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This role directly supports MEMBERS1st Community Credit Union’s mission of Financially Empowering Central Iowa by ensuring members receive timely communication, clear guidance, and a smooth lending experience. Collaborate with Mortgage Loan Officers, underwriters, and closing staff to resolve questions, address issues, and ensure timely progression of loans.

<h4>PURPOSE OF POSITION</h4><p>The Mortgage Loan Processor is responsible for facilitating the efficient, accurate, and compliant processing of residential mortgage loan files from application through closing. This role directly supports MEMBERS1st Community Credit Union’s mission of Financially Empowering Central Iowa by ensuring members receive timely communication, clear guidance, and a smooth lending experience. The Mortgage Loan Processor collaborates closely with Mortgage Loan Officers, underwriting, and closing teams to deliver high-quality service in alignment with the credit union’s cooperative principles and service standards.</p><h4>ESSENTIAL DUTIES AND RESPONSIBILITIES</h4><p/><p><b>The following duties are normal for this position.  These are not to be construed as exclusive, other duties may be required and assigned.</b></p><ul><li>Review submitted mortgage applications for completeness and accuracy; request and collect outstanding documentation as needed.</li><li>Verify income, assets, liabilities, employment, credit reports, appraisals, and other required documents to ensure eligibility and compliance.</li><li>Prepare files for underwriting by organizing documentation, validating data, and ensuring file integrity.</li><li>Communicate with members to gather required information, clarify documentation needs, and provide status updates throughout the process.</li><li>Maintain professional, courteous communication that supports a positive member experience.</li><li>Collaborate with Mortgage Loan Officers, underwriters, and closing staff to resolve questions, address issues, and ensure timely progression of loans.</li><li>Ensure all disclosures, documents, and processes follow internal policies as well as federal and state mortgage regulations.</li><li>Maintain up-to-date knowledge of lending regulations, processing standards, and investor requirements.</li><li>Monitor loan pipelines daily to ensure timely processing, documentation collection, and movement through underwriting and closing.</li><li>Track appraisal orders, title work, insurance verifications, and other third-party documentation.</li><li>Assist with clearing underwriting conditions and preparing files for closing.</li><li>Support cross-departmental needs and broader credit-union initiatives when required.</li><li>Participate in training, process improvements, and departmental projects.</li><li>Strong understanding of mortgage processing workflows, documentation requirements, and regulatory guidelines.</li><li>Excellent organizational skills with the ability to manage multiple files and deadlines.</li><li>High attention to detail with strong data verification and quality-control abilities.</li><li>Effective written and verbal communication skills, with the ability to serve members in a friendly and professional manner.</li><li>Ability to work collaboratively across teams while also managing independent workloads.</li></ul><h4>QUALIFICATIONS </h4><p>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. </p><h4>EDUCATION and/or EXPERIENCE</h4><ul><li>High School Diploma or equivalent </li></ul><ul><li>Strong understanding of mortgage processing workflows, documentation requirements, and regulatory guidelines. </li><li>Excellent organizational skills with the ability to manage multiple files and deadlines. </li><li>High attention to detail with strong data verification and quality-control abilities. </li><li>Effective written and verbal communication skills, with the ability to serve members in a friendly and professional manner. </li><li>Ability to work collaboratively across teams while also managing independent workloads </li></ul><h4>LANGUAGE ABILITY</h4><ul><li>Ability to read and interpret documents such as regulatory rules, trade literature, and procedure manuals. </li><li>Ability to speak effectively before groups of members or employees of organization.</li><li>Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.</li><li>Ability to compute rate, ratio, and percentages. </li></ul><h4> COMPUTER SKILLS</h4><ul><li> To perform this job successfully, an individual should have proficiency using data processing software as well as Microsoft Office products, especially Outlook, Word, and Excel.</li></ul><h4>PHYSICAL DEMANDS</h4><ul><li>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li><li>While performing the duties of this Job, the employee is regularly required to sit, and talk or hear. The employee is frequently required to stand and walk. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision.</li></ul><h4>Benefits</h4><ul><li>401(k)</li><li>401(k) matching</li><li>Health insurance</li><li>Dental insurance</li><li>Vision insurance</li><li>Health savings account (HSA)</li><li>Paid time off</li><li>Paid sick time</li><li>Tuition reimbursement</li></ul>

MEMBERS1ST COMMUNITY CREDIT UNION

Mortgage Loan Processor

Communication Skills

Computer Skills

Credit Union

Customer Experience

Data Processing

Data Quality

Detail Oriented

Documentation

Federal Laws and Regulations

File Management

Lift/Move 30 Pounds

Loan Closing

Loan Processing

Loan Regulations

Loan Underwriting

Loans

Microsoft Excel

Microsoft Office

Microsoft Outlook

Microsoft Product Family

Microsoft Word

Mortgage

Mortgage Lending

Mortgage Regulations

Organizational Skills

Physical Demands

Presentation/Verbal Skills

Problem Solving Skills

Process Improvement

Quality Control

Real Estate Appraisals

Regulations

Regulatory Requirements

Residential Mortgages

State Laws and Regulations

Team Player

Time Management

Underwriting

Writing Skills

HiringThing

Qualifications include a high school diploma and at least 2 years of life insurance claims experience, with preferred knowledge of financial services, data processing, and project management skills. They facilitate new processes, define workflows, and integrate them into existing operations, becoming a Subject Matter Expert in policies, systems, and client procedures.

<p>The Process Specialist monitors and reviews incoming work requests for accuracy and completeness, collaborating with clients to clarify ambiguous items. They facilitate new processes, define workflows, and integrate them into existing operations, becoming a Subject Matter Expert in policies, systems, and client procedures. Responsibilities include validating life insurance claims, processing high-volume transactions, resolving discrepancies, and ensuring compliance with regulations. They track productivity metrics, support system testing and onboarding, and provide backup coverage during peak times. Qualifications include a high school diploma and at least 2 years of life insurance claims experience, with preferred knowledge of financial services, data processing, and project management skills. This hybrid role is based in Atlanta, GA or Des Moines, IA.</p>

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<h1>Infosys is a global leader in next-generation digital services and consulting. We enable clients in 45 countries to navigate their digital transformation.</h1>
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<p>With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.</p>
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Infosys

Process Specialist (Claims Processor)

Claims Processing

Financial Services

High School Diploma

Insurance Claims

Life Insurance

Maintain Compliance

Metrics

Onboarding

Project/Program Management

Regulatory Compliance

System Test

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Mortgage Loan Processor MEMBERS1ST COMMUNITY CREDIT UNION

Process Specialist (Claims Processor) Infosys

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