NewManager Practice III - Primary Family Medicine CHRISTUS HealthManager Practice III - Primary Family MedicineLindale, TXThe job is responsible for, but not limited to, managing subordinate personnel, preparing clinic(s) budget, ensuring data accuracy, preparing financial analyses, handling complex customer service issues and maintaining provider/staff communications. Helps fiscal management and other administrative staff in implementing cost effective policies and procedures for all operational areas including bookkeeping, billing, insurance, fee schedules, credit/collections, purchasing, data processing and space planning.
Program Manager Neonatal Services - Perinatal Admin CHRISTUS HealthProgram Manager Neonatal Services - Perinatal AdminTyler, TXDemonstrates strong interpersonal skills, possesses good negotiating skills and promotes teamwork; monitors team member feedback to ensure effectiveness of communication and understanding of organizational direction and expectations. Establishes effective strategies for service line initiatives, education and competency, physician collaboration, integration, outcomes, and resource utilization with the goal of increasing service line growth, efficiency, compliance, safety, and patient experience.
NewRestaurant Assistant Manager (NIGHT) Braum'sRestaurant Assistant Manager (NIGHT)ATHENS, TXAssistant Restaurant Manager-Food Service Supervisor-ManagementIf you are a positive, energetic person looking for a career that offers an excellent compensation package and the chance for advancement, Braum's is the place for you! Assistant Manager's role: Braum's leaders execute the company's brand strategy and promote its vision, mission and values, resulting in a great customer experience and maximized sales.
Primary Care Physician Oak Street HealthPrimary Care PhysicianTyler, TXGraduate Internal Medicine or Family Medicine Board Certification (Or board eligible) Active, non-probationary, unrestricted State License Active DEA license US work authorization Preferred Qualifications: Fellowship training in Geriatrics Experience practicing medicine among Geriatric populations Experience operating in a Value-Based Healthcare Model Experience working in a collaborative setting to ensure positive health outcomes Experience in outpatient primary care settings Bilingual proficiency where applicable Anticipated Weekly Hours 40. Responsibilities: Assess and diagnose patients at our local clinics Oversee, direct, and administer primary care Prescribe and administer pharmaceutical treatments and medication Maintain Patient Electronic Medical Record data via canopy and greenway Collaborate with regional and central leadership to meet health quality goals Work with Practice Managers to direct and manage the center care team Other duties as assigned Required Qualifications: Medical Doctor (M.D.) or Doctor of Osteopathy (D.O.)
ASSISTANT MANAGER (NIGHT) BraumsASSISTANT MANAGER (NIGHT)ATHENS, TX$56,000–$58,000Assistant Manager's role: Braum's leaders execute the company's brand strategy and promote its vision, mission and values, resulting in a great customer experience and maximized sales. Work Schedule: Work days vary based on a rotating 3 week schedule with an expected 45 hour work week.
Manager Practice II-Urology Christus HealthManager Practice II-UrologyTyler, TXSaved Jobs Applicant Login Current Associates External Applicants Search All Jobs Saved Login Current Associates External Applicants Jobs LIFE AT CHRISTUS CAREER AREAS CAREER AREAS Clinical Careers Non-Clinical Careers Physician Careers Advanced Practice Clinician Clinical Laboratory Clinical Support Diagnostic Imaging Nursing Patient Care Patient Experience Pharmacy Quality and Risk Management Rehabilitation Services Respiratory Care Social Services Administrative Support Analytics and Reporting Business Development Education and Research Executive Facilities Finance General Operations Human Resources Information Technology Legal and Compliance Marketing and Communications Mission and Spiritual Care Revenue Cycle Supply Chain Physicians LEARNING OPPORTUNITIES LEARNING OPPORTUNITIES Nurse Residency Program Professional Development SkillBridge Internship Program AmeriCorps Saved Login Current Associates External Applicants Jobs Toggle Mobile Navigation Menu Life at CHRISTUS Career Areas +Clinical Careers Non-Clinical Careers Physician Careers Learning Opportunities +Nurse Residency Program Professional Development SkillBridge Internship Program AmeriCorps Search Jobs Current Associates Login External Applicants Login.
Manager Practice I - Neurology Christus HealthManager Practice I - NeurologyTyler, TXToggle Mobile Navigation Menu. Non-Clinical Careers.
Practice Administrator, Orthopedics and Urgent Care UT Health East TexasPractice Administrator, Orthopedics and Urgent CareTyler, TexasThis role oversees operations across 6 Orthopedics clinic locations , supporting 15–20 providers and ~55 staff, including two practice managers, with additional responsibility for urgent care at Three Lakes and multi-site coordination across Tyler and regional outreach clinics. Specializing in advanced acute care medicine, our midtown location boasts a Level 1 trauma center and comprehensive stroke center, the region’s only EMCO program and a Level III NICU.
Case Manager Encompass Health CorpCase ManagerTyler, TXJoin Encompass Health, where being a Case Manager goes beyond just a job; it positions you as a vital link between exceptional care and the transformative impact on each patient''s journey. Our achievements include being named one of the "World's Most Admired Companies" and receiving the Fortune 100 Best Companies to Work For Award, among other accolades, which is nothing short of amazing.
Case Manager Christus Trinity Mother Frances Rehabilitation Hospital, a partner of Encompass HealthCase ManagerTyler, TXJoin Encompass Health, where being a Case Manager goes beyond just a job; it positions you as a vital link between exceptional care and the transformative impact on each patient's journey. Our achievements include being named one of the "World's Most Admired Companies" and receiving the Fortune 100 Best Companies to Work For® Award, among other accolades, which is nothing short of amazing.
Manager Health Information Management Coding - Coding CHRISTUS HealthManager Health Information Management Coding - CodingTyler, TXThe Manager HIM Coding is expected to maintain effective professional relationships to coach, encourage, instruct, share, and implement actions in support of remote Coding Associates and related to coding functions and process improvements. These include American Health Information Management Association (AHIMA) and American Hospital Association (AHA) practices and coding rules, among other regulatory agencies such as CMS, the Joint Commission, and related to HIM Coding operations.
Multi-Unit Manager (Van, TX, US, 75790) Love's Travel Stops & Country Stores IncMulti-Unit Manager (Van, TX, US, 75790)Van, TXYou'll undergo immersive training to prepare for multi-unit leadership, rapidly absorbing key skills in financial management, team leadership, and strategic execution-all while being mentored by senior leaders. Leverage creative thinking through cross department collaboration to develop innovative solutions, refine workflows, and drive initiatives that enhance customer experience and operational performance.
NewGeneral Manager WingstopGeneral ManagerJacksonville, TX$42,000–$50,000The primary role of the General Manager will be to work in tandem with the District Manager to oversee the daily operations of the store, provide exceptional customer service and proactively manage the front- and back-of house team. The ideal candidate is focused on excellent customer service and excellent operational results, and has demonstrated restaurant leadership experience and has a passion for growing the business.
General Manager Courtyard - TylerGeneral ManagerTyler, TexasFull timeRequires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, using fingers and hands, kneeling, or crouching. Foster a culture of continuous learning and professional development, empowering team members to excel in their roles and advance within the organization.
Vans: Store Manager - Broadway Square VF CorporationVans: Store Manager - Broadway SquareTyler, TexasAs the strategic leader of the store, the Store Manager drives business performance, delivers exceptional customer experience, and cultivates a high-performing, inclusive team culture. Utilize independent judgment and discretion to lead all aspects of people management, including providing input and making decisions related to recruitment, hiring, onboarding, performance evaluations, promotions, and terminations. .
Vans: Store Manager - Broadway Square VansVans: Store Manager - Broadway SquareTyler, TexasAs the strategic leader of the store, the Store Manager drives business performance, delivers exceptional customer experience, and cultivates a high-performing, inclusive team culture. Utilize independent judgment and discretion to lead all aspects of people management, including providing input and making decisions related to recruitment, hiring, onboarding, performance evaluations, promotions, and terminations. .
Auto Dealer Sales Manager Stanley AutomotiveAuto Dealer Sales ManagerTyler, TXThey step in during the final stages of the buying process to overcome customer objections, negotiate pricing, and help deliver a smooth and enjoyable vehicle purchase experience. Deal Negotiation: Handle final price negotiations, lease terms, and purchase options to maximize dealership profitability while maintaining customer satisfaction.
Patient Care Manager - Tyler LHC Group IncPatient Care Manager - TylerTyler, TXReviews, evaluates, and supervises service delivery to ensure appropriateness of care and utilization of services, equipment, and supplies through activities such as random patient visits, medical record reviews and case conferences. Schedules, prepares for, facilitates, and documents case conference/SOC reports and facilitates effective exchange of information across disciplines especially with adverse findings, changes in patient condition, daily and urgent updates, as necessary.
Key Account Manager - Cardiovascular - San Antonio, TX Amgen IncKey Account Manager - Cardiovascular - San Antonio, TXTyler, TXIn addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include: A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts. Identifies drivers/barriers and coordinates pull-through initiatives across field teams (Sales Representatives, District Sales Managers, Regional Sales Directors, Reimbursement/Access Specialists, Nurse Educators, Regional Marketing Managers, and the Value Based Partnership Team).
NewField Care Manager, LTSS (RN) - Local Travel Required Molina Healthcare IncField Care Manager, LTSS (RN) - Local Travel RequiredTyler, TXAt least 2 years of experience in health care, including at least 1 year experience in care management, managed care, and/or experience in a medical or behavioral health setting, and at least 1 year of experience working with persons with disabilities, chronic conditions, substance abuse disorders, and long-term services and supports (LTSS), or equivalent combination of relevant education and experience. Develops and implements care plans, including a waiver service plan in collaboration with members, caregivers, physicians and/or other appropriate health care professionals and member support network to address the member needs and goals.
Associate Business Manager, Own Brands DaymonAssociate Business Manager, Own BrandsTyler, TexasFull timeRegardless of any such estimate, schedule, or guideline, associates must always record all time worked for our company (which includes but is not limited to on-site work time in an assigned store, office, or other work location; required waiting time; administrative time; and work-related travel time). Supports specific private label products &/or categories through analysis & development of marketing plans; product promotions; advertising; in-store displays; merchandising strategies; inventory forecasting; inventory forecasting; category support for small categories/suppliers.
NewPart Sales Manager - Full Time AutoZone IncPart Sales Manager - Full TimeTXAs permitted by state or local law, AutoZone may consider certain offenses to be relevant to positions responsible for conducting or overseeing financial transactions on behalf of AutoZone, driving company vehicles and/or supervision of minors. Parts Sales & Inventory Management - Lead efforts to exceed sales targets, optimize inventory levels, and ensure timely returns processing and merchandising.
General Manager McDonald's CorpGeneral ManagerTXThe Team for Me - Our people want to say YES - to working with energy and purpose, finding new talent, providing coaching and direction, honing their leadership skills, and helping to run a business that serves up delicious food and feel-good moments. By applying for a job at a franchisee-operated restaurant, I understand that the information I provide will be forwarded to the franchisee organization so it can reach out to me and process and evaluate my application.
Nursing Manager / Medical ICU UT Health East TexasNursing Manager / Medical ICUTyler, TexasSpecializing in advanced acute care medicine, our midtown location boasts a Level 1 trauma center and comprehensive stroke center, the region’s only EMCO program and a Level III NICU. Responsibilities: The nurse manager will promote the mission and values of the organization and serve as an active advocate for providing quality patient care, excellent customer service, and efficient healthcare.
Auto Dealer Sales Manager Stanley's Auto RepairAuto Dealer Sales ManagerTyler, TXThey step in during the final stages of the buying process to overcome customer objections, negotiate pricing, and help deliver a smooth and enjoyable vehicle purchase experience. Team Leadership & Coaching: Act in a floor Manager capacity by training and mentoring sales staff on best practices, live deal-making, and performance development.
Pharmacy Manager - Sign-On Bonus Available Walgreen CoPharmacy Manager - Sign-On Bonus AvailablePalestine, TX$5,863.20–$6,888 / weekWalgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities. Models and shares customer service best practices with all team members to deliver a distinctive and joyful patient experience, including interpersonal habits that show care (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., demonstrating curiosity to identify needs and proactively helping, servicing until satisfied, championing empathy and inclusivity, etc.).
Pharmacy Manager Walgreen CoPharmacy ManagerTX$67.05–$90.55 / hourWalgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities. Models and shares customer service best practices with all team members to deliver a distinctive and joyful patient experience, including interpersonal habits that show care (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., demonstrating curiosity to identify needs and proactively helping, servicing until satisfied, championing empathy and inclusivity, etc.).
Walgreens Pharmacy Manager Walgreen CoWalgreens Pharmacy ManagerTX$130,275–$191,209 / yearWalgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities. Leads efforts on enhancing patient experience by increasing awareness on healthcare services offered through Walgreens (e.g., patient consultation, medication management, drug therapy reviews, and perform clinical, or wellness services such as immunizations, diagnostic testing, and patient outcomes services) thereby promoting the shift of the Walgreen's pharmacy role from transactional to interpersonal.
Vans: Assistant Manager - Broadway Square VF CorporationVans: Assistant Manager - Broadway SquareTyler, TexasAs the Assistant Store Manager, you will lead, develop, and motivate a team of Brand Advocates to deliver consistent, best-in-class customer experience that reflects our brand values and purpose. Ability to stand and move throughout the store for extended periods and perform physical tasks such as bending, reaching, squatting, climbing ladders, and lifting light to moderate weight, with or without reasonable accommodation.
Vans: Assistant Manager - Broadway Square VansVans: Assistant Manager - Broadway SquareTyler, TexasAs the Assistant Store Manager, you will lead, develop, and motivate a team of Brand Advocates to deliver consistent, best-in-class customer experience that reflects our brand values and purpose. Ability to stand and move throughout the store for extended periods and perform physical tasks such as bending, reaching, squatting, climbing ladders, and lifting light to moderate weight, with or without reasonable accommodation.
Associate Business Manager, Own Brands Advantage SolutionsAssociate Business Manager, Own BrandsTyler, TexasFull timeRegardless of any such estimate, schedule, or guideline, associates must always record all time worked for our company (which includes but is not limited to on-site work time in an assigned store, office, or other work location; required waiting time; administrative time; and work-related travel time). Supports specific private label products &/or categories through analysis & development of marketing plans; product promotions; advertising; in-store displays; merchandising strategies; inventory forecasting; inventory forecasting; category support for small categories/suppliers.
Branch Manager Southside Bancshares IncBranch ManagerTXHowever, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. Focuses on long-term organizational strategic goals, builds key customer relationships, identifies business opportunities, works with our partners to negotiate and closes business deals and maintains extensive knowledge of current market conditions.
Retail Assistant Manager - Full-Time MauricesRetail Assistant Manager - Full-TimeTyler, TexasSick time is awarded each January (56 hours, prorated based on hire date unless otherwise required by applicable law), holiday pay that includes New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, and two weeks of New Parent Leave for birth, adoption, or foster placement. Additional benefits include Dental, and Vision coverage, Flexible Spending Accounts (Healthcare and Dependent Care), Accident, Critical Illness, and Hospital Indemnity coverage, Voluntary Life, Spouse, and Child Life Insurance, and Long-Term Disability coverage.
General Manager HHM HospitalityGeneral ManagerTyler, TXRequires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, using fingers and hands, kneeling, or crouching. Foster a culture of continuous learning and professional development, empowering team members to excel in their roles and advance within the organization.
Territory Manager - Tyler, TX Mineralys Therapeutics IncTerritory Manager - Tyler, TXTyler, TXRemote$130,000–$165,000 / yearMineralys Therapeutics is a clinical-stage biopharmaceutical company focused on developing medicines to target hypertension and related comorbidities such as chronic kidney disease (CKD), obstructive sleep apnea (OSA) and other diseases driven by dysregulated aldosterone. Collaborate closely with adjacent field partners including Field Reimbursement Managers, Territory Managers, and Regional Business Directors to support customer needs and territory objectives.
Program Manager Quality Improvement - Quality Management CHRISTUS HealthProgram Manager Quality Improvement - Quality ManagementTyler, TXThis role is expected to apply clinical knowledge and analytical skills to assist the Director of QM and leadership to implement changes with a strong focus on improving quality outcomes and results. This individual will demonstrate their expertise in quality management and performance improvement through the quality improvement support, education and facilitation of departments and committees as assigned related to reduction of harm, promotion of patient safety and quality of care.
NewMaintenance Manager Argon Medical Devices IncMaintenance ManagerAthens, TexasFull timeSupport product development and production improvements by discussing equipment needs with design engineers, coordinating activities of technicians and workers fabricating or modifying machines, tools and equipment. Position Overview: The Maintenance Manager is responsible for assuring an optimum production environment by directing the installation, maintenance, and repair of all utilities, building systems, machinery, tools, and equipment.
Shift Manager McDonald's CorpShift ManagerTXAdditional Info:Along with competitive pay, a Shift Manager at this McDonalds franchise-owned restaurant is eligible for incredible benefits, including:• Accrued PTO• Education through Archways to Opportunity, including opportunities to earn a High School degree, college tuition assistance, and English classes as a second language• Medical, dental, and vision coverage• Short- and Long-Term Disability, life, and accident insurance By applying for this position, I understand that I am applying to work at a restaurant owned and operated by an independent franchisee, not McDonalds USA. As a Shift Manager, you may be responsible for:• Food Safety• Internal Communication• Inventory Management• Daily Maintenance and Cleanliness• Managing Crew• Quality Food Production• Exceptional Customer Service• Safety and Security• Scheduling• Training Previous leadership experience is preferred, ideally within a restaurant, retail, or hospitality environment.
Department Manager McDonald's CorpDepartment ManagerTXThe Guest Service Department Managers responsibilities may include ensuring that Crew and Managers deliver a great customer experience, that sales promotions are executed effectively, that all service staff are trained in service procedures, and that the Front Counter McCafé and Drive-Thru areas are organized for optimal service. The Kitchen Department Managers responsibilities may include ensuring the restaurant delivers quick, high-quality food to customers, that food is always safe, that food cost is controlled, and that all kitchen staff are trained in production procedures, including new items added to the menu.
Nursing Manager / Cardiac Med Surg UT Health East TexasNursing Manager / Cardiac Med SurgTyler, TexasSpecializing in advanced acute care medicine, our Midtown location boasts a Level 1 trauma center and comprehensive stroke center, the region’s only EMCO program, and a Level III NICU. Responsibilities: The nurse manager will promote the mission and values of the organization and serve as an active advocate for providing quality patient care, excellent customer service, and efficient healthcare.
Part Sales Manager - Part Time AutozonePart Sales Manager - Part TimePalestine, TXPart timeAs permitted by state or local law, AutoZone may consider certain offenses to be relevant to positions responsible for conducting or overseeing financial transactions on behalf of AutoZone, driving company vehicles and/or supervision of minors. An applicant's criminal record is not a disqualification from employment and will be considered individually based on factors such as the relationship between the position sought and the criminal offense, the nature of the offense, any documentation or information demonstrating the rehabilitation of the applicant, the time elapsed since the offense, and any other relevant information.
Manufacturing Engineering Manager MedNational StaffingManufacturing Engineering ManagerJacksonville, TXWe are seeking a Manufacturing Engineering Manager to lead our plant’s engineering, maintenance, and tool & die functions in support of safe, reliable, and cost-effective production. Manage engineering-related projects including new product introduction, equipment installations, automation initiatives, tooling upgrades, and capacity expansions.
Biomedical Equipment Manager Renovo SolutionsBiomedical Equipment ManagerTyler, TexasEnsure the Biomed Team follows all shop rules and guidelines which include utilizing the call log, filing all service reports, filing, and documenting all rental equipment, and filing all engineering work orders in the CMMS – RenovoLive. Our mission is to enable our employees to create customer-centric solutions that empower our healthcare and life science partners to deliver better outcomes and quality of life for the communities they serve.
FIELD.RIG MANAGER I Nabors Industries LtdFIELD.RIG MANAGER ITyler, TXBy leveraging its core competencies, particularly in drilling, engineering, automation, data science and manufacturing, Nabors aims to innovate the future of energy and enable the transition to a lower carbon world. With operations in about 20 countries, Nabors has established a global network of people, technology and equipment to deploy solutions that deliver safe, efficient and responsible hydrocarbon production.
Kitchen Manager Texas RoadhouseKitchen ManagerTyler, TexasDirecting work for Back of House employees, including setting hours and weekly schedules, and assigning tasks before, during and after open hours of the restaurant. At Texas Roadhouse we have a fun culture with flexible work schedules, discounts in our restaurants, friendly competitions, recognition, formal training, and career growth opportunities.
Territory Manager II - East Texas (Pain Therapies/Injectables) Bioventus LLCTerritory Manager II - East Texas (Pain Therapies/Injectables)Tyler, TXFull timeNon sales individuals that will be considered for this position are those that present with relevant clinical experience in the call points of an Active Healing Therapies Territory Manager (for example, Orthopedic, Sports Medicine, Pain Management and Rheumatology Physician Assistants or Mid-level practitioners) that have 2 plus years of clinical office-based experience and/or operating room experience. Embrace corporate values with regards to process and administrative responsibilities which includes, but is not limited to: (a) Complete and accurate daily office visit entry through CRM, (b) timely submission & management of expenses, (c) Completion of all required training assignments on or before the defined deadlines.
Field Reimbursement Manager - Kidney (East Texas-Louisiana) Vertex Pharmaceuticals IncField Reimbursement Manager - Kidney (East Texas-Louisiana)TX$136,000–$204,000 / yearKey Duties and Responsibilities: Compliantly establish strong connections with key nephrology office personnel, including members of the care team and administrative staff responsible for prior authorizations and patient access to specialty medications, to support patient access to prescribed medications. At Vertex, our Total Rewards offerings also include inclusive market-leading benefits to meet our employees wherever they are in their career, financial, family and wellbeing journey while providing flexibility and resources to support their growth and aspirations.
Grocery Manager Brookshire Grocery CompanyGrocery ManagerLindale, TexasBased in Tyler, Texas, BGC is home to five unique banners—Brookshire's Grocery Company, Super 1 Foods, Spring Market, Fresh by Brookshire's, and Reasor's—operating over 215 + stores across Texas, Louisiana, Arkansas, and Oklahoma. Ensures the store is presentable for the customer shopping experience; makes certain adequate staff is available; ensures safety, responsiveness, and fiscal management of cash and monetary assets.
Project Manager Lepley Recruiting ServicesProject ManagerTyler, TexasThe ideal candidate will possess strong project management skills, a solid understanding of commercial flooring systems, and the ability to successfully manage multiple projects while maintaining schedules, budgets, and customer satisfaction. This opportunity offers the chance to lead all aspects of project execution, including material procurement, scheduling, field coordination, and client communication while working closely with leadership to deliver successful commercial flooring projects.
Perishable Manager Brookshire Grocery CompanyPerishable ManagerChandler, TexasBased in Tyler, Texas, BGC is home to five unique banners—Brookshire's Grocery Company, Super 1 Foods, Spring Market, Fresh by Brookshire's, and Reasor's—operating over 215 + stores across Texas, Louisiana, Arkansas, and Oklahoma. Carries out management responsibilities including interviewing, hiring, training and developing partners; planning, assigning, and directing work; appraising performance, rewarding and disciplining partners; and scheduling, addressing complaints, and resolving problems.