5+ years of experience managing a team in a service environment, such as a theater, performing arts center or other public space Strong customer service orientation, with experience resolving guest issues in a fast-paced, public-facing environment Proven ability to supervise, motivate, and train front-line staff to consistently deliver high-quality service Excellent verbal and written communication skills with the ability to effectively respond to and interact with large crowds, staff and clients Quick learner and detail-oriented problem solver who multi-tasks effectively and stays organized under pressure. Partner with People & Culture and Finance to support recruitment, onboarding, payroll processing, and administrative functions for staff Develop, coordinate, and facilitate Guest Services training programs, operational resources, and department-wide initiatives Engage as a Paley Ambassador for social media initiatives by actively sharing Paleys social media posts within ones own networks, to amplify the organizations reach and foster community engagement Perform other duties as assigned.