Lead Generation** + Holds self-accountable for prospecting a minimum of 1-2 hours each day + Obtains referrals from families served by the location + Networks and builds community and civic relationships + Explains and presents presentations to families served and referred families + Maintains and tracks activity l **Build Relationships with Families** • Responds to client inquiries in a timely, respectful, sensitive and professional manner • Connects with families through listening, honest communication and genuine concern • Develops an understanding of each family’s unique needs and offers solutions that provide value to them • Stays in touch with families to ensure satisfaction • Prepares for all appointments and performs all procedures with professionalism and attention to detail • Follows through on all customer problems and requests • Builds trust-based relationships to earn the right to ask for referrals • Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning **Teamwork** • Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future • Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service • Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales • Shares family concerns with rest of the SCI team **MINIMUM REQUIREMENTS** **Education** · High school diploma or equivalent · 1-2 years of college or an equivalent of education and experience **Experience** • High school equivalency and 1-2 years of college or an equivalent of education and experience • 1-2 years of customer service or sales industry experience preferred **Licenses** · Current state/province issued driver’s license with an acceptable driving record · Insurance license if required by state/province law and as prescribed by each state board **Knowledge, Skills and Abilities** + Must be able to pass the Company’s internal presentation certification within thirty days of hire + Ability to work a number of evenings and or weekends every month + Ability to drive frequently + Ability to obtain and maintain an insurance license if required by state/province + Flexible hours but, at times must have the ability to work up to 12 hours in a day + Ability to treat others with empathy and respect + Knowledge of computers and some software + Customer service skills **Compensation:** *$18.47/hr As part of your pre-employment background check, your criminal conviction history will be verified given that this role requires the following material job duties: Working with or around client families, colleagues, and working with confidential information.