Familiarity with Infrastructure Services such as VMware, Hyper-V, Shared Drives, User Profiles, Exchange, SharePoint, SQL, Active Directory/ICAM technologies, SCCM/MECM, PKI, F5 Load Balancers, DNS, DHCP, NTP, Windows Server, Redhat Enterprise Linux (RHEL), and how services are inter-connected and can cause widespread impacts. This individual should be detail oriented in order to capture customer inquiries, technician updates, and leadership inquiries appropriately, and update corresponding incident tickets, master station logs, chat rooms or other mediums to preserve a proper timeline of events and communications.