NewPhlebotomist LifeBridge HealthPhlebotomistWestminster, MD$17.33–$26 / hourIs responsible for obtaining blood specimens from pediatric, adolescent, adult and geriatric patients by utilizing age appropriate Venipuncture and micro-collection techniques. Interacts with physician's offices, hospital associates to communicate test results both verbally and by electronic means.
Certified Phlebotomy Technician Ansible Government SolutionsCertified Phlebotomy TechnicianPerry Point, MDFull timeProficiency in the following: blood collection by venipuncture and capillary technique from patients of all age groups, urine drug screen collections, paternity collections, breath/saliva alcohol testing, LCM/Cyber Tools, TestCup, pediatric blood collections, and difficult draws. Must accession all specimens in receiving area and ensure timely transport and distribution of specimens to all sections of the laboratory for immediate processing and testing; if unable to deliver samples due to peak workloads, contacts sectional personnel to transport samples.
Phlebotomy Instructor Howard Community CollegePhlebotomy InstructorColumbia, MD$44–$50 / hourThis role includes teaching classroom theory, demonstrating hands-on venipuncture and specimen collection skills, and preparing students for national certification and entry-level employment in clinical and laboratory settings. Minimum and Preferred Qualifications Physical Demand Summary Division Workforce, Career, & Community Education Department Workforce Career & Community Education.
Phlebotomy Specialty Technician MedStar Health Research InstitutePhlebotomy Specialty TechnicianOxon Hill, MD$19.55–$34.25 / hourComplies with MedStar Laboratory Compliance Plan by ensuring the following: medically necessary diagnosis is submitted (ICD-10 Code/Descriptive Diagnosis) physician signature determine Advance Beneficiary Notice (ABN) obtains the patient signature if necessary prior to specimen collection. Verifies patient insurance and performs basic data entry to register and accession in and/or out-patient orders while complying with the MedStar Laboratory Compliance Plan.
Phlebotomy Specialty Technician - PRN Day Shift/ Rotating Weekends MedStar Health Research InstitutePhlebotomy Specialty Technician - PRN Day Shift/ Rotating WeekendsBaltimore, MD$19.55–$34.25 / hourComplies with MedStar Laboratory Compliance Plan by ensuring the following: medically necessary diagnosis is submitted (ICD-10 Code/Descriptive Diagnosis) physician signature determine Advance Beneficiary Notice (ABN) obtains the patient signature if necessary prior to specimen collection. Verifies patient insurance and performs basic data entry to register and accession in and/or out-patient orders while complying with the MedStar Laboratory Compliance Plan.
Lab Tech II/Phlebotomy Johns Hopkins HospitalLab Tech II/PhlebotomyLutherville, MDClinical Laboratory Science students enrolled in their final year of a 4 year accredited program may work as Clinical Laboratory Tech II/non-certified Phlebotomist and perform moderate complexity testing under the supervision of an experienced Medical Laboratory Technician/Clinical Laboratory Scientist. 6 months minimum experience as a Laboratory Technician with a verified Phlebotomy Certification (completed accredited phlebotomy/medical assistant course and passed exam for ASCP, IAPT, IAPS, or other Department of Pathology recognized certification) may be considered in lieu of 2+ years' experience.
Phlebotomy - Phlebotomist Floater - 1st Shift eTeam Inc.Phlebotomy - Phlebotomist Floater - 1st ShiftArlington, VA$21.80 / hourIn addition, these practices require a higher level of customer facing skills including verbal and written communications, problem solving, and collaboration with multiple functions, such as: Sales, Laboratory Testing Services, IT connectivity, Billing, and Logistics due to their specialty and or complex test orders. The Phlebotomist III- Float has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner.
Phlebotomy Specialty Technician MedStar HealthPhlebotomy Specialty TechnicianBaltimore, MD$19.55–$34.25 / hourComplies with MedStar Laboratory Compliance Plan by ensuring the following: medically necessary diagnosis is submitted (ICD-10 Code/Descriptive Diagnosis) physician signature determine Advance Beneficiary Notice (ABN) obtains the patient signature if necessary prior to specimen collection. Verifies patient insurance and performs basic data entry to register and accession in and/or out-patient orders while complying with the MedStar Laboratory Compliance Plan.
Phlebotomy Specialty Technician - PRN Day Shift/ Rotating Weekends MedStar HealthPhlebotomy Specialty Technician - PRN Day Shift/ Rotating WeekendsBaltimore, Maryland$19.55–$34.25 / hourPer diemComplies with MedStar Laboratory Compliance Plan by ensuring the following: medically necessary diagnosis is submitted (ICD-10 Code/Descriptive Diagnosis) physician signature determine Advance Beneficiary Notice (ABN) obtains the patient signature if necessary prior to specimen collection. Verifies patient insurance and performs basic data entry to register and accession in and/or out-patient orders while complying with the MedStar Laboratory Compliance Plan.
Phlebotomy Supervisor LabcorpPhlebotomy SupervisorWashingtonCommunicate effectively to internal and external customers including patients, client office staff, sales team, logistics and senior management. If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at.
Specimen Collector I - Phlebotomy Aegis Sciences CorpSpecimen Collector I - PhlebotomyMDDuties will include maintaining the integrity of the collection process, maintaining records for reporting purposes, obtaining initial insurance verification for billing purposes, and packaging the specimens for shipment. The Specimen Collector - Phlebotomy is responsible for collecting biological specimens (including blood) at client sites for the purpose of conducting scientific testing.
Phlebotomy Lab Assistant Greater Baltimore Medical CenterPhlebotomy Lab AssistantTowson, MD$17.30–$25.11 / hourUnder direct supervision, the Phlebotomy Lab Assistant provides phlebotomy/accessioning service, utilizes appropriate equipment to collect, receive, accession/,process pathology and laboratory specimens, as well as provide laboratory information and reports to customers. Principal Duties and Responsibilities: Extracts blood from patients and performs all Phlebotomy procedures, including children and infants according to established aseptic venipuncture technique.
NewOutreach Phlebotomy Supervisor VHC HealthOutreach Phlebotomy SupervisorArlington, VirginiaFull timeThese factors include, but are not limited to, a candidate’s qualifications, relevant training and experience, skill level, shift differentials (where applicable), internal equity, and current market conditions. In addition to your base compensation, VHC Health offers a comprehensive benefits package, including medical, dental, and vision coverage (subject to eligibility requirements), as well as additional wellness and retirement benefits designed to support our employees and their families.
NewOutreach Phlebotomy Supervisor Virginia Hospital CenterOutreach Phlebotomy SupervisorArlington, VAThese factors include, but are not limited to, a candidate's qualifications, relevant training and experience, skill level, shift differentials (where applicable), internal equity, and current market conditions. In addition to your base compensation, VHC Health offers a comprehensive benefits package, including medical, dental, and vision coverage (subject to eligibility requirements), as well as additional wellness and retirement benefits designed to support our employees and their families.
Phlebotomy - Phlebotomist Floater MindlancePhlebotomy - Phlebotomist FloaterArlington, VAIt is understood that any offer extended by Mindlance is contingent on meeting the requirements set forth by the client which may include but are not necessarily limited to: criminal history (including sexual crimes), verification of social security number, employment verification, motor vehicle records (sales staff or any staff receiving car allowance), verification of education, professional licensure where applicable, and debarment authorities. In addition, these practices require a higher level of customer facing skills including verbal and written communications, problem solving, and collaboration with multiple functions, such as: Sales, Laboratory Testing Services, IT connectivity, Billing, and Logistics due to their specialty and or complex test orders.
Adjunct Professor - Life and Physical Sciences ,Phlebotomy, EKG University of the District of ColumbiaAdjunct Professor - Life and Physical Sciences ,Phlebotomy, EKGDCIncumbents must teach all assigned classes and hours as determined by semester course schedule; Incumbents will be required to prepare and deliver relevant curriculum to students in the, using a variety of teaching methods to include, but not limited to, lecture, class discussion, skills labs, and simulations. The University of the District of Columbia is a public land grant institution of higher learning dedicated to providing quality, career focused undergraduate and graduate programs that prepare students with the knowledge, skills, and credentials needed to launch, enhance, or change careers.
Certified Phlebotomist Technician/ Specimen collector Med Screen Laboratories IncCertified Phlebotomist Technician/ Specimen collectorHyattsville, MDThis is a role that can make a significant impact on people’s lives, helping them identify underlying conditions and stay healthy. Familiarity with the legal requirements regarding blood draws and fluid samples.
Lab Tech-Cert Phlebotomist Johns Hopkins HospitalLab Tech-Cert PhlebotomistColumbia, MDClinical Laboratory Science students enrolled in their final year of a 4 year accredited program may work as Clinical Laboratory Tech II/non-certified Phlebotomist and perform moderate complexity testing under the supervision of an experienced Medical Laboratory Technician/Clinical Laboratory Scientist. 6 months minimum experience as a Laboratory Technician with a verified Phlebotomy Certification (completed accredited phlebotomy/medical assistant course and passed exam for ASCP, IAPT, IAPS, or other Department of Pathology recognized certification) may be considered in lieu of 2+ years experience.
Phlebotomist Floater - 1st Shift GTT, LLCPhlebotomist Floater - 1st ShiftArlington, VAIn addition, these practices require a higher level of customer-facing skills including verbal and written communications, problem solving, and collaboration with multiple functions, such as: Sales, Laboratory Testing Services, IT connectivity, Billing, and Logistics due to their specialty and/or complex test orders. The client employs phlebotomists, patient services representatives, floater and mobile phlebotomists, and clinical support professionals across an extensive network of patient service centers, physician offices, and long-term care sites committed to inclusive care and operational excellence.
Phlebotomist Guidehouse IncPhlebotomistBethesda, MD$49,000–$81,000 / yearspecimens that arrive unlabeled, mislabeled, insufficient quantity for tests requested, or collected in wrong tube; and contacts the nursing units or physician directly for specimens that are rejected in order to direct the patient care physician to recollect the specimen as needed. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.
Mobile Clinical & Life Insurance Phlebotomist (PT) APPS Paramedical ServicesMobile Clinical & Life Insurance Phlebotomist (PT)Towson, Maryland$23–$30Responsibilities may include: Performing mobile paramedical exams (health history, vitals, obtain and complete specimens (blood, urine, etc.), and may complete ECG tracings (ECG's not available in all areas; the local office will determine this need). The position requires excellent communication, organization, and technical skills: the interpersonal skills to interface extensively with clients, management, and office staff, as well as a high level of courtesy, tact, and professionalism.
Mobile Clinical & Life Insurance Phlebotomist APPS Paramedical ServicesMobile Clinical & Life Insurance PhlebotomistAnnapolis, Maryland$23–$30Responsibilities may include: Performing mobile paramedical exams (health history, vitals, obtain and complete specimens (blood, urine, etc.), and may complete ECG tracings (ECG's not available in all areas; the local office will determine this need). The position requires excellent communication, organization, and technical skills: the interpersonal skills to interface extensively with clients, management, and office staff, as well as a high level of courtesy, tact, and professionalism.
Part Time - Phlebotomist (Clinical Lab Support Rep) - Shepherd Park Children's National HospitalPart Time - Phlebotomist (Clinical Lab Support Rep) - Shepherd ParkWashington, DCEnter patient information, test requests, cancellations and additions into computer order program; perform computer searches for data inquiries and print and retrieve reports. Answer inquiries and give test results by phone, answers general information and specimen requirement questions and route technical questions to appropriate area for answers.
NewPhlebotomist Floater - 6 TalentBurst, Inc.Phlebotomist Floater - 6Arlington, VAIn addition, these practices require a higher level of customer facing skills including verbal and written communications, problem solving, and collaboration with multiple functions, such as: Sales, Laboratory Testing Services, IT connectivity, Billing, and Logistics due to their specialty and or complex test orders. The Phlebotomist III- Float has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner.
Phlebotomist Floater TalentBurst, Inc.Phlebotomist FloaterArlington, VAIn addition, these practices require a higher level of customer facing skills including verbal and written communications, problem solving, and collaboration with multiple functions, such as: Sales, Laboratory Testing Services, IT connectivity, Billing, and Logistics due to their specialty and or complex test orders. The Phlebotomist III- Float has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner.
Phlebotomist Floater - 1st Shift Integrated Resources, IncPhlebotomist Floater - 1st ShiftArlington, VAThis role often supports complex and high-volume practices, requiring excellent communication and collaboration across multiple departments including Sales, Lab Testing, IT, Billing, and Logistics. The Phlebotomist III – Float has direct contact with patients, helping to build trust and confidence while performing blood collections in a skillful, safe, and accurate manner.
NewPhlebotomist I MindlancePhlebotomist IBaltimore, MDStores specimen sample according to required temperature, places samples in appropriate collection container/ tube, accurately labels, follows different procedures as outlined by specific to protocol deemed necessary for transport to maintain integrity of the specimen. Position Responsibilities: Experience doing blood draws, labeling specimens, centrifuging specimens, recording maintenance data and decontamination, updating patient information, etc.
Phlebotomist II MindlancePhlebotomist IIRockville, MDStores specimen sample according to required temperature, places samples in appropriate collection container/ tube, accurately labels, follows different procedures as outlined by specific to protocol deemed necessary for transport to maintain integrity of the specimen. Position Responsibilities: Experience doing blood draws, labeling specimens, centrifuging specimens, recording maintenance data and decontamination, updating patient information, etc.
Phlebotomist Representative I - Hospital Quest Diagnostics IncPhlebotomist Representative I - HospitalRockville, MD$21.60–$23.15 / hourResponsible for completing all data entry requirements, where applicable, accurately including data entry of patient registration; entry of test order from requisition or pulling order from database; managing Standing Orders. Must demonstrate superior customer focus; engaging in positive interactions; ability to communicate openly and transparently with peers, supervisors and patients; ability to accelerate and embrace change throughout Quest; and knowledge of our business.
NewPhlebotomist Representative II - Hospital Quest Diagnostics IncPhlebotomist Representative II - HospitalSilver Spring, MD$23.20–$24.90 / hourDepending on site operations and model, Hospital Phlebotomists may also support pre-analytical laboratory functions, including but not limited to: Receives, sorts, racks, and prepares specimens. Responsible for completing all data entry requirements accurately including data entry of patient registration; entry of test order from requisition or pulling order from database; managing Standing Orders.
Mobile Phlebotomist PRN Premise Health Holding CorpMobile Phlebotomist PRNDC$27–$32 / hourWe are currently seeking Health Screeners to join our team in Washington, D.C. eHealthScreenings, a Premise Health Company, specializes in national biometric screenings and we have exciting opportunities for Mobile Phlebotomists and Health Screeners. Essential Job Functions: Perform and record biometric testing results including, but not limited to height, weight, blood pressure, body fat, and BMI (Body Mass Index).
Lab Tech Certified Phlebotomist Johns Hopkins HospitalLab Tech Certified PhlebotomistBaltimore, MDTo be eligible for ASCP-PBT certification you must complete a NAACLS approved phlebotomy program including clinical rotation/internship within the last five years, or completed a formal two part phlebotomy training program within the last five years (40 hours classroom and 100 venipunctures and 25 skin punctures), or be certified in another allied health profession (RN, LPN, MT, etc) which included formal phlebotomy training and completion of 100 venipunctures and 25 skin punctures. Advancement to Lab Tech-Certified Phlebotomist is possible for current staff meeting all minimum eligibility requirements and following the successful completion of at least two years of JHH employment in Lab Tech/Phlebotomy positions, or having met the two-year full-time years' experience to include at least 6 months JHH employment when included with prior experience.
NewLab Tech-cert Phlebotomist Johns Hopkins HospitalLab Tech-cert PhlebotomistBaltimore, MDTo be eligible for ASCP-PBT certification you must complete a NAACLS approved phlebotomy program including clinical rotation/internship within the last five years, or completed a formal two part phlebotomy training program within the last five years (40 hours classroom and 100 venipunctures and 25 skin punctures), or be certified in another allied health profession (RN, LPN, MT, etc) which included formal phlebotomy training and completion of 100 venipunctures and 25 skin punctures. Advancement to Lab Tech-Certified Phlebotomist is possible for current staff meeting all minimum eligibility requirements and following the successful completion of at least two years of JHH employment in Lab Tech/Phlebotomy positions, or having met the two-year full-time years' experience to include at least 6 months JHH employment when included with prior experience.
NewPhlebotomist / Laboratory Technician Headlands ResearchPhlebotomist / Laboratory TechnicianBaltimore, MarylandHeadlands Research will never ask a candidate for personal identifiable information (date of birth, social security number, driver’s license information, etc) via email or messenger tools, or for a financial deposit of any kind. As a leading network of advanced clinical trial sites, we leverage cutting-edge technology and exceptional support services to broaden outreach and participation.
Phlebotomist GuidehousePhlebotomistBethesda, Marylandspecimens that arrive unlabeled, mislabeled, insufficient quantity for tests requested, or collected in wrong tube; and contacts the nursing units or physician directly for specimens that are rejected in order to direct the patient care physician to recollect the specimen as needed. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.
NewPhlebotomist I IconmaPhlebotomist IGlenn Dale, MD$17.06–$20.06 / hourStores specimen sample according to required temperature, places samples in appropriate collection container/ tube, accurately labels, follows different procedures as outlined by specific to protocol deemed necessary for transport to maintain integrity of the specimen. Experience doing blood draws, labeling specimens, centrifuging specimens, recording maintenance data and decontamination, updating patient information, etc.
Phlebotomist II LancesoftPhlebotomist IIArlington, VA$19.85The PSR II has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner. Must demonstrate Superior Customer Focus;ability to communicate openly and transparently with peers, supervisors and patients;ability to accelerate and embrace change;and knowledge of our business.
Phlebotomist Floater LancesoftPhlebotomist FloaterArlington, VA$19.85The PSR III has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner. Must demonstrate Superior Customer Focus;ability to communicate openly and transparently with peers, supervisors and patients;ability to accelerate and embrace change;and knowledge of our business.
Phlebotomist III Site Lead Quest Diagnostics IncPhlebotomist III Site LeadSouth Bel Air, MD$24.96–$30.35 / hourIn addition, these practices require a higher level of customer-facing skills including; verbal and written communications, problem-solving, and collaboration with multiple functions, such as Sales, Laboratory Testing Services, IT connectivity, Billing, and Logistics due to their specialty and or complex test orders. Travel and flexible hours required to work multiple locations and required to cover at Patient Service Center/Mobile/Long-Term Care/In-Office Phlebotomy locations with minimal notice.
Phlebotomist II Site Lead Quest Diagnostics IncPhlebotomist II Site LeadDundalk, MD$22.36–$26.56 / hourResponsible for completing all data entry requirements accurately including data entry of patient registration; entry of test order from requisition or pulling order from database; managing Standing Orders. Read, understand and comply with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Automobile Policies and Procedures, Employee Handbook, Quality Assurance Manual); and ensure that all staff members follow instructions.
Phlebotomist III Float Quest Diagnostics IncPhlebotomist III FloatBaltimore, MD$24.96–$30.35 / hourWill be required to coach, mentor, instruct, and be a resource advisor for new employees, as well as be the point of contact to staff on site and provide regular input to the group lead or supervisor. Diverse, dynamic work environment where as a Phlebotomist floater you will be able to shift frequently to new patient centers and continually meet new people.
NewPhlebotomist 5226 Gables Search GroupPhlebotomist 5226Baltimore, MD$19–$20.40 / hourStores specimen sample according to required temperature, places samples in appropriate collection container/ tube, accurately labels, follows different procedures as outlined by specific to protocol deemed necessary for transport to maintain integrity of the specimen. Position Responsibilities: Experience doing blood draws, labeling specimens, centrifuging specimens, recording maintenance data and decontamination, updating patient information, etc.
NewPhlebotomist 5225 Gables Search GroupPhlebotomist 5225Baltimore, MD$19–$20.40 / hourStores specimen sample according to required temperature, places samples in appropriate collection container/ tube, accurately labels, follows different procedures as outlined by specific to protocol deemed necessary for transport to maintain integrity of the specimen. Position Responsibilities: Experience doing blood draws, labeling specimens, centrifuging specimens, recording maintenance data and decontamination, updating patient information, etc.
Phlebotomist 5100 Gables Search GroupPhlebotomist 5100Rockville, MDPackage specimens for transportStores specimen sample according to required temperature, places samples in appropriate collection container/ tube, accurately labels, follows different procedures as outlined by specific to protocol deemed necessary for transport to maintain integrity of the specimen. Minimum Qualifications:Valid Phlebotomy certification for the state where you will be employed as required in some statesMinimum of 5 work experience performing venipunctures in a fast paced lab or hospital settingProficiency with Microsoft Office SuiteHigh School Diploma or GEDminimum 2 years of experience
Phlebotomist 5179 Gables Search GroupPhlebotomist 5179Silver Spring, MDPackage specimens for transportStores specimen sample according to required temperature, places samples in appropriate collection container/ tube, accurately labels, follows different procedures as outlined by specific to protocol deemed necessary for transport to maintain integrity of the specimen. Minimum Qualifications:Valid Phlebotomy certification for the state where you will be employed as required in some statesMinimum of 5 work experience performing venipunctures in a fast paced lab or hospital settingProficiency with Microsoft Office SuiteHigh School Diploma or GEDminimum 1 year of experience
NewPhlebotomist 5413 - Part Time Gables Search GroupPhlebotomist 5413 - Part TimeOlney, MDStores specimen sample according to required temperature, places samples in appropriate collection container/ tube, accurately labels, follows different procedures as outlined by specific to protocol deemed necessary for transport to maintain integrity of the specimen. Position Responsibilities: Experience doing blood draws, labeling specimens, centrifuging specimens, recording maintenance data and decontamination, updating patient information, etc.
NewPhlebotomist I ICONMA, LLCPhlebotomist IGlenn Dale, MD$17.06–$20.06 / hourStores specimen sample according to required temperature, places samples in appropriate collection container/ tube, accurately labels, follows different procedures as outlined by specific to protocol deemed necessary for transport to maintain integrity of the specimen. Experience doing blood draws, labeling specimens, centrifuging specimens, recording maintenance data and decontamination, updating patient information, etc.
Medical Technologist I, 8hrs week Kaiser PermanenteMedical Technologist I, 8hrs weekMD$36.17–$47.63 / hourBachelors-degree-in-medical-technology,-clinical-laboratory,-chemical,-physical-or-biological-science-required.-Proper-documentation-for-applicable-degree-is-required-(i.e.-copies-of-diplomas,-transcripts,-or-International-Degree-Equivalency-Report).-Major-must-be-clearly-stated-on-the-document.-If-diploma-does-not-indicate-the-major,-an-additional-document-that-states-major-is-required. Medical-Technologist-Certificate-from-American-Society-for-Clinical-Pathology-OR-Medical-Lab-Scientist-Certificate-from-American-Society-for-Clinical-Pathology-OR-American-Medical-Technologist-Medical-Technologist-Certificate-OR-Clinical-Lab-Scientist-Certificate-OR-Medical-Technologist-Certificate-from-American-Association-of-Bioanalysts.
Phlebotomist Sinai Hospital of BaltimorePhlebotomistWestminster, MDSupport: A culture of collaboration with resources like unit-based practice councils and advanced clinical education support - improving both workflow efficiency and patient outcomes and allowing you to work at the top of your license. Who We Are: LifeBridge Health is a dynamic, purpose-driven health system redefining care delivery across the mid-Atlantic and beyond, anchored by our mission to "improve the health of people in the communities we serve."
Lead Nursing Support Tech MedStar HealthLead Nursing Support TechOlney, Maryland$18.40–$29.74 / hourFull timeRounds on all high-risk patients using dashboard to ensure all precautions are met to include but not limited to falls and skin breakdown precautions compliance wound dressings and indwelling urinary catheters and CHG bath completion. Participates in sharing key care related information with patient/family as directed by the registered nurse and responds to questions from patients families and visitors in a prompt courteous and respectful manner referring them to appropriate personnel if necessary.