Integrate and automate data connections from all required sources (e.g., ServiceNow incident/request/knowledge/CMDB data, endpoint patch and compliance data, VoIP/VTC availability, printer fleet data, mobile inventory, customer surveys) into a governed data model that serves as the single source of truth for KPIs, SLAs, and XLAs. The CSMD is the authoritative single source of truth for all contract KPIs, SLAs, and XLAs, displaying service availability stoplights, project statuses, and outstanding approvals in near real time on Power BI with Active Directory integration, with role-based views including an executive-level dashboard, and it must be capable of receiving an ATO on the agency network.