4+ years of product management, platform management, or technical operations experience — ideally with a booking, POS, CRM, or practice management platform (Zenoti, Mindbody, Boulevard, Vagaro, Athena, or similar)• Experience working across multiple SaaS platforms and integrations — comfort owning product decisions in an environment where systems must talk to each other cleanly• Proven track record translating operational and client experience needs into product requirements and measurable results• Comfort living in the details: configuration settings, API integrations, data flows, reporting logic• Strong written and verbal communication — you can brief an executive, write a crisp requirements doc, and train a front desk team all in the same day• Experience partnering with external vendors and internal technical teams. Bonus Points For• Direct Zenoti experience (configuration, reporting, or API integrations)• Familiarity with NetSuite, Bubblehouse, Klaviyo, or Birdeye• Familiarity with Power BI, BigQuery, or similar BI and data warehouse tools• Background in medical aesthetics, wellness, or premium consumer services• Experience supporting membership or subscription business models• Multi-location retail, hospitality, healthcare, or wellness experience strongly preferred• A client-first instinct.