Responsibilities Include: Leadership & Team Management Lead, coach, and mentor underwriting staff to ensure consistent high performance and engagement Conduct regular performance evaluations, monthly one-on-one meetings, and ongoing coaching Support employee development through training, cross-training, and individualized development plans Make final risk determinations on group and renewal business as needed Operational Excellence Oversee underwriting activities for new business, renewals, rescission reviews, and policy issuance Establish and maintain working relationships with sales and external stakeholders in order to support the dynamic relationship between sales, GAs, agents, and program managers Approve claim referrals prior to submission to carriers Process & Quality Improvement Analyze workflows to identify process improvements and operational efficiencies Review underwriting reports, renewal activity, and medical cost data to support sound decision-making and underwriting performance Requirements: High School Diploma or equivalent required. The Manager plays a critical role in determining risk tolerance and appropriate rates for small groups as well as driving operational excellence through effective workflow management, staff development, quality assurance, and continuous process improvement.