NewPharmacist, PRN Prisma HealthPharmacist, PRNMaryville, TNExperience - No experience required In Lieu Of In lieu of an active Pharmacist license, may be a graduate of an ACPE accredited US college of Pharmacy with an pharmacist intern certificate pending initial licensure or have completed requirements for reciprocity pending board of pharmacy interview for licensure. Required Certifications, Registrations, Licenses Licensed to practice as a Pharmacist or eligible to become licensed within 4 months of hire date in the state the team member is working.
NewRX Supervisor, Distribution Center CVS HealthRX Supervisor, Distribution CenterKnoxville, TN$43,888–$76,500 / yearMaintains a safe and clean work environment by ensuring adherence to safety protocols and conducting regular safety training for staff to prevent accidents or incidents. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
NewAmbulatory Clinical Pharmacist, Value-Based Care, Blount, FT, Varied Prisma HealthAmbulatory Clinical Pharmacist, Value-Based Care, Blount, FT, VariedMaryville, TNShares clinical and scholarly activity that promote the evidence-based use of medications and advance the profession of pharmacy to a variety of audiences (represents Prisma Health within professional organizations through service, presentations or publications; provides education within didactic and experiential training programs and to postgraduate professionals, nursing and medical staff). The Clinical Pharmacist collaborates with the multidisciplinary team to improve care, achieve optimal outcomes, and provide continuity of care to patients through the provision of pharmacy patient care services to include therapy care plan development, medication management, education, monitoring and follow up.
Hospital Pharmacy Technician Cardinal Health IncHospital Pharmacy TechnicianLenoir City, TN$16.40–$21.15 / hourHealth System Pharmacy is responsible for providing customized pharmacy program solutions that reduce costs and improve patient care quality for hospitals, health systems and other integrated healthcare providers may also consult with and advise healthcare team on prescribed medications, supplies and related processes. Pharmacy Operations is responsible for the safe, efficient and effective coordination of Cardinal Health's pharmacy operations that service acute care hospitals, hospital retail customers, ambulatory care and alternate site facilities, oncology and cardiology practices as well as retail customers.
Access and Affordability Pharmacy Technician Cencora IncAccess and Affordability Pharmacy TechnicianKnoxville, TNPartner with office staff, providers, and leadership to identify root causes, recommend corrective actions, and implement process improvements that strengthen patient access, reduce turnaround time, and increase prescription internalization. The work onsite at assigned clinic office(s) will involve routine interaction with office staff to provide patient access services, communication and guidance to ensure patients receive timely access to medication therapy.
Fulfillment Pharmacy Technician Guardian Pharmacy LLCFulfillment Pharmacy TechnicianKnoxville, TNAssist in maintaining inventory at appropriate levels, including removing expired or unused meds, marking used bottles and keeping inventory neat and arranged in-order. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, we are redefining how pharmacy care is delivered.
Pharmacy Technician Covenant HealthPharmacy TechnicianKnoxville, TNParkwest Overview: Parkwest Medical Center, Covenant Health's flagship facility in West Knoxville, combines world-class cardiac expertise with the warmth of home in serving a vibrant East Tennessee community. As part of Covenant Health, the region's largest employer, Parkwest Medical Center, marries cutting-edge technology with compassionate, community-centered care, earning accolades for cardiology, stroke, surgical excellence, and patient safety.
Advanced Chemotherapy Pharmacy Technician, Infusion Services at Lenior City Covenant HealthAdvanced Chemotherapy Pharmacy Technician, Infusion Services at Lenior CityKnoxville, TNLicensure Requirement: The Tennessee Board of Pharmacy requires newly hired probationary employees to be licensed by the end of their first 90 days of hire and to maintain their Technician License in active status thereafter. Exhibits understanding of the gauges used to read the air pressure of the negative pressure room, positive pressure room, and ante room and the proper action needed if readings are outside acceptable levels.
Advanced Chemotherapy Pharmacy Technician Covenant HealthAdvanced Chemotherapy Pharmacy TechnicianKnoxville, TNExhibits understanding of the gauges used to read the air pressure of the negative pressure room, positive pressure room, and ante room and the proper action needed if readings are outside acceptable levels. Licensure Requirement: The Tennessee Board of Pharmacy requires newly hired probationary employees to be licensed by the end of their first 90 days of hire and to maintain their Technician License in active status thereafter.
Oncology Pharmacy Technician Covenant HealthOncology Pharmacy TechnicianKnoxville, TNExhibits understanding of the gauges used to read the air pressure of the negative pressure room, positive pressure room, and ante room and the proper action needed if readings are outside acceptable levels. Licensure Requirement: The Tennessee Board of Pharmacy requires newly hired probationary employees to be licensed by the end of their first 90 days of hire and to maintain their Technician License in active status thereafter.
Advanced Pharmacy Technician Covenant HealthAdvanced Pharmacy TechnicianKnoxville, TNParkwest Overview: Parkwest Medical Center, Covenant Health's flagship facility in West Knoxville, combines world-class cardiac expertise with the warmth of home in serving a vibrant East Tennessee community. As part of Covenant Health, the region's largest employer, Parkwest Medical Center, marries cutting-edge technology with compassionate, community-centered care, earning accolades for cardiology, stroke, surgical excellence, and patient safety.
Pharmacy Technician II (Inpatient) Full Time, Evenings + Rotating Weekends East Tennessee Children's Hospital AssociationPharmacy Technician II (Inpatient) Full Time, Evenings + Rotating WeekendsKnoxville, TennesseePromotes effective working relations and works effectively as part of a department/unit team inter- and intra- departmentally to facilitate the department’s/unit’s ability to meet its goals and objectives. Continuously displays a "can do" attitude within the department and across departmental lines to contribute to the overall customer service program in place at the hospital.
Pharmacy Technician II, PRN East Tennessee Children's Hospital AssociationPharmacy Technician II, PRNKnoxville, TennesseePromotes effective working relations and works effectively as part of a department/unit team inter- and intra- departmentally to facilitate the department’s/unit’s ability to meet its goals and objectives. Continuously displays a "can do" attitude within the department and across departmental lines to contribute to the overall customer service program in place at the hospital.
Technician II - Ambulatory Pharmacy Cencora IncTechnician II - Ambulatory PharmacyKnoxville, TNThis encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. Assists with the reviews and handling of all adjudicated prescription claims to ensure appropriateness of reimbursement, co-pay and related financials and, if needed, as directed, follows up all such claims deemed inappropriate.
Pharmacy Technician Data-Entry (Remote options available after 3-6 months of training) Guardian Pharmacy LLCPharmacy Technician Data-Entry (Remote options available after 3-6 months of training)Knoxville, TNRemoteOn an as needed, may assist with filing of completed orders, packaging of medications, inventory, profiling of orders for medical records, and filling processed prescriptions to dispense to the patient. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, we are redefining how pharmacy care is delivered.
Medication History Technician, Pharmacy Tech III, Full Time, Days East Tennessee Children's Hospital AssociationMedication History Technician, Pharmacy Tech III, Full Time, DaysKnoxville, TennesseeProvides specialized technician support under the direct supervision of a pharmacist by interviewing patients, families, and caregivers to compile accurate, comprehensive, and verified home medication lists for hospital admissions. Conducts patient/family interviews regarding home medications, recognizing and clarifying incomplete or inaccurate lists based on medical history and communication with outpatient pharmacies and physician offices.
Ambulatory Pharmacy Technician Cencora IncAmbulatory Pharmacy TechnicianKnoxville, TNThis encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. Responsibilities: Supports pharmacy service operations to maintain accurate processing, timely workflow progression, and consistent service delivery outcomes.
Medication Reconciliation Pharmacy Tech Community Health Systems IncMedication Reconciliation Pharmacy TechKnoxville, TNThe Pharmacy Technician II is also responsible for maintaining accurate records, providing exceptional customer service to patients and staff, and collaborating with pharmacists to optimize patient care. Conducts inventory management activities, including monitoring medication stock levels, ordering supplies, and performing regular inventory audits to prevent shortages or overstock.
Pharmacy Navigator I Cencora IncPharmacy Navigator IKnoxville, TNThis encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. Patient Support: Provide excellent customer service to patients and healthcare professionals by answering inquiries, addressing pharmacy-related concerns, and triaging to pharmacist as appropriate.
NewPharmacy Navigator Cencora IncPharmacy NavigatorKnoxville, TNPrior Authorization Assistance: Demonstrate ability to assist in prior authorization process by gathering necessary documentation, completing forms, and communicating with healthcare providers and insurance companies to obtain approval for medications. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.
PHARMACY TECH II Covenant HealthPHARMACY TECH IIKnoxville, TennesseeAs part of Covenant Health, the region’s largest employer, Parkwest Medical Center, marries cutting-edge technology with compassionate, community-centered care, earning accolades for cardiology, stroke, surgical excellence, and patient safety. Since 1973, Parkwest has grown into the region’s largest hospital in the area, offering advanced services like an all-digital catheterization lab, comprehensive breast health, emergency, and critical care.
PHARMACY TECH I Covenant HealthPHARMACY TECH IKnoxville, TennesseePart timeNone specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED. As part of Covenant Health, the region’s largest employer, Parkwest Medical Center, marries cutting-edge technology with compassionate, community-centered care, earning accolades for cardiology, stroke, surgical excellence, and patient safety.
PHARMACY TECH ADV Covenant HealthPHARMACY TECH ADVKnoxville, TennesseeFull timeAs part of Covenant Health, the region’s largest employer, Parkwest Medical Center, marries cutting-edge technology with compassionate, community-centered care, earning accolades for cardiology, stroke, surgical excellence, and patient safety. Since 1973, Parkwest has grown into the region’s largest hospital in the area, offering advanced services like an all-digital catheterization lab, comprehensive breast health, emergency, and critical care.
Certified Pharmacy Technician Walmart IncCertified Pharmacy TechnicianTN$19.50–$32.50 / hourCareer areasBrandsResourcesAbout UsMilitaryCertified Pharmacy TechnicianSweetwater, TNApply nowCertified Pharmacy TechnicianSweetwater, TNApply nowCertified Pharmacy TechnicianSweetwater, TNApply nowCertified Pharmacy TechnicianWM Supercenter #4166935 Highway 11 SSweetwater, TN 37874-5730CP-4166-9040Loading map. What you'll bringPharmacy/Pharmacy Technician/Pharmacy TechAssist and check out customers with prescriptions and over the counter medication questionsVision CenterAssist and check out customers with glasses and contacts* For a complete list of duties and responsibilities, please see the actual job description.#storejobs
Pharmacy Tech (Certified) K-VA-T Food Stores, Inc.Pharmacy Tech (Certified)Knoxville, TNOver 13% of the company is currently owned by our associates through our employee stock ownership plan, promoting tremendous pride in the services and products we provide. If allowed by State Regulation, and authorized by the Pharmacist in Charge, receive oral prescriptions from prescribers or prescribers' authorized designees.
Pharmacy Tech (Non Certified) K-VA-T Food Stores, Inc.Pharmacy Tech (Non Certified)TNOver 13% of the company is currently owned by our associates through our employee stock ownership plan, promoting tremendous pride in the services and products we provide. About Food City: Food City is a privately held, family-owned company with a driving mission to "run the best store in town."
Pharmacy Technician Cherokee Health Systems IncPharmacy TechnicianKnoxville, TNWe provide integrated primary medical, behavioral, dental, optometry, and clinical pharmacy services through our nationally recognized integrated model of care. We are committed to serving our mission to care for all, regardless of ability to pay, through innovation, excellence, and teamwork.
Fulfillment Pharmacy Technician Guardian Pharmacy Services ManagementFulfillment Pharmacy TechnicianKnoxville, TennesseeAssist in maintaining inventory at appropriate levels, including removing expired or unused meds, marking used bottles and keeping inventory neat and arranged in-order. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, we are redefining how pharmacy care is delivered.
NewPharmacy Technician Walmart IncPharmacy TechnicianSWEETWATER, TN$16–$29 / hourCareer areasBrandsResourcesAbout UsMilitaryPharmacy TechnicianSweetwater, TNApply nowPharmacy TechnicianSweetwater, TNApply nowPharmacy TechnicianSweetwater, TNApply nowPharmacy TechnicianWM Supercenter #4166935 Highway 11 SSweetwater, TN 37874-5730CP-4166-9041Loading map. What you'll bringPharmacy/Pharmacy Technician/Pharmacy TechAssist and check out customers with prescriptions and over the counter medication questionsVision CenterAssist and check out customers with glasses and contacts* For a complete list of duties and responsibilities, please see the actual job description.#storejobs
PHARMACY/LEAD CERTIFIED TECHNICIAN The Kroger CoPHARMACY/LEAD CERTIFIED TECHNICIANKnoxville, TNProvide and train others to provide exceptional customer service to help people live healthier lives by treating our customers/employees in a fair and ethical manner, providing a safe, clean, inclusive environment, being a responsible member of the community, providing the right products, services, and care at the right time with fair and accurate pricing. From one tiny Cincinnati grocery store more than a century ago, we've grown into what today is the nation's largest grocer with nearly 2,800 stores in 35 states operating under 28 different names.
Pharmacy Technician BrightSpring Health ServicesPharmacy TechnicianKnoxville, TNPharMerica, an affiliate of BrightSpring Health Services, delivers personalized pharmacy care through dedicated local teams, serving health care providers such as skilled nursing facilities, senior living communities, and hospitals. Operating long-term care, home infusion, and specialty pharmacies across the nation, we combine the personal touch of a neighborhood pharmacy with the resources of a national network.
Pharmacy Technician / Pharm Tech Apprenticeship Walgreen CoPharmacy Technician / Pharm Tech ApprenticeshipMadisonville, TN$16.50–$20 / hourPerforms duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. May assist pharmacist in administering clinical services including the collection and proper labeling of blood/urine samples from patients and other clinical services as required; assists pharmacy staff in coordination of clinical services, Walgreens healthcare clinics and external providers.
Pharmacy Technician - Delivery Driver Cherokee Health Systems IncPharmacy Technician - Delivery DriverKnoxville, TNWe provide integrated primary medical, behavioral, dental, optometry, and clinical pharmacy services through our nationally recognized integrated model of care. We are committed to serving our mission to care for all, regardless of ability to pay, through innovation, excellence, and teamwork.
Certified Pharmacy Technician Data-Entry Guardian Pharmacy Services ManagementCertified Pharmacy Technician Data-EntryKnoxville, TennesseeOn an as needed, may assist with filing of completed orders, packaging of medications, inventory, profiling of orders for medical records, and filling processed prescriptions to dispense to the patient. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, we are redefining how pharmacy care is delivered.
PHARMACY/TECHNICIAN Kroger Co.PHARMACY/TECHNICIANOak Ridge, TNPart timeProvide exceptional customer service to help people live healthier lives by treating our customers/employees in a fair and ethical manner, providing a safe, clean, inclusive environment, being a responsible member of the community, providing the right products, services, and care at the right time with fair and accurate pricing. Understand and follow the company guidelines on the operation of the cash register and follow all cashier handling policies to prevent loss including tendering electronic fund transactions such as Credit/Debit Cards, EBT and Gift Cards, as well as cash and check transactions.
PHARMACY TECHNICIAN Kroger Co.PHARMACY TECHNICIANKnoxville, TNPart timeProvide exceptional customer service to help people live healthier lives by treating our customers/employees in a fair and ethical manner, providing a safe, clean, inclusive environment, being a responsible member of the community, providing the right products, services, and care at the right time with fair and accurate pricing. Understand and follow the company guidelines on the operation of the cash register and follow all cashier handling policies to prevent loss including tendering electronic fund transactions such as Credit/Debit Cards, EBT and Gift Cards, as well as cash and check transactions.
Pharmacy/Pharmacist Inpatient HonorVet TechnologiesPharmacy/Pharmacist InpatientKnoxville, TN$3,700–$3,760With strong delivery capabilities and rapid turnaround times, we support contract, travel, direct hire, and per-dem staffing needs across nursing, allied health, healthcare IT, and clinical support services. HonorVet Technologies (SDVOSB) provides specialized and high-volume healthcare staffing solutions to hospitals, healthcare systems, clinics, and allied healthcare organizations across the United States.
Pharmacy Tech I, Pharmacy, PRN, Variable Prisma HealthPharmacy Tech I, Pharmacy, PRN, VariableMaryville, TNDemonstrates proficiency with work-related computer and automation skills through problem solving for automated dispensing cabinets, inventory management technology, label printers, unit dose packing machines, IV room automation, and other pharmacy-specific technologies. Under the direction of a pharmacist, a pharmacy technician performs pharmacy-related functions in compliance with departmental policies and procedures and participates as an active member of the pharmacy team to provide pharmaceutical care for patients.
Pharmacy Technician II, PRN East Tennessee Childrens HospitalPharmacy Technician II, PRNKnoxville, TNPromotes effective working relations and works effectively as part of a department/unit team inter- and intra- departmentally to facilitate the department's/unit's ability to meet its goals and objectives. Continuously displays a "can do" attitude within the department and across departmental lines to contribute to the overall customer service program in place at the hospital.
Pharmacy Technician II (Inpatient) Full Time, Evenings + Rotating Weekends East Tennessee Childrens HospitalPharmacy Technician II (Inpatient) Full Time, Evenings + Rotating WeekendsKnoxville, TNPromotes effective working relations and works effectively as part of a department/unit team inter- and intra- departmentally to facilitate the department's/unit's ability to meet its goals and objectives. Continuously displays a "can do" attitude within the department and across departmental lines to contribute to the overall customer service program in place at the hospital.
Senior Certified Pharmacy Technician Walgreen CoSenior Certified Pharmacy TechnicianKnoxville, TN$18.75–$24.50 / hourMay assist pharmacist in administering clinical services including the collection and proper labeling of blood/urine samples from patients and other clinical services as required; assists pharmacy staff in coordination of clinical services, Walgreens healthcare clinics and external providers. Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions.
Senior Pharmacy Technician Walgreen CoSenior Pharmacy TechnicianTN$18.75–$24.50 / hourMay assist pharmacist in administering clinical services including the collection and proper labeling of blood/urine samples from patients and other clinical services as required; assists pharmacy staff in coordination of clinical services, Walgreens healthcare clinics and external providers. Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions.
Medication History Technician, Pharmacy Tech III, Full Time, Days East Tennessee Childrens HospitalMedication History Technician, Pharmacy Tech III, Full Time, DaysKnoxville, TNProvides specialized technician support under the direct supervision of a pharmacist by interviewing patients, families, and caregivers to compile accurate, comprehensive, and verified home medication lists for hospital admissions. Conducts patient/family interviews regarding home medications, recognizing and clarifying incomplete or inaccurate lists based on medical history and communication with outpatient pharmacies and physician offices.
Certified Pharmacy Technician Walgreen CoCertified Pharmacy TechnicianKnoxville, TN$17.50–$21 / hourMay assist pharmacist in administering clinical services including the collection and proper labeling of blood/urine samples from patients and other clinical services as required; assists pharmacy staff in coordination of clinical services, Walgreens healthcare clinics and external providers. Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions.
Pharmacy Operations Manager Walgreen CoPharmacy Operations ManagerTN$22.50–$31 / hourAssists Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations and certifications are active and in good standing/ compliant with all regulatory and legal requirements. Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient experience.
Manager, Pharmacy Covenant HealthManager, PharmacyKnoxville, TNThe manager of operations serves as a clinical resource for the provision of pharmaceutical care and clinical pharmacy services; coordinates all activities related to the Pharmacy & Therapeutics Committee and for formulary management; builds effective relationships with other healthcare professionals and departments within the hospital and system; and promotes clinically rational drug therapy and sound pharmaceutical care through the development of new (or expansion of existing) clinical pharmacy programs, drug therapy policies, and other programs. Position Summary: The pharmacy manager - operations assists the Director of Pharmacy in managing and coordinating, through supervisory personnel, all aspects of pharmacy operations, including managing and mentoring staff, developing and enforcing policies and procedures, assisting with project management, preparing and maintaining accreditation, and accounting for the pharmacy's overall financial results.
MGR PHARMACY Covenant HealthMGR PHARMACYKnoxville, TennesseeFull timeThe manager of operations serves as a clinical resource for the provision of pharmaceutical care and clinical pharmacy services; coordinates all activities related to the Pharmacy & Therapeutics Committee and for formulary management; builds effective relationships with other healthcare professionals and departments within the hospital and system; and promotes clinically rational drug therapy and sound pharmaceutical care through the development of new (or expansion of existing) clinical pharmacy programs, drug therapy policies, and other programs. The pharmacy manager - operations assists the Director of Pharmacy in managing and coordinating, through supervisory personnel, all aspects of pharmacy operations, including managing and mentoring staff, developing and enforcing policies and procedures, assisting with project management, preparing and maintaining accreditation, and accounting for the pharmacy’s overall financial results.
Director of Pharmacy Cardinal Health IncDirector of PharmacyKnoxville, TN$121,600–$191,070 / yearHealth System Pharmacy is responsible for providing customized pharmacy program solutions that reduce costs and improve patient care quality for hospitals, health systems and other integrated healthcare providers may also consult with and advise healthcare team on prescribed medications, supplies and related processes. Pharmacy Operations is responsible for the safe, efficient and effective coordination of Cardinal Health's pharmacy operations that service acute care hospitals, hospital retail customers, ambulatory care and alternate site facilities, oncology and cardiology practices as well as retail customers.
Pharmacy Equipment Operator -1st Shift CVS Health CorpPharmacy Equipment Operator -1st ShiftKnoxville, TN$17–$25.65 / hourMaintains certification on power equipment and pulls replenishments by picking individual cases utilizing wire-guided power equipment and a radio frequency unit. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
PHARMACY/PHARMACIST ASST LEADER Kroger Co.PHARMACY/PHARMACIST ASST LEADERKnoxville, TNFull timeManage and maximize the financial performance of the pharmacy department by monitoring the pharmacy budget, minimizing or altogether avoiding unauthorized overtime, performing necessary pharmacy staff training and development, providing excellence in customer service, managing prescription pricing and generic utilization, controlling pharmacy inventory, and providing/implementing/participating in corporate approved clinical services. - Equivalent combination of education and experience in business management- Perform all functions of a staff pharmacist and act as a role model for the pharmacy team; appropriately handle customer complaints and direct workflow to reduce customer wait times .