JobotNewPrincipal Product Support Engineer - Secret Clearance JobotPrincipal Product Support Engineer - Secret ClearanceHouston, TX$160,000–$180,000 / yearWith a global customer base including all sectors, from Fortune 500 to up-and-coming startups, we over diverse product lines including, but not limited to, Cloud Services, Artificial Intelligence, Storage, Networking, Supercomputing, and Digital Transformation offerings. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
WayfairNewProduct Specialist WayfairProduct SpecialistHouston, TX$20–$23Perigold, the destination for luxury home, is opening its first physical retail stores, first-of-their-kind luxury retail destinations of 20-30K square feet, with the best products in all styles and from across our catalog including furniture, decor, housewares, and home improvement categories. We are looking for motivated individuals to join our sales team who are passionate about luxury and/or design, relentlessly focused on boosting sales, building personalized connections, and creating an environment that invites and inspires our guests.
MicrosoftNewSenior Product Design Specialist MicrosoftSenior Product Design SpecialistHouston, TX$119,800–$234,700 / yearMasters Degree in Industrial Design, Product Design, Human Computer Interaction, User Experience, Interaction Design, or related field AND 4+ years experience working in product or service design OR Bachelors Degree in Industrial Design, Product Design, Human Computer Interaction, User Experience, Interaction Design, or related field AND 5+ years experience working in product or service design OR equivalent experience (e.g., demonstrated experience working in product or service design or using design thinking to solve problems). Masters Degree in Industrial Design, Product Design, Human Computer Interaction, User Experience, Interaction Design, or related field AND 6+ years experience working in product or service design OR Bachelors Degree in Industrial Design, Product Design, Human Computer Interaction, User Experience, Interaction Design, or related field AND 8+ years experience working in product or service design OR equivalent experience (e.g., demonstrated experience working in product or service design or using design thinking to solve problems).
AxelonNew(IT PSP) IT Product Specialist II Axelon(IT PSP) IT Product Specialist IIHouston, CARemote$75–$95 / hourServe as the authoritative lead for telecom/IP network planning, design integrity, and OSS data governance within the Telecom Network Portal (TNP). Ensure that all network elements—connections, circuits, devices, and locations—are reliably modeled and aligned across integrated systems.
PAR TechnologyNewSenior Product Manager - Remote PAR TechnologySenior Product Manager - RemoteHouston, TXRemoteIn this role, you will collaborate closely with cross-functional teams—including engineering, design, marketing, and sales—to drive the development and delivery of cutting-edge drive-thru solutions that enhance guest experiences and optimize operational efficiency for our customers. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings.
HighLevelNewStaff Product Manager - Creators HighLevelStaff Product Manager - CreatorsHouston, TX$175,000–$244,500 / yearOwn Metrics & Business Impact Own and report on clear success metrics, including learner activation rate, course completion rate, time-to-first-value, 7/30/90-day retention cohorts, and revenue per learner, using data to continuously refine product strategy. UX-Obsessed for Learning – You bring a strong UI/UX sensibility focused on learner journeys, content discovery, progress tracking, and habit formation, with a track record of delivering intuitive and delightful learning experiences.
CircleNewPrincipal Product Manager - Remote CirclePrincipal Product Manager - RemoteHouston, TXRemote$200,000–$260,000 / yearYou will act as a cross-functional leader, partnering with compliance, risk, legal, engineering, and business stakeholders to align priorities and deliver solutions that balance regulatory rigor with customer experience. Circle is a financial technology company at the epicenter of the emerging internet of money, where value can finally travel like other digital data — globally, nearly instantly and less expensively than legacy settlement systems.
CriblNewSenior Product Manager, Pipeline Generation Systems - Remote CriblSenior Product Manager, Pipeline Generation Systems - RemoteHouston, TXRemote$105,000–$160,000 / yearCross-Functional Stakeholder Partnership: Build strong relationships across Marketing, Sales Development, Revenue, Marketing and Revenue Operations teams, and technical teams, serving as a facilitator and product leader who can align stakeholders, clarify decisions, and move ambiguous initiatives toward measurable business outcomes. Your key responsibilities will include: AI Innovation Strategy for Pipeline Generation: Define and execute a compelling product vision and roadmap centered on how AI can materially increase pipeline, improve seller focus, and make GTM execution more intelligent across lead capture, prioritization, routing, attribution, and account-based motions.
HighLevelNewDirector, Strategic Finance (Product & Engineering) - Remote HighLevelDirector, Strategic Finance (Product & Engineering) - RemoteHouston, TXRemote$189,000–$277,500 / yearYou will partner directly with senior leaders across the business to help inform resource allocation, define operational and financial KPIs, own key inputs to revenue / margin modeling and most importantly, proactively identify opportunities to drive growth or improve profitability. Business Case Development: Build robust operational + financial models for major projects, including ROI, LTV/CAC and payback analysis, to help teams quantify trade-offs between driving growth + profitability / articulate compelling financial narratives.
Faith TechnologiesNewField Service Representative Faith TechnologiesField Service RepresentativeHouston, TXConstructs and tests circuits and equipment utilizing various tools and machines such as computers, workstations, circuit diagrams and test instruments/equipment. The Field Service Representative - Power Distribution is accountable for installation, inspection and testing, troubleshooting, and adjustment, repair or replacement of customer equipment.
System OneNewProcurement Specialist System OneProcurement SpecialistHouston, TX$32–$38 / hourFocus on the contract life-cycle management and administration, and the overall supplier management and relationship building; Has the primary responsibility in the establishment of core contract management processes and contract content in order to monitor and manage contract compliance; Participate in procurement project management teams to support contract compliance; Identify issues, propose solutions, provide negotiation support and resolve contractual issues; Advise in Master Agreement Program Contract Development; Participation in Deal Development and support in estimating efforts including issuing Request for Information (RFIs). Our corporate campus includes an on-site café with various daily breakfast, lunch and snack-time selections, a sizeable fitness center equipped with various state of the artwork out equipment & weights, outdoor walking/jogging-path, herb garden, basketball half-court, sand-volleyball court, soccer field, as well as a clinic with a certified nurse practitioner.
Murray ResourcesProduct Support Specialist Murray ResourcesProduct Support SpecialistHouston, TX$25–$26 / hourReporting directly to the Product Support Supervisor/Manager, the new hire will ensure timely issue resolution by researching product concerns, coordinating with internal teams, and utilizing available resources while maintaining accurate documentation and delivering a high level of customer support. Responsibilities: Confer with customers by phone or email to obtain information about products or shipping issues, documents, and enter details of complaint or issue and resolution in CX CRM and RMA database.
Murray ResourcesProduct Support Supervisor Murray ResourcesProduct Support SupervisorHouston, TXEnsure timely, accurate, and effective responses to technical inquiries via phone and email, including escalated issues and interdepartmental follow-ups. High school diploma or equivalent required; Bachelors degree in Business Administration, Communications, Management, or a related field preferred.
Dresser LLCProduct Training & Field Support Specialist Dresser LLCProduct Training & Field Support SpecialistPasadena, TXThis role explains product functionality, supports installation and maintenance activities, troubleshoots issues, performs product testing, and contributes to the creation and improvement of technical documentation. Role Summary/Purpose: The Product Training & Field Support Specialist delivers technical expertise, product training, and field support to customers, partners, and internal teams.
ASCO EquipmentProduct Support Sales Representative (PSSR) ASCO EquipmentProduct Support Sales Representative (PSSR)Houston, TXProduct Support Sales Representative will be responsible for building relationships with clients through calling on current ASCO customers and developing new ones through sales calls to customer offices, shops and jobsite locations within your assigned territory. The Product Support Sales Representative will be responsible for obtaining and building relationships with customers through the selling of Preventative Maintenance packages & Shop and Field Service repairs.
SanminaTechnical Support Specialist - (106938) SanminaTechnical Support Specialist - (106938)Houston, TXRecognized as a technology leader, Sanmina Corporation provides end-to-end manufacturing solutions, delivering superior quality and support to Original Equipment Manufacturers (OEMs) primarily in the communications networks, defense and aerospace, industrial and semiconductor systems, medical, multimedia, computing and storage, automotive and clean technology sectors. Maintaining and supporting the Desktop environment, Installing, configuring and troubleshooting desktop and laptop systems, printers, workstations, peripheral equipment and network issues in a heterogeneous, fast-paced manufacturing environment.
Applied Optoelectronics, Inc.Product Management Engineer (Bilingual - Mandarin) Applied Optoelectronics, Inc.Product Management Engineer (Bilingual - Mandarin)Sugar Land, TXThis role will be responsible for data center products and projects management works, collaborating with Sales and RMA teams to engage customers, provide technical support, and address product-related issues. The ideal candidate will have strong technical expertise, customer-facing experience, and excellent communication skills to enhance AOI’s engagement in the data center and transceiver markets.
MaximusJira and Jama Product Delivery Specialist MaximusJira and Jama Product Delivery SpecialistHouston, TXRemoteFull timeMaximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com.
NoGigiddyRemote Technical Support Specialist - Entry Level, No Degree Required NoGigiddyRemote Technical Support Specialist - Entry Level, No Degree RequiredHouston, TXRemote$31,200–$37,440In this entry-level role, you will be the first point of contact for our users, providing expert technical assistance and ensuring a seamless experience for all. NoGigiddy is seeking enthusiastic and dedicated individuals to join our team as Technical Support Specialists.
Rexel FranceNewSenior Product Specialist - Remote Rexel FranceSenior Product Specialist - RemoteHouston, TXRemoteRexel USA operates its electrical distribution business in the United States through eight Regions that go to market under various banner and trade names, including Rexel, Rexel Automation, Gexpro, Mayer, Talley and Platt Electric Supply. In addition to an online store, Rexel USA has a distribution network of over 460 warehouse storefront locations throughout the U.S.Job DescriptionWe are looking for a Senior Product Specialist to join our Rexel USA team Remote!
TRAXGEONewSUPERVISION SUPPORT SPECIALIST TRAXGEOSUPERVISION SUPPORT SPECIALISTHouston, TXPerform light mechanical and electrical troubleshooting on products, devices, and related componentsMaintain data accuracy across monitoring platformsInstall, configure and maintain GPS monitoring equipment in the fieldQualifications:Must have excellent communication and inter-personal skills to interact with various groups of individuals; Program Participants, Participants Families, Court Officials and Law Enforcement. Responsibilities:Conduct routine client check-ins to support engagement, ensure program adherence and address compliance related mattersMonitor GPS tracking data and electronic monitoring systems to verify participant location and activity in real time.
Skechers USA IncPart Time Product Specialist - Four Corners Shopping Center Skechers USA IncPart Time Product Specialist - Four Corners Shopping CenterTomball, TXServing over 180 countries and territories, Skechers connects customers to products through department and specialty stores, e-commerce and digital stores, and through our more than 5,200 company-and third-party-owned retail locations. Potential for growth within Skechers global brand WHAT YOU WILL DO: Customer Service: Engage with customers to provide personalized advice on Skechers products, making sure each customer walks away with the perfect choice.
Messer LLCProduct Development Manager Messer LLCProduct Development ManagerHouston, TX$118,000–$157,000 / yearThis key position will lead multi-functional teams to develop new products that fuel Messers growth, understanding macro-market trends and internal focus areas to develop and lead the execution of a thorough strategy that positions Messer for continued success in key markets. • Attend bi-monthly proposal review meetings with appropriate Production, Reliability, Tonnage, Electronics, and other Messer resources to ensure workload forecasts, actual work progress, and proposal commitments have the proper visibility and are aligned with available supporting resources.
INSPYR SolutionsIT Support Specialist INSPYR SolutionsIT Support SpecialistThe Woodlands, TXInformation collected and processed through your application with INSPYR Solutions (including any job applications you choose to submit) is subject to INSPYR Solutions’ Privacy Policy and INSPYR Solutions’ AI and Automated Employment Decision Tool Policy: https://www.inspyrsolutions.com/policies/. The IT Support Specialist will be responsible for providing technical support to our client's end users, as well as supporting other IT groups (Business Process, Applications Development, Infrastructure, and Applications Support).
Westlake CorpProduct Stewardship Specialist II - Food Contact Westlake CorpProduct Stewardship Specialist II - Food ContactHouston, TXSuch regulations include product hazard communication requirements, chemical and product inventory control regulations (i.e., TSCA, DSL, REACH, etc.), and product-related requirements (import/export permits, etc.) applicable at the global, regional, national, and local levels. US - Houston TX. SUMMARY Works with others to lead and implement product regulatory compliance and materials management programs to assure that products are developed, sold, distributed, transported, used, and disposed of in compliance with product compliance regulations.
Microchip TechnologyNewTechnical Staff Engineer - Product Marketing Microchip TechnologyTechnical Staff Engineer - Product MarketingHouston, TX$91,000–$232,000 / yearThe successful candidate will bring a mix of strategic account management and technical aptitude in working jointly with Microchip's sales and architecture team on supporting existing client engagements, understanding future client needs and technical direction while presenting a compelling product value proposition on existing products that is tailored to the needs of the client. This exciting and impactful role requires the candidate to work collaboratively with sales and product management teams to develop and execute an account-based strategy at Microchip's China OEM, ODM, and Data Center customers.
Halliburton CoEarth Modeling Product Specialist - Landmark Halliburton CoEarth Modeling Product Specialist - LandmarkHouston, TXJob Details Requisition Number: 205272 Experience Level: Experienced Hire Job Family: Engineering/Science/Technology Product Service Line: Landmark Software & Services Full Time / Part Time: Full Time Additional Locations for this position: Compensation Information Compensation is competitive and commensurate with experience. In this role, the Product Analyst will work with the Domain Owner, Product Owner, and external stakeholders to help define & manage the earth modeling solution strategy, roadmap, and commercialization model.
Benteler International AGCustomer Technical Support/Claims Specialist Benteler International AGCustomer Technical Support/Claims SpecialistHouston, TXSupport sales operations, quality and procurement stakeholders in various activities; including but not limited to on-site quality inspections, claims, qualification of external suppliers, non-conformance/ corrective action demands. From promoting individual talents to international career prospects, or from generous opportunities for designing your career to personal development opportunities-at BENTELER, we always have answers to your questions about the future, based entirely on your personal needs.
INOVUESProduct Specialist – Window Fabricator / Installer INOVUESProduct Specialist – Window Fabricator / InstallerHouston, TX$40,000–$55,000This hybrid role combines shop fabrication (~80%) and field installation (~20%), offering variety, skill development, and direct involvement in bringing our cutting-edge energy retrofit systems to life. You'll work closely with senior product specialists, engineers, and operations staff to support all phases of fabrication, assembly, installation, and quality control.
Datum Software, IncNewUS_East | Product / System & PLM Engineer_L3 Datum Software, IncUS_East | Product / System & PLM Engineer_L3Houston, TXThe ideal candidate will be responsible for designing, developing, and verifying test methods and protocols on a Linux-based platform to ensure the quality and reliability of software applications. This position requires an engineer with strong expertise in system verification and a deep understanding of the product development life cycle, particularly for electro-mechanical medical devices.
The Friedkin GroupIT Product Owner II The Friedkin GroupIT Product Owner IIHouston, TexasThe Vehicle Processing and Delivery Applications IT Product Owner is a hands-on role responsible for the development and lifecycle management of IT applications that support vehicle processing, manufacturing, and delivery operations at the Vehicle Processing Center (VPC). As a IT Product Owner II you will: Develop subject matter expertise in applications supporting VPC operations, including vehicle staging, inspection, quality control, accessory installation, production scheduling, and delivery coordination.
Pneumatic and Hydraulic Co.Sr. Product Engineer, Fluid Power and Pressure Control Systems Pneumatic and Hydraulic Co.Sr. Product Engineer, Fluid Power and Pressure Control SystemsKaty, TX$115,000–$145,000 / yearThe ideal candidate applies strong engineering judgment to translate customer requirements into manufacturable, compliant, and reliable system designs while supporting production, testing, and continuous improvement efforts. If you are a technically driven engineer ready to lead complex pressure system designs and make a direct impact on product performance and reliability, we encourage you to apply.
Ascot Group LtdProduct Engineer Ascot Group LtdProduct EngineerHOUSTON, TX$100,000–$110,000 / yearResponsibilities: • Provide application support for product and program implementation and maintenance • Support launch of new Lines of Business leveraging policy admin platforms such as MGA Systems, Federato, Guidewire, etc., using configurations for rate, form and rules • Interact with vendors and other development teams to coordinate custom development, report building and general application support for policy & claim operations • Interact with underwriting teams to understand their products and system requirements to manage those products • Define, document and maintain business process workflows with respect to system interaction • Debug issues identified by business users in Live or Test environments by debugging root cause and defining solution plans • Liaise with Operations, Legal, Data and other teams to coordinate efforts and ensure smooth product launches • Utilize best practices and stay up to date on technology and industry trends. Requirements: • A minimum of 3 years of experience in configuring and supporting IMS or similar systems for underwriting services and transactions is required • Bachelor's degree • P&C / Specialty Insurance industry experience a plus • Agile experience required • Visio and workflow design skills is a plus • Strong communication skills - verbal, written and presentation.
Markel Group IncProduct Development Specialist Markel Group IncProduct Development SpecialistHouston, TXThis includes: Race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law. Develop insurance policy forms for new and revised coverages that clearly convey underwriting intent, demonstrate market competitiveness, and incorporate supportable language for the successful resolution of claims.
NOV IncProduct Engineer I NOV IncProduct Engineer IHouston, TXBachelor's Degree in Mechanical Engineering from an accredited college or university 0 to 3 years of experience related to oilfield and / or piping & pipelines Familiarity with nonmetallic/composite product design is preferred Possess technical aptitude and ability to understand engineering, design and product performance issues Ability to solve practical problems Adequate verbal, written and analytical skills with a professional and helpful demeanor Computer literacy using Microsoft Office Suite, Mathcad, Autodesk Inventor/Solid Works or similar modelling software. Visit job sites to resolve technical issues with design, installation and field failures and to develop a working relationship with customers' key technical staff.
Schneider Electric USA, IncGOS Support Engineer Schneider Electric USA, IncGOS Support EngineerHouston, TXFull timeOur Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. We are looking for highly motivated employees to join our North America Grid Operation Systems (GOS) Technical Support team for the position of GOS Technical Support Engineer.
Sterling Engineering, Inc.Product Development Manager Sterling Engineering, Inc.Product Development ManagerHouston, TX$150,000–$200,000 / yearThis is a high-impact leadership role where you’ll drive innovation, lead engineering teams, and shape the future of cutting-edge technologies used across major industrial applications. Key Responsibilities:Build, lead, and develop a high-performing engineering team focused on developing new VFDs, power electronics and control technologies.
OptiSigns Inc.Product Marketing Content Specialist OptiSigns Inc.Product Marketing Content SpecialistHouston, TX$50,000–$60,000In this role, you will combine your strong writing skills with strategic marketing insights to create compelling content that showcases our digital signage solutions across multiple platforms. Content Creation: Write and produce various marketing materials, including web pages, ad copy, blog articles, social media posts, white papers, and tradeshow collateral.
GAS Global ServicesIT Desktop Support Technician GAS Global ServicesIT Desktop Support TechnicianManvel, TX
Comfort Systems USANewIT Support Specialist Comfort Systems USAIT Support SpecialistHouston, TXMinimum Requirements: Strong experience supporting desktop, laptop, and tablet hardware, including repairs, imaging, software installation, system reinstallation, and peripheral devices . This role involves direct, hands-on support for end users and close collaboration with IT staff and vendors to resolve technical issues.
Keller North America, Inc.IT Onsite Support Specialist Keller North America, Inc.IT Onsite Support SpecialistHouston, Texas$54,000–$57,500 / yearMaintain a high degree of customer service for all support queries and adhere to all service management principles and set SLA’s; Always providing excellent customer service. This role will travel as needed to other offices within the assigned region to provide support and training while serving as the hands-on technical point of contact for Group IT.
Foxconn Industrial Internet - FIIProduct Engineer (G-Project) Foxconn Industrial Internet - FIIProduct Engineer (G-Project)Houston, TXFull timeThis role is responsible for managing the full product lifecycle from RFQ to end-of-life while ensuring successful manufacturing execution, product quality, and customer satisfaction. The Product Engineer acts as the key technical interface between customers and the Product & Process Engineering (PCE) team.
Endress+Hauser AGProduct Business Manager - Flow Endress+Hauser AGProduct Business Manager - FlowHouston, TXWorking closely with Marketing, Sales, and engineering teams, as well as sales channels and customers, this role will ensure seamless project execution, provide product training, and support new product launches, further solidifying Endress+Hauser''s position as a leader in energy management systems and instrumentation solutions. The individual will act as a key technical liaison, facilitating customer transitions from competitive products, supporting mid-level engineering initiatives, and promoting Endress+Hauser's advanced solutions.
Deloitte Touche Tohmatsu LtdSolution Architect: ServiceNow HR Service Delivery - Product Engineering Deloitte Touche Tohmatsu LtdSolution Architect: ServiceNow HR Service Delivery - Product EngineeringHouston, TX$113,100–$232,300 / yearActively engage with engineers to ensure architecture is understood and can be implemented, working with them closely during sprints, helping resolve any technical issues through to production operations: reviewing implementations, actively driving technology debt reduction, and helping drive engineering quality. ServiceNow HRSD Solution Architect - CL5 Role Overview: As a ServiceNow HRSD Solution Architect, you will play a critical role in implementing and optimizing Human Resource Service Delivery (HRSD) solutions, with a particular focus on the HR workflows, case management, and employee service centers.
ASCENDINGAI Product Manager (BESS) ASCENDINGAI Product Manager (BESS)Houston, TXRemoteFull timeThis is a system-level product focused role—we need someone who can speak fluently about both power electronics, BESS systems and controls, ideally have experience with UPS systems in mission critical applications or data centers, conduct market assessment and analysis and interface with the customer, product team core product managers, as well as the project, commissioning and service engineering teams. We're looking for an AI UPS Product Manager with project- and/or product-based engineering experience to co-lead the AI UPS electrical and controls hardware product design, documentation generation, lead system-level product technical compliance and support the development activities related to this product.
Crane Worldwide Logistics LLCTechnical Product Manager Crane Worldwide Logistics LLCTechnical Product ManagerHouston, TXPart timeDesirable: Prior experience building applications as an engineer or product manager; familiarity with freight forwarding and international logistics; Cargo Wise or similar freight Transportation Management Systems (TMS)/Warehouse Management Systems (WMS); EDI or API-based carrier integrations; change management experience for large operational teams. Cross-Functional Leadership & Technical Acumen: Demonstrated ability to lead cross-functionally across engineering, AI, data science, and business operations teams.
TMEIC Corporation AmericasProduct Development Lab Manager (EM25161) TMEIC Corporation AmericasProduct Development Lab Manager (EM25161)Houston, TXProvide technical consulting, coaching, and training to group company engineering and commissioning team members to transfer knowledge of Company process and product solutions and ensure successful project execution, as assigned . Establish and manage a test facility to validate and certify power electronics products to meet Mid-Range Plan (MRP) commitments within defined capital and human resources limits.
Tait North AmericaCustomer Support Technician Tait North AmericaCustomer Support TechnicianHouston, TXFamiliar with the concepts and exercise of ITIL Service Management principles, the Customer Support Engineer will employ and engage in the established processes and be a contributor to the Continuous Service Improvement activities. Follow the Incident Management process and maintain responsibility for incident resolution, whilst ensuring appropriate level of interaction with Technical Support from the Level 3 Support team.
AspenTech CorpAdvisory or Technical Support Engineer (Knowledge of Petroleum Supply Chain) AspenTech CorpAdvisory or Technical Support Engineer (Knowledge of Petroleum Supply Chain)Houston, TXYour Impact Provide loyalty-inspiring customer service that drives user engagement and sustains product usage Troubleshoot & resolve complex technical and/or engineering related problems reported by customers using AspenTech's proprietary softwares and track work in a CRM system Responsible for the escalation of customer issues and driving the resolution cross-functionally within AspenTech Deliver high-quality intermediate/advanced level training classes, based on the relevant principles of engineering and industrial processes, to AspenTech customers Develop and/or maintain customer focused training materials for new releases and new applications in the industry Conduct pre-sales consultations, based on relevant engineering principles and industrial processes, to identify prospects' business problems and articulate AspenTech's products as the solution Uncover and analyse client/prospect needs to support growth in usage, through a variety of pre-sales activities Develop strong relationships with customers, building an understanding of their business needs and challenges Collaboration with other AspenTech functions to maintain and develop business opportunities Function as a subject matter expert in AspenTech's pre-release software testing program to drive improved product quality Coach fellow team members to enhance their technical skills to help boost their overall contribution Other tasks may include: Conduct health checks on assigned accounts Deliver onsite support and consultancy Deploy AspenTech solutions in customer business environments Execute various departmental improvement projects as needed Author technical white papers for publication to AspenTech's web knowledgebase. Work experience in such an environment is beneficial Previous experience with AspenTech Supply chain softwares such as Aspen PIMS, Aspen Petroleum Scheduler, Plant Scheduler, Multi Blend Optimization, Unified PIMS/Scheduling or similar advanced tools from another vendor is a plus Ability to present complex information in a clear and concise manner utilizing strong written and verbal communication skills Ability to identify and drive growth opportunities that create value for customers with a strong customer first mindset Ability to manage multiple responsibilities and competing priorities Ability to travel.
The Friedkin GroupIT Product Owner I The Friedkin GroupIT Product Owner IHouston, TexasBachelor's Degree in Computer Science, Information Systems, Business, or a related field (or equivalent work experience) in Computer Science, Information Systems, Business, or a related field (or equivalent work experience). Responsibilities include gathering business requirements, supporting backlog management, and collaborating with technical teams to deliver software solutions aligned with business needs.