A Bachelor's Degree in Computer Science, Software Engineering, Mathematics, Physics, or a related field from an accredited university, along with 8 years of experience; or a Master's degree in a related field with 6 years of relevant work experience; or 12 years of relevant work experience may be considered as an alternative to a degree. Responsibilities involve detailed analysis and technical support for systems software products, including troubleshooting complex issues, designing, developing, integrating, conducting formal testing, deploying in operations, and providing user support.