Resolve and prevent customer conflicts and escalate to the next level within Loram where neededMaintain and assist in the coordination of equipment schedules, equipment moves, and information distribution to stakeholders throughout the businessCustomer Support:Collaborate with the product development team and recommend new product line initiatives based on industry service opportunities from assigned customer service needs, including the monitoring and tracking of competitor activity of assigned customersManage and develop a strategic plan for upcoming customer service contract expirationsStay abreast of new Loram product developments and applications for operation on assigned customers, along with staying abreast of developments in the railroad maintenance of way and engineering areas by participating in educational opportunities, industry events, reading of professional publications, and maintaining personal networksA strong working knowledge of Loram Enterprise products and services and the ability to effectively present them to customers. By utilizing working knowledge of the railroad customers, their systems, maintenance practices, and requirements as they relate to the Loram Enterprise products and servicesDocument all detailed customer activity in CRM system and maintain database in CRM with all customer contacts within the organization to support sales activitiesPrepare sales presentations and proposals, as required, to create product understanding/awareness, projections, and negotiate required pricingMonitor invoice aging and assist Accounting in resolving any outstanding customer invoice paymentsIdentify short- and long-term opportunities for new and extension of business opportunitiesEstablish and maintain well-built relationships with customers to ensure all customer inquiries, orders, invoices, and complaints are dealt with quickly and effectively.