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ADAPTED_NOW

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. Minimum of 2 years of mortgage origination experience (e.g., loan originator, loan processor, junior underwriter, loan officer).

HOUR

Job Title: Mortgage Origination Customer Service Representative Location: Indianapolis, IN (onsite) Compensation: $23.47/HR on W2 Security Clearance: Public Trust (HUD Central Clearance) Responsibilities<ul><li>Provide excellent customer service by answering calls and emails related to FHA guidelines and procedures from the lending industry and the public.</li><li>Use your mortgage industry knowledge to locate answers in knowledge databases and acknowledge client requests.</li><li>Follow standard operating procedures for various topics, systems, and contact channels.</li><li>Document all contacts accurately in the database.</li><li>Stay current on FHA mortgage processes and procedures.</li></ul>Requirements<ul><li>High School diploma or General Educational Development (GED) certificate</li><li>Minimum of 2 years of mortgage origination experience (e.g., loan originator, loan processor, junior underwriter, loan officer)</li><li>Minimum of 1 year of contact center or telephone customer service experience</li><li>Ability to obtain a US Security clearance (similar to a Public Trust), including a credit check and background investigation</li><li>Ability to navigate multiple computer systems and applications, utilizing search tools</li><li>Excellent time management skills and dependability</li><li>Strong written and verbal communication skills, including telephone etiquette</li><li>Keyboarding proficiency of at least 40 words per minute</li></ul>System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.#M-M2 #LI-RF1 Ref: #851-Rockville-S1

Every day, System One focuses on services and solutions that require a high degree of specialization, in-demand technical skills, and large-scale operational expertise. We are essential partners to those on the front lines of our nation’s most critical infrastructure, technology, and life sciences initiatives. 
Founded more than 40 years ago as a staffing partner to the engineering industry, today System One is a diversified organization operating in over 50 locations and putting more than 9,000 people to work in the United States, Canada, and the United Kingdom.

System One

Mortgage Customer Service Rep

Background Investigation

Call Centers

Communication Skills

Computer Systems

Customer Support/Service

Federal Housing Administration (FHA)

High School Diploma

Loan Origination

Loan Processing

Loan Underwriting

Loans

Mortgage

Outsourcing

Presentation/Verbal Skills

Radio Frequency

Security Clearance

Service Delivery

Standard Operating Procedures (SOP)

Telephone Skills

Time Management

Writing Skills

FEED

Comfortable handling human biological specimens including blood, urine, tissue samples and COVID-19 samples. · Strong hand-eye coordination in order to accurately identify specimens by touch and sight.

The Specimen Processor will be responsible for performing specimen accessioning, sample sorting and data entry in a fast-paced environment according to established standard operating procedures. <ul><li>Ability to process biological specimens for the laboratory to ensure accurate processing. </li><li>Verify patient demographic information matches the test requisition form submitted. </li><li>Data entry of patient information into the computer system for tracking purposes. </li><li>Meet key production metrics and quality measures to ensure timely and accurate results. </li><li>Unpack and route specimens to their respective staging areas. </li><li>Pack and ship specimens to proper testing facilities when required. </li><li>Properly prepare and store excess specimen samples. </li><li>Resolve and document any problem specimens (holds).</li><li>Must be able to process Hold specimens (i.e., identify missing information, patient identifiers, or errors in collections. </li><li>Handle and dispose of medical and chemical waste.</li><li>Daily will scan documents into Solaris recordkeeping system. </li><li>Adhere to strict attendance guidelines.</li><li>Comply with all HIPPA guidelines. </li><li>Comply with all company health and safety standards. </li><li>Other duties as assigned.</li><li>Must be able to stand or sit for up to 7 hours per day.</li></ul><ul><li>Must be able to work designated schedule and adhere to strict attendance guidelines.</li><li>Proficient in MS office. </li></ul> ·         Relevant experience in lab setting. ·         Previous medical or production experience. ·         Comfortable handling human biological specimens including blood, urine, tissue samples and COVID-19 samples.  ·         Must be able to pass standardized color vision test.·         Ability to lift up to 50lbs with or without assistance. ·         Strong hand-eye coordination in order to accurately identify specimens by touch and sight·         Ability to wear laboratory personal protective equipment (PPE) 6-8 hours out of the day. ·         Generally performed in office setting.

Solaris Diagnostics

Specimen Processor Monday - Friday

Biological Processes

Data Entry

HIPAA (Health Insurance Portability and Accountability Act)

Laboratory

Laboratory Equipment

Lift/Move 50 Pounds

Medical Records

Medical Waste

Microsoft Office

Order Picking/Packing

Problem Solving Skills

Quality Metrics

Safety Standards

Safety/Work Safety

Sample/Specimen Processing

Specimens/Samples

Gethired

OTHER

STARS: Allows an authorized user the ability to search customer record database, search for vehicle, driver and registration information, process any transaction that a BMV License Branch Associate would process. The Processing Specialist is responsible for utilizing DMV and audit knowledge to provide a high level of support for accounts to drive revenue and retention objectives.

Position Summary The Title and Registration Specialist utilizes IN BMV terminals as well to provide support and guidance to CVR accounts in Indiana. The Processing Specialist will be responsible for managing the Green Screen transaction process, communicating directly with clients, and administering billing procedures. The Processing Specialist is responsible for utilizing DMV and audit knowledge to provide a high level of support for accounts to drive revenue and retention objectives. Position Responsibilities & Essential functions <ul><li>Provide support and guidance to the CVR accounts</li><li>Ability to clearly and tactfully communicate to clients and CVR employees</li><li>Display a professional, positive, and ethical attitude when dealing with clients, associates, and management</li><li>Achieve Service Level Agreements timelines</li><li>Accuracy, productivity, and attention to detail focused</li><li>Audit experience with IN BMV transactions preferred</li><li>Advanced knowledge of Microsoft software including Outlook and Excel</li><li>Salesforce experience</li><li>Maintain and organized workspace and process flow</li></ul> Qualifications & Job Requirements <ul><li>Computer hardware and software proficiency is required, including Microsoft Office proficiency, Windows operating systems</li><li>Must be able to pass the Indiana state background check</li><li>Must exhibit the ability to work with little supervision, able to be productive, prioritize, and manage time</li><li>Must have excellent customer service skills with effective written communication and effective listening skills</li><li>Ability to interact with both internal and external customers, resolving issues and maintaining relationships</li><li>Effective problem-solving skills</li><li>Must be able to lift and move bundles of paperwork and other BMV related items (~15 lbs)</li></ul> STARS: Allows an authorized user the ability to search customer record database, search for vehicle, driver and registration information, process any transaction that a BMV License Branch Associate would process. The transaction types are governed by the contract so there should only be a few select transactions bring processed. It also allows the user to potentially override certain portions of a transaction. i.e. waive fees, process refunds, etc. KTA: Although the physical scanner belongs to CVR in this case, the PC it is connected to does not. In order to scan documents to the BMV through KTA, a user must have network access just like with STARS. Docuware: Docuware is the digital image storage system BMV uses tCDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans. We offer Medical, dental, and vision benefits in addition to:<ul><li style="font-weight:400">Paid Time Off (PTO)</li><li style="font-weight:400">401K Matching Program</li><li style="font-weight:400">Tuition Reimbursement</li></ul>At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.

Title and Registration Processor

Auditing

Billing

Compensation and Benefits

Computer Hardware

Computer Software

Detail Oriented

Diversity

Establish Priorities

Microsoft Excel

Microsoft Outlook

Microsoft Windows Operating System

Organizational Skills

Procedure Implementation

Process Flow

Resolve Customer Issues

Salesforce.com

Service Level Agreement (SLA)

Transaction Processing/Management

Broadbean

We provide outstanding services to major organizations in various industries, including; IT, Healthcare, Entertainment, Media, Federal and State Governments, Public Utilities, Telecom, Manufacturing and more. Knowledge Services, established in 1994 and headquartered in Indianapolis IN, is a certified woman-owned (WBE) professional services organization with over 1500 employees located in offices throughout North America.

Overview:
THIS POSITION IS LOCATED IN FRANKLIN, IN.Knowledge Services has an opportunity for individuals drawn to the social service industry with the FSSA/Division of Family Resources (DFR) as an Eligibility Specialist. This position is responsible for assisting in the processing of applications from Indiana residents who are requesting public assistance.  The DFR is responsible for determining eligibility for individuals applying and/or receiving public assistance. Programs include TANF (cash assistance), SNAP, and Medicaid. The Eligibility Specialist staff are responsible for assisting in the processing of new applications and documents for ongoing public assistance.Knowledge Services, established in 1994 and headquartered in Indianapolis IN, is a certified woman-owned (WBE) professional services organization with over 1500 employees located in offices throughout North America. Founded by Julie Bielawski, CEO, Guidesoft, Inc. DBA Knowledge Services is an industry leader in Managed Service Programs (MSP), Employer of Record / Payrolling Services, National Recruitment, and Staffing Services. We provide outstanding services to major organizations in various industries, including; IT, Healthcare, Entertainment, Media, Federal and State Governments, Public Utilities, Telecom, Manufacturing and more.  

Responsibilities:
<ul><li style="color:black">Eligibility Specialists gather data for all relevant assistance programs either face-to-face or via phone with clients</li><li style="color:black">Verify all information is gathered accurately and meets state policies</li><li style="color:black">Obtain release forms and medical records as needed</li><li style="color:black">Verify income, assets, and other financial / legal documents</li><li style="color:black">Review regulations and program requirements with clients</li><li style="color:black">Utilize automated program to determine eligibility of state assistance programs</li><li style="color:black">Data entry into state database</li><li style="color:black">Respond to all inquiries in a timely manner via phone or email</li></ul>

Qualifications:
<ul><li style="color:black">Highly organized and analytical team player</li><li style="color:black">Previous Case Manager experience is a plus</li><li style="color:black">Strong written and verbal skills</li><li style="color:black">Solid computer skills, Microsoft Office proficiency</li><li style="color:black">Basic math skills</li><li style="color:black">Case management skills</li><li style="color:black">Independent worker who is a self-starter that is reliable and dependable</li><li style="color:black">Strong customer service background with a professional demeanor</li><li style="color:black">Prefer a Bachelor or Associate degree in Counseling or Social Services, but High School Diploma or GED required</li><li style="color:black">2 years’ experience in a social service environment, state or local government is desired pertaining to employment / training programs</li><li style="color:black">Previous experience as a Case Manager, Eligibility Specialist, Eligibility Associate, Office Manager, Call Center Customer Service Specialist, or Client Specialist encouraged to apply</li></ul>The Eligibility Specialist position is an opportunity where you can make an immediate impact on your community, plus the potential for promotion. You will be provided an extensive training program to give you the skills to be successful in this role. The wage is $16.50/hr. This role offers paid time off, benefits, and a 37.5 hour work week of Monday-Friday 8:00AM-4:30PM.  If you are looking for a position that could be the start of your career, apply now for immediate consideration. Physical Requirements:<ul><li>Job frequently requires sitting, handling objects with hands.</li><li>Job occasionally requires standing, walking, reaching, talking, hearing, and lifting up to 25 pounds.</li><li>Knowledge Services is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation for any part of the application or hiring process, please contact TalentHR@knowledgeservices.com.</li></ul> Knowledge Services is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Knowledge Services does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. People with disabilities, veterans, and military families are encouraged to apply. #INDDFR

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