The Technology Support Specialist II provides specialized technical support for TitanCard/TitanTender, GoPrint and campus printing, Digital Print Services (DPS), the Student Genius Center (SGC), Center for Equitable Digital Access (CEDA), computer labs, device deployment programs, and related services. The position serves as an escalation resource for front-line support, applies professional judgment to determine probable causes and appropriate solutions, and coordinates resolution with system, network, application, database, security, vendor, and other specialized technical teams when issues extend beyond the local support environment.