Required Education: High School Diploma OR equivalent requiredRequired Qualifications/Skills/Experience: Two (2) years of previous experience in a healthcare setting required Minimum of one (1) year of phone experience, including outgoing and/or inbound calls and escalations required Knowledge of medical terminology required Typing speed of 35 WPM required Strong customer service skills and the ability to multitask Experience using 10-key touch pad required Demonstrated customer service skills and customer-focused abilities Working knowledge and/or ability to understand CPT-4 and ICD-9 coding principles Professional communication and organizational skills required Seasonal Flu Vaccination/Declination required Nov 1 – Apr 30 Flu vaccination required prior to start date for onsite workersOverview: 3-month assignment to start with a high probability of extension Schedule: 40 hours per week, 8 hours per day Parking deck available and parking permit provided Professional dress code required Potential opportunity for extension and possible FTE conversion based on business needJob Summary: The Referral Processor I performs a variety of clerical procedures to process outside medical referrals, functions as a liaison, and works independently This role focuses on delivering excellent customer service while supporting members/patients and maintaining productive working relationships The ideal candidate will actively seek information to understand member/patient circumstances, expectations, and needs while responding quickly to resolve issuesJob Responsibilities: Process outside medical referrals accurately and efficiently Function as a liaison between members/patients and healthcare teams Handle inbound and outbound calls, including escalations when needed Build rapport and maintain cooperative relationships with members/patients Understand and respond to member/patient needs in a timely manner Maintain accurate records and documentation Utilize medical terminology, CPT-4, and ICD-9 coding knowledge in daily tasks Perform clerical and administrative support duties independently Demonstrate strong multitasking and customer service skills in a fast-paced environmentIndustry: Healthcare **Only those lawfully authorized to work in the designated country associated with the position will be considered.** Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify).