For example, you will drive grooming sessions, capture requirements and acceptance criteria, aid the prioritization and sizing of work, prepare and perform user acceptance testing, assist field training, craft customer / field / stakeholder communications, perform demos, support launch and triage during warranty. • Maintaining operations to meet SLAs through payments batch, deployments, maintenance and vendor releases, platform releases, incident management and troubleshooting, license management, cost management, vendor management, etc.