Charlotte, NC30+ days ago
Familiar with ITIL, Incident/Problem/Event Management, Release/Deployment, Operational Readiness Minimum 3 - 5 years of experience leading incident triage in a large IT operations production support environment Prior Technical Generalist / Major Incident Management experience Excellent analytical and problem-solving skills Strong experience and interest in Operational support Monitoring, Alert resolution, Incident resolution, Root Cause Analysis Working knowledge of Splunk, AppDynamics, Thousand Eyes, Grafana, Autosys, Puppet, Service Now Ability to automate simple tasks using Python, Shell scripts Experience in .net technologies, Windows, Linux, Oracle, Autosys, Mulesoft, Open shift a plus Must work well under pressure Ability to manage multiple priorities Candidate must have excellent written and verbal communications skills. Prior Technical Generalist / Major Incident Manager experience Ability to work effectively as a member of a team and independently 3+ years' experience working in complex, global, enterprise scale environments 3+ years' experience with application/network, or relevant customer service skills 3+ years' experience with Microsoft Office Suite