10+ years of digital product design experience, including leading design for a product, workstream, or portfolio, with a track record of shipping high-quality, production-ready work across product types (e.g., responsive web, apps, portals, workflow tools). Turn ambiguous, cross-cutting problems into clear user flows and high-Client prototypes for core NYL360 workflows (e.g., navigation, dashboards, servicing tasks, forms, document and data review, and key decision points).