This role builds reusable agentic platform capabilities, common APIs, and integration patterns; takes capabilities from pilot to scalable production; and ensures security, observability, service-level objectives (SLOs), resilience, incident management, cost efficiency, and peak readiness. Product owns the guest problem, priorities, and business outcomes; this role owns people leadership, the technical roadmap, delivery execution, quality, and production operability, while partnering with Enterprise Architecture on enterprise patterns.