Ability to maintain confidentiality, exercise sound judgment, manage sensitive employee and patient matters appropriately, and work effectively across Operations, Quality, Training, Workforce Management, Human Resources, IT, Compliance, and client teams. Working knowledge of patient-support and pharmacy-support concepts, including copays, deductibles, coinsurance, out-of-pocket maximums, benefit verification, copay assistance, pharmacy claim responses, coordination of benefits, prior-authorization status support, and common claim-rejection scenarios.