The Phlebotomist performs phlebotomy on all patient populations and is responsible for performing a variety of semi-technical and clerical tasks involving specimen receiving, sorting, data entry, record retrieval, filing, typing envelopes, and responding to telephone inquiries for results, testing, general information, and routing of other calls. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success.