Serve as the primary ticket operations point of contact for promoters and 3rd-party event representatives, leading the creation and build of ticketed events for concerts and other major events, as well as Dallas Cowboys events as neededCoordinate directly with promoters, artist management, and touring representatives on presale codes, fan club/VIP offers, and on-sale strategy for concerts and other major 3rd-party eventsBuild and configure complex pricing and inventory structures (general admission, reserved, VIP/platinum packages, etc.) for concerts and other large-scale 3rd-party eventsPartner with promoters on post-event settlement, reconciling ticket counts, comps, and revenue for each 3rd-party eventDirect collaboration with the sales team and ticket partner on online schedule release/on-sale of primary inventory, and set monetary parameters for all sold inventory through the ticket partner's resale platformPartner with the sales team and stadium event operations leadership to plan and execute event day needs, serving as the primary point of escalation for complex ticketing issuesCreate sales inventory categories, financial audits, and customer data reports for the sales team and executive leadershipOversee coordination with the access management partner and stadium event operations to set up and test ticket scanning for Dallas Cowboys and 3rd party eventsServe as lead Supervisor for Dallas Cowboys home games and 3rd-party events, overseeing and mentoring Event Specialists, and as primary Trainer for ticket operations staff, including Ticket Resolution/Customer Service duties as requiredTroubleshoot and lead periodic testing of the ticket partner's products to ensure event day reliability. The Senior Event Specialist, Ticket Operations leads ticket build and promoter relations for concerts and other major 3rd-party events at AT&T Stadium and/or Ford Center, partnering directly with promoters, artist management, and touring representatives from event build through settlement.