UNKNOWN

FEED

OTHER

Problem Resolution Responsibilities:Troubleshoot and problem resolution for specimen types, missing information, TIQ, TNP, additional sample requests, and other client issues related to area of responsibility. Specimen Processing & Test Send Out Responsibilities:Demonstrates excellent proficiency in test ordering policies, hospital processing procedures, specimen requirements for test ordering, sample.

<div><strong>Benefits Information:</strong></div><div>We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:</div><ul><li>Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours </li><li>Best-in-class well-being programs</li><li>Annual, no-cost health assessment program Blueprint for Wellness®</li><li>HealthyMINDS mental health program</li><li>Vacation and Health/Flex Time</li><li>6 Holidays plus 1 "MyDay" off</li><li>FinFit financial coaching and services</li><li>401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service</li><li>Employee stock purchase plan</li><li>Life and disability insurance, plus buy-up option</li><li>Flexible Spending Accounts</li><li>Annual incentive plans</li><li>Matching gifts program</li><li>Education assistance through MyQuest for Education</li><li>Career advancement opportunities</li><li>and so much more!<br/><br/></li></ul><div>The Hospital Specimen Associate is responsible for the preparation of patient’s specimens in a hospital location where multiple Hospital Specimen Associates work together with minimal direction. The Hospital Specimen Associate must be able to perform and follow all pre-analytical processing procedures with accuracy and in a timely manner. The roles & responsibilities below are specific to samples being performed by Quest laboratory testing.<br/><br/></div><div><strong>Responsibilities:</strong><br/><strong>Specimen Processing & Test Send Out Responsibilities:</strong></div><ul><li>Demonstrates excellent proficiency in test ordering policies, hospital processing procedures, specimen requirements for test ordering, sample. preparation, Quantum, and compliance/legal requirements. </li><li>Knowledge and competency of Hospital LIS system (client specific).</li><li>Print Quest performed testing reports.</li><li>Demonstrates ability to interpret specimen flow/tracking data utilizing all available reports and resources. </li><li>Responsible for supply ordering processes. </li><li>Performs remote accessioning (pre-accessioning), (client specific).<br/><br/></li></ul><div><strong>Problem Resolution Responsibilities:</strong></div><ul><li>Troubleshoot and problem resolution for specimen types, missing information, TIQ, TNP, additional sample requests, and other client issues related to area of responsibility. <br/><br/></li></ul><div><strong>Customer Service Responsibilities:</strong></div><ul><li>Demonstrates exceptional customer service skills as the Liaison between customer & Quest performing laboratory to provide pro-active customer support. </li><li>Responsible for managing inbound calls with a positive client interaction. </li><li>Communicates and collaborates effectively with the hospital laboratory staff, as well as the Quest Diagnostics sales team and other functions in the organization. </li><li>Communicates effectively information regarding problem-solving with specimens, test cancellations, testing requirements, billing requirements with various hospital staff. <br/><br/></li></ul><div><strong>For a full list of Quest Diagnostics careers, please visit: </strong></div><div><a href="https://careers.questdiagnostics.com/" rel="nofollow">Quest Diagnostics Careers<br/></a><br/></div><div>All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. Quest Diagnostics is an Equal Opportunity Employer: Women / Minorities / Veterans / Disabled / Sexual Orientation / Gender Identity / Citizenship.</div>

Quest Diagnostics

Specimen Processor

Analysis Skills

Billing

Blueprints

Coaching

Communication Skills

Compensation and Benefits

Cost Analysis

Customer Relations

Customer Support/Service

Disability Insurance

Financial Services

Flexible Spending Accounts

Hospital

Hospital Systems

Identify Issues

Incentive Programs

Life Insurance

Matching Gift Programs

Medical Billing

Problem Solving Skills

Psychiatry and Mental Health

Regulatory Compliance

Regulatory Requirements

Sales

Sample/Specimen Processing

Stock Purchase Plans

Telephone Skills

Test Requirements

Testing

Time Management

Betterteam

Performs various duties associated with obtaining and processing patient specimens, test orders, and results; accurately enters and updates electronic medical records such as patient demographics, billing, laboratory test orders, and specimen information. This position works independently and as a part of a team, handling multiple tasks simultaneously for timely receipt and routing of laboratory specimens (such as blood, urine, stool, tissue, and body fluid) according to established turnaround times.

HOUR

Total Rewards:
<p style="margin:0px">"Your life - our Mission"</p><p style="margin:0px">OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. <a href="https://www.osfcareers.org/benefits" rel="noopener nofollow noreferrer" target="_blank">Click here</a> to learn more about benefits and the total rewards at OSF.</p><p style="margin:0px"> </p><p style="margin:0px"><strong>Expected pay for this position is $17.66 - $19.63/hour. Actual pay will be determined by experience, skills and internal equity. This is an Hourly position.</strong></p>

Overview:
<p style="margin:0px"><strong>POSITION SUMMARY:</strong> The Central Processing Laboratory Specimen Processor performs a variety of lab duties in a high volume, fast paced, production-like environment. This position works independently and as a part of a team, handling multiple tasks simultaneously for timely receipt and routing of laboratory specimens (such as blood, urine, stool, tissue, and body fluid) according to established turnaround times. Performs sample triage, receipt, and tracking activities, to ensure timely routing of specimens to various testing departments. Accurately identifies patients, compares specimen labels and paperwork received, and accurately labels laboratory specimens. Performs various duties associated with obtaining and processing patient specimens, test orders, and results; accurately enters and updates electronic medical records such as patient demographics, billing, laboratory test orders, and specimen information. Calls critical laboratory test results and answers incoming phone calls, assisting with courier dispatch as needed. Trains new employees, and performs a variety of clerical duties.</p>

Qualifications:
<p style="margin:0px"><strong>REQUIRED QUALIFICATIONS: </strong></p><p style="margin:0px"> </p><ul><li>High School/GED</li><li>1 year in a fast paced work environment 6 months in a customer service role.</li><li>Proficiency with Microsoft Office applications and website navigation.</li><li>Good written and verbal communication skills.</li><li>Positive, professional attitude and demeanor.</li><li>​Excellent interpersonal and communication skills.</li><li>Solid computer skills, including proficiency with Microsoft software.</li><li>Strong analytical and problem solving skills, with the ability to be detail oriented.</li></ul><p style="margin:0px"> </p><p style="margin:0px"><strong>PREFERRED QUALIFICATIONS: ​</strong></p><p style="margin:0px"> </p><ul><li>1 year of experience working in a laboratory or medical/healthcare or office setting.</li><li>Knowledge of medical terminology.</li><li>Experience working with an electronic medical record system, such as Epic. High attention to detail in order to verify/match letters and numbers to prevent mislabeling.</li><li>Organized, able to prioritize and multi-task in a fast paced environment, with tight turnaround times.</li><li>Maintain composure while working under pressure; ability to perform job duties with frequent interruptions and/or distractions.</li><li>Critical thinking, problem solving skills, decisive judgment.</li></ul><p style="margin:0px"> </p><p style="margin:0px">OSF HealthCare is an Equal Opportunity Employer.</p>

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Specimen Processor Quest Diagnostics

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