Duties Help Major duties include but are not limited to the following: Work collaboratively with VISN programs, services, and interdisciplinary team members to provide access to care and meet the needs of Veterans, their family members, and/or legal representatives via various available contact modalities to include but not limited to telephone calls, secure messaging, chat, text messaging, and video regarding a broad range of topics including medication refills and renewals, basic billing inquiries, and procedural pharmacy activities. Clarification from the agency Eligible applications will be reviewed and referred in the following order: 1st - Current Permanent Legacy VISN 22 Employees within the Catchment Area (See under Locations) 2nd - Current Permanent Federal Employees of Other Agencies within the Catchment Area.