Product & Platform Ownership** + Define and deliver a differentiated product roadmap, partnering across hardware, software, and firmware teams to bring compelling subscription solutions to market + Own the vision, roadmap, and execution of the HP app, coordinating across business units to deliver a seamless OneHP experience across customer touchpoints + Drive monetization of the HP app with curated and contextual offers, coordinated across business units **Operating Model & Execution** + Lead a global organization spanning product management, customer success, service delivery, operations, and program management + Establish clear operating rhythms, governance, and performance metrics tied to business outcomes + Drive simplification, scalability, and efficiency across development and operations, leveraging AI to accelerate innovation and execution + Deliver best-in-class consumer experiences across the end-to-end lifecycle-from awareness and onboarding through active use-to drive engagement and retention + Ensure operational excellence in service delivery through close partnership with Customer Support and Supply Chain/Logistics **Leadership & Collaboration** + Build, inspire, and develop high-performing teams, fostering a culture of accountability, innovation, and inclusion + Serve as a key member of the CPSS leadership team, influencing enterprise priorities and cross-division initiatives + Partner closely across Print, Personal Systems, HP Solutions, TIO, and Enterprise Operations to deliver integrated OneHP outcomes **Required Qualifications & Experience** + 15+ years of progressive leadership experience in consumer services, digital platforms, subscriptions, or software-enabled businesses + Proven success leading large, global teams and complex portfolios at the VP or equivalent senior leadership level + Demonstrated experience scaling subscription-based or recurring revenue models + Strong customer-centric mindset with experience delivering digital and platform-led consumer experiences + Track record of driving transformation, simplification, and growth in complex matrixed organizations The pay range for this role is **$275,000** to **$375,000** USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). **Key Responsibilities** **Strategy & Business Leadership** + Leads end-to-end strategy and execution for the global CSS strategy, aligned with CPSS and HP enterprise priorities + Drive profitable growth across subscription offerings by evolving business models and developing new solutions for both existing and new customers and seamless user experience + Lead long-term portfolio and monetization strategy to scale recurring revenue and maximize customer lifetime value + Drive next generation of AI-powered digital solutions for home printing.