This includes support and accountability for all aspects of the DSP and STL roles, including: Hire to ensure adequate staffing; Lead team meetings to update on organizational news, problem-solve team issues, arrange scheduling, and plan team events; Meet monthly with each direct support professional; meeting biweekly with the service team lead and as needed; Provide regular feedback for direct reports; Monitor staffing levels, overtime utilization, service authorization utilization, documentation completion, and other operational indicators; Complete annual evaluations for all STLs and DSPs on team; Audit service documentation regularly and provide coaching to DSPs regarding documentation quality, timeliness, and compliance; Address performance issues in collaboration with Human Resources staff; and. Complete and maintain all required training and certifications according to Maryland Developmental Disabilities Administration (DDA) and Jubilee requirements, including first aid and CPR, Mandt, Certified Medication Technician (CMT), and training specific to each person you support.