Framingham, Massachusetts30+ days ago
This role owns the complete ticket lifecycle from intake through resolution, including triage, direct resolution of technical and administrative issues, escalation to Clinical Informatics for clinically-driven questions, and management of the vendor escalation process with Ethizo via ZenDesk. HealthDrive delivers on-site dentistry, optometry, podiatry, audiology, behavioral health, and primary care services to residents in long-term care, skilled nursing, and assisted living facilities.