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Position Overview: We are seeking a highly motivated Call Quality Analyst for a 6-month onsite contract role supporting five contact centers specializing in Homeownership Loan Servicing. This role requires integrity, attention to detail, and the ability to present call monitoring results in an accurate, unbiased, and professional manner.

Call Quality Analyst (6-Month Contract) Onsite, Richmond, VA Position Overview: We are seeking a highly motivated Call Quality Analyst for a 6-month onsite contract role supporting five contact centers specializing in Homeownership Loan Servicing. The analyst will monitor a random sampling of calls daily, performing repetitive tasks with a consistent standard of excellence. This role requires integrity, attention to detail, and the ability to present call monitoring results in an accurate, unbiased, and professional manner. Key Responsibilities:<ul><li>Monitor and evaluate a random selection of calls each day across multiple contact centers.</li><li>Provide thorough, unbiased, and accurate documentation of call quality results.</li><li>Interpret call data to identify trends, issues, and opportunities for improvement.</li><li>Ensure compliance with standard operating procedures, quality standards, and regulations.</li><li>Maintain confidentiality and integrity in all tasks and communications.</li></ul>Required Qualifications:<ul><li>Minimum 3 years of experience in single family mortgage servicing (default and/or performing loans).</li><li>Extensive knowledge of single-family ICE/Black Knight Director system.</li><li>Strong analytical skills with proven attention to detail.</li><li>Ability to perform repetitive quality assurance tasks while providing consistently high-quality results.</li><li>Excellent communication and reporting skills.</li></ul>Preferred Experience:<ul><li>Call monitoring or call quality assurance experience (highly desired, but not required).</li></ul>All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.  Powered by JazzHR

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Loan Processor - Quality Review

Analysis Skills

Call Centers

Call Monitoring

Communication Skills

Detail Oriented

Documentation

Identify Issues

Loan Processing

Loan Servicing

Loans

Maintain Compliance

Mortgage Servicing

Presentation/Verbal Skills

Quality Assurance

Quality Metrics

Regulations

Regulatory Compliance

Reporting Skills

Standard Operating Procedures (SOP)

Trend Analysis

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We provide third-party originators, mortgage brokers and financial institutions with access to government and conventional loan programs, as well as low credit score home financing and low down payment options. Main contact of communication and support between the Broker and the various departments and individuals of the company throughout the process of the loan, includes but not limited to Account Executive(s), Underwriting, Quality Control, Docs and Funding.

Come join our amazing team and work Remote !Provides processing and sales support for loan applications received from Wholesale Loan Brokers. Works with assigned Account Executives and Brokers to facilitate the management of the loan applications from submission to closing. Perform all duties in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates. The target pay range for this position is $55,000.00 to $65,000.00.What you'll do:<ul><li>Main contact of communication and support between the Broker and the various departments and individuals of the company throughout the process of the loan, includes but not limited to Account Executive(s), Underwriting, Quality Control, Docs and Funding.</li><li>Is responsible for excellent customer service.</li><li>Pulls or verifies credit reports, flood certs and review appraisals as needed.</li><li>Ensures compliance deadlines are met with regards to pre-disclosures, approval letters, cancellation and declinations.</li><li>Monitors incoming documents from Broker verifying the data collected and submitted by brokers.</li><li>Obtains necessary stipulations from brokers and clears any stipulations prior to funding as required by underwriting.</li><li>Proactively monitors pipeline to ensure timely funding of loans.</li><li>Meets with Account Executives regarding their pipelines and updates the Account Executive daily.</li><li>Communicates with the Broker at a minimum of every other day and updates all necessary parties .</li><li>Enters required data in computer system and maintains the accuracy of the data.</li><li>Informs the Broker and Account Executive about any discrepancies in the title, appraisals, credit, employment, income and other related items in the loan file.</li><li>Orders Verifications of Employment and Deposit to assist with the prefunding QC process.</li><li>Assists departmental support staff when necessary.</li></ul>What you'll need:<ul><li>Maintains highly confidential information concerning loan applicants</li><li>FHA & VA background</li><li>Full knowledge of RESPA regulations as it pertains to the GFE</li><li>Requires high level of organizational skills and ability to work on several files simultaneously</li><li>Constant contact with borrowers, brokers, agent, loan officers and internal office staff</li><li>Significant coordination of various duties required. Office machines such as computer, copiers, fax machines. Sitting for extended time periods. Hearing and vision within normal range</li><li>Ability to communicate effectively both verbally and in writing</li><li>Excellent computer skills and working knowledge of Microsoft Office products</li><li>Calyx Point, DataTrac experience preferred</li><li>Ability to organize, prioritize workload, meet deadlines and handle detailed assignments</li><li>Strong customer service skills</li><li>A combination of education and experience equivalent to an associate's degree</li><li>Two to five years of experience as a Wholesale Account Manager or mortgage Loan Processor with multiple Brokers, Account Executives, Investors and loan products.</li><li>Must demonstrate thorough knowledge of all aspects of wholesale loan production and mortgage loan processing.</li></ul>Our Company:Carrington Mortgage Services-Wholesale Lending is part of The Carrington Companies. We provide third-party originators, mortgage brokers and financial institutions with access to government and conventional loan programs, as well as low credit score home financing and low down payment options. We hope you'll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: www.carringtonwholesale.com .What We Offer:<ul><li>Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.</li><li>Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.</li><li>Customized training programs to help you advance your career.</li><li>Employee referral bonuses so you'll get paid to help Carrington and Vylla grow.</li><li>Educational Reimbursement.</li><li>Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.</li></ul>Carrington is an equal opportunity employer. It is the policy of the company that applicants be considered for positions for which they qualify without regard to race, color, religion, sex, gender identity, national origin, ancestry, age, marital status, sexual orientation, protected veterans status, physical or mental disability or any other legally protected category. Carrington will make reasonable accommodations for known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the company.

Carrington

Account Manager, II

Brokerage

Computer Skills

Computer Systems

Conventional Loans

Copying Machines

Corporate Policies

Credit Reports

Customer Support/Service

Data Entry

Data Quality

Document Management

Establish Priorities

Fax Machines

Federal Laws and Regulations

Funding

Fundraising

Government

Health Plan

Loan Funding

Loan Origination

Loan Submission

Microsoft Office

Microsoft Product Family

Mortgage

Mortgage Brokers

Mortgage Lending

Office Equipment

Quality Control

Real Estate Appraisals

Sales Management

Software Administration

State Laws and Regulations

Time Management

Training Program

Underwriting

Wholesale Industry

Work From Home

Hire Recruits

OTHER

Colonial Farm Credit (www.colonialfarmcredit.com) is a member-owned agricultural credit cooperative and provides loans for: • Farms and country homes. • Experience as a real estate paralegal and/or in consumer mortgage lending preferred, including familiarity with deeds, deeds of trust, mortgage notes, title insurance, and residential or acreage real estate transactions.

JOB DESCRIPTION Employing Unit: Colonial Farm Credit Position Title: Consumer Loan Specialist (Loan Processor) Salary: $47,000+ commensurate with experience and qualifications plus superb benefits package provided to all employees including up to 9% 401k contributions and profit-sharing program Position Summary: Colonial Farm Credit (www.colonialfarmcredit.com) is a member-owned agricultural credit cooperative and provides loans for: • Farms and country homes • Land purchase, home construction, and improvements • Buildings, machinery, livestock and equipment • Production capital for both full-time and part-time farmers • Ag-related businesses Consumer Loan Specialist We have an excellent opportunity for a Consumer Loan Specialist to join our Mechanicsville team. Reporting to the Loan Operations Supervisor, this role is responsible for supporting Consumer loan processing, closing, and servicing activities, along with a variety of administrative and customer service functions. Key Responsibilities • Perform loan and accounting functions related to: o Loan processing o Loan closings o Loan service activities (payments, disbursements, documentation) • Collaborate closely with Relationship Managers (Loan Officers) to ensure timely and accurate loan closings following approval • Prepare and review loan documentation to ensure completeness and compliance with Farm Credit procedures • Manage post-closing activities and ongoing loan servicing responsibilities • Provide professional customer service by: o Answering incoming calls o Greeting customers and visitors o Responding to routine inquiries o Directing callers and customers to appropriate resources • Communicate effectively with attorneys, settlement agents, and borrowers throughout the loan closing process Additional Information • Farm Credit loans are retained within our portfolio for the life of the loan (not sold on the secondary market), allowing for a more relationship-focused approach to servicing. What We're Looking For • Strong attention to detail and processing/organizational skills • Ability to manage multiple tasks and deadlines in a fast-paced environment • Clear and professional communication skills, both written and verbal • Customer service mindset and team-oriented approach Education, Experience, and Requirements (Qualifications for Success) • Minimum of three (3) years of experience processing consumer loans (home purchases, refinances, consumer construction, lot loans) • Intermediate proficiency in Microsoft Office Suite, including Outlook, Word, and Excel • Current Notary Public commission or ability to obtain commission upon hire • Demonstrated ability to manage multiple tasks and work independently with minimal supervision • Strong written and verbal communication skills, with the ability to interact effectively with customers and colleagues • High level of discretion and ability to maintain confidentiality • Exceptional attention to detail and accuracy • Excellent customer service, telephone, organizational, and grammar skills • Ability to successfully pass background screenings, including credit, criminal, driving, and drug tests • Working knowledge of Farm Credit operations (preferred) • High school diploma required; Associate degree in business or related field preferred • Experience as a real estate paralegal and/or in consumer mortgage lending preferred, including familiarity with deeds, deeds of trust, mortgage notes, title insurance, and residential or acreage real estate transactions Location: Mechanicsville Office, 7104 Mechanicsville Turnpike, Mechanicsville VA 23111 Supervisor: Amanda Weaver, Loan Operations Supervisor - Consumer Team Applications Accepted Through: Sunday, May 31, 2026 EOE/D/V

Colonial Farm Credit

Mechanicsville Consumer Loan Specialist

Accounting Close

Administrative Skills

Agriculture

Construction

Consumer Loans

Customer Relations

High School Diploma

Insurance

Loan Accounting

Loan Approval

Loan Closing

Loan Documents

Loan Operations

Loan Review

Microsoft Excel

Microsoft Outlook

Microsoft Word

Multitasking

Operations Management

Organizational Skills

Paralegal

Post Closing

Real Estate

Residential Construction

Residential Mortgages

Residential Real Estate

Team Player

Writing Skills

Broadbean

ADAPTED_NOW

The ideal candidate will have strong communication skills, attention to detail, a positive attitude, and the ability to stay organized while managing multiple borrower files and follow-up items. Track mortgage loans through closing and provide updates to clients regarding file status and underwriting requirements.

<h2>Overview</h2>We are looking for a highly organized, dependable, and personable individual to join a senior mortgage loan officer’s team as a Loan Officer Assistant / Customer Support & Processing Trainee. This is an entry-level, training-focused position for someone who wants to learn the mortgage business from the ground up. Mortgage experience is helpful but not required. The ideal candidate will have strong communication skills, attention to detail, a positive attitude, and the ability to stay organized while managing multiple borrower files and follow-up items. This role will support the borrower, loan officer, processor, and loan file from the beginning of the mortgage process through closing.<h2>Responsibilities</h2><ul><li>Assist the producing loan officer or manager with daily operations and client communications.</li><li>Respond to inquiries from customers, builders, and realtors during the application and processing phases.</li><li>Complete and review loan applications for accuracy and completeness.</li><li>Track mortgage loans through closing and provide updates to clients regarding file status and underwriting requirements.</li><li>Perform administrative and clerical duties to support the loan process.</li><li>Utilize internal CRM system (Total Expert) to manage client interactions and documentation.</li><li>Set up files during the prequalification stage and help identify suitable loan products for each client.</li><li>Order appraisals and title work as needed.</li><li>Submit completed loan application files for underwriting approval.</li><li>Follow up on outstanding underwriting conditions or documentation.</li><li>Deliver excellent internal and external customer service throughout the loan process.</li></ul><h2>Qualifications</h2><ul><li>Experience in mortgage lending or bank operations is preferred but not required.</li><li>Strong communication and interpersonal skills.</li><li>Excellent problem-solving abilities and computer proficiency.</li><li>A background in finance would be strongly desired.</li></ul> EEO/AA/M/F/Veteran/Disability

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Loan Processor - Quality Review ASCENDING

Account Manager, II Carrington

Mechanicsville Consumer Loan Specialist Colonial Farm Credit

Loan Officer Assistant, Customer Support & Processing Trainee C&F Mortgage

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