerPharmacy Technician CertifiedBloomsburg, PAFamily-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones . + Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care; Access free legal guidance, mental health visits, work-life support, digital self-help tools and more .
Pharmacy Technician- Mail Order GeisingerPharmacy Technician- Mail OrderElysburg, PennsylvaniaFamily-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones. Computer Literacy, Healthcare Regulatory Environment, Pharmaceutical Names, Teamwork OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities.
Pharmacy Technician I-Inpatient Part -Time GeisingerPharmacy Technician I-Inpatient Part -TimeDanville, PennsylvaniaCertified Pharmacy Technician within 2 years - Pharmacy Technician Certification Board (PTCB or NHA)Pharmacy Technician Certification Board (PTCB or NHA), Registered as a Pharmacy Technician Trainee, a Pharmacy Technician or Pharmacy Intern - Pennsylvania State Board of Pharmacy Skills: Computer Literacy, Healthcare Regulatory Environment, Pharmaceutical Names, Teamwork OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities.
Pharmacy Technician I -inpatient GeisingerPharmacy Technician I -inpatientDanville, PennsylvaniaCertified Pharmacy Technician within 2 years - Pharmacy Technician Certification Board (PTCB or NHA)Pharmacy Technician Certification Board (PTCB or NHA), Registered as a Pharmacy Technician Trainee, a Pharmacy Technician or Pharmacy Intern - Pennsylvania State Board of Pharmacy Skills: Computer Literacy, Healthcare Regulatory Environment, Pharmaceutical Names, Teamwork OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities.
Pharmacy Technician - Medication History GeisingerPharmacy Technician - Medication HistoryDanville, PAFamily-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones . + Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care; Access free legal guidance, mental health visits, work-life support, digital self-help tools and more .
Pharmacy Technician-Mail Order GeisingerPharmacy Technician-Mail OrderElysburg, PAFamily-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones . + Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care; Access free legal guidance, mental health visits, work-life support, digital self-help tools and more .
Part Time Pharmacy Technician D/E GeisingerPart Time Pharmacy Technician D/EDanville, PASAFETY: We provide a safe environment for our patients and members and the Geisinger family We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all.
Pharmacy Sales Technician Weis Markets IncPharmacy Sales TechnicianLebanon, PAThe requirements listed below are representative of the knowledge, skills, and/or abilities required: High school diploma or general education degree (GED), plus 600 practical hours working in retail and/or pharmacy operations; or equivalent combination of education and experience. Perform computer entry of prescription information including but not limited to: patient search, prescriber search, drug selection, prescription interpretation & entry, insurance billing and basic problem resolution.
Certified Pharmacy Technician Walmart IncCertified Pharmacy TechnicianPA$20.50–$33.50 / hourCareer areasBrandsResourcesAbout UsMilitaryCertified Pharmacy TechnicianBechtelsville, PAApply nowCertified Pharmacy TechnicianBechtelsville, PAApply nowCertified Pharmacy TechnicianBechtelsville, PAApply nowCertified Pharmacy TechnicianWM Supercenter #5239567 Route 100 NBechtelsville, PA 19505-9263CP-5239-9040Loading map. What you'll bringPharmacy/Pharmacy Technician/Pharmacy TechAssist and check out customers with prescriptions and over the counter medication questionsVision CenterAssist and check out customers with glasses and contacts* For a complete list of duties and responsibilities, please see the actual job description.#storejobs
NewSupport Technician Pharmacy GeisingerSupport Technician PharmacyDanville, PennsylvaniaPrepares for delivery (pharmacist verified) medications for shipping to patients, representatives or healthcare workers. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all.
Pharmacy Technician - Data Entry Health DirectPharmacy Technician - Data EntryLehighton, Pennsylvania$14.56–$19.45 / hourFull timeKPH Healthcare Services, Inc. is a multistate organization and abides by all local, state and federal regulations as it pertains to minimum wage requirements. The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience and education.
Pharmacy Intern Technician - All Geisinger Pharmacy Locations GeisingerPharmacy Intern Technician - All Geisinger Pharmacy LocationsDanville, PAThe intern has responsibility with care activities which may include (but not limited to) sterile product preparation, clinical interactions with patients and the care team, and performance of a majority of pharmacy technical operations. SAFETY: We provide a safe environment for our patients and members and the Geisinger family We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners.
Pharmacy Technician Walmart IncPharmacy TechnicianPA$16.50–$29.50 / hourCareer areasBrandsResourcesAbout UsMilitaryPharmacy TechnicianTamaqua, PAApply nowPharmacy TechnicianTamaqua, PAApply nowPharmacy TechnicianTamaqua, PAApply nowPharmacy TechnicianWM Supercenter #363435 Plaza DrTamaqua, PA 18252-44054 open positionsCP-3634-9041Loading map. What you'll bringPharmacy/Pharmacy Technician/Pharmacy TechAssist and check out customers with prescriptions and over the counter medication questionsVision CenterAssist and check out customers with glasses and contacts* For a complete list of duties and responsibilities, please see the actual job description.#storejobs
Pharmacy Technician CVS Health CorpPharmacy TechnicianPA$16.50–$25 / hourSuccess for incumbents in this role includes being able to manage all assigned pharmacy workstations and tasks to support the team's ability to promptly, safely and accurately fill patient prescriptions all while providing caring service that exceeds customer expectations. As a new Pharmacy Technician, you are required to complete an extensive CVS Pharmacy Technician Training Program as well as satisfy all registration, licensing and certification requirements according to your State's Board of Pharmacy guidelines.
Registered Pharmacy Technician Tower Health Medical GroupRegistered Pharmacy TechnicianWest Reading, PAAdditionally, the system provides a wide range of healthcare services, such as Reading Hospital Rehabilitation at Wyomissing, home healthcare via Tower Health at Home, TowerDirect ambulance and emergency response, Tower Health Medical Group, Tower Health Providers (a clinically integrated network), and Tower Health Urgent Care facilities across its service area. Committed to academic medicine and training, Tower Health offers various programs, including residency and fellowship programs, the Drexel University College of Medicine at Tower Health, and the Reading Hospital School of Health Sciences.
Pharmacy Technician Certified - Pharmacy Penn State Milton S Hershey Medical CenterPharmacy Technician Certified - PharmacyReading, PAPenn State Health offers an exceptional benefits package including medical, dental and vision with no waiting period as well as a Total Rewards Program that highlights a few of the many additional offerings below: Be Well with Employee Wellness Programs, and Fitness Discounts (University Fitness Center, Peloton). The new 204-bed state-of-the-art hospital, located on Bernville Road, opened in 2006 and in 2015 became the first hospital to join the Penn State Health organization; Penn State Health St. Joseph Medical Center.
Filling Pharmacy Technician Health DirectFilling Pharmacy TechnicianLehighton, Pennsylvania$16–$17.50 / hourFull timeKPH Healthcare Services, Inc. is a multistate organization and abides by all local, state and federal regulations as it pertains to minimum wage requirements. Overview: Scope of Responsibilities: Works under direct supervision and accurately fills medication orders.
Regional Pharmacy Trainer Weis MarketsRegional Pharmacy TrainerFrederick, PennsylvaniaUse hands to finger, handle, and/or feel; the ability to type, pick, pinch with fingers, seize, hold, grasp or turn with hands, and perceive attributes of objects and materials, such as size, shape, temperature, or texture, by touching with fingertips. The associate is responsible for the functions below, in addition to other duties as assigned: Responsible for providing effective in person training on all pharmacy department operations for newly hired pharmacists within a training area consisting of up to twenty-five (25) retail pharmacy locations.
Pharmacy/Pharmacist Inpatient Ambe Healthcare StaffingPharmacy/Pharmacist InpatientLebanon, PAPre-Screen Unit - Candidate will be reviewed by clinical to determine clinical fit, if clinical pass and within Wellspan guidelines, candidate will be sent to the manager for final decision. Tobacco and fragrance free facility - please notify traveler prior to submission.
Pharmacy Technician - Pharmacy Penn State Milton S Hershey Medical CenterPharmacy Technician - PharmacyReading, PAPenn State Health offers an exceptional benefits package including medical, dental and vision with no waiting period as well as a Total Rewards Program that highlights a few of the many additional offerings below: Be Well with Employee Wellness Programs, and Fitness Discounts (University Fitness Center, Peloton). The new 204-bed state-of-the-art hospital, located on Bernville Road, opened in 2006 and in 2015 became the first hospital to join the Penn State Health organization; Penn State Health St. Joseph Medical Center.
Overnight Pharmacy Technician (via Cencora) Tower Health Medical GroupOvernight Pharmacy Technician (via Cencora)West Reading, PAThis technician coordinates between hospital units and the pharmacy to ensure patient discharge medications are received, processed, and any issues resolved prior to the patient''s discharge from the hospital. A candidate with strong communication, problem-solving skills, and retail/community pharmacy experience would be a good fit for this role.
pharmacy technician CVS Health Corppharmacy technicianPA$16.50–$25 / hourContributing to positive patient experiences by showing empathy and genuine care: creating heartfelt and personalized moments while serving patients at pick-up, drive-thru, and over the phone; keeping patients healthy by offering immunizations and other services at the register and over the phone; and demonstrating compassionate care by solving or escalating patient problems. Technicians assist the pharmacy team to ensure that pharmacy operations run smoothly, our patients' prescriptions are filled promptly, safely, and accurately, and we are providing caring service that exceeds patient expectations.