Required Qualifications: Associate's degree in related field; Certifications in relevant technologies (A+, Apple, Crestron, AV technologies); Demonstrated experience in both desktop support and classroom technology systems; Experience in using remote support tools, managing incident tickets, and providing customer service in a technical environment; Experience in troubleshooting, installing, and maintaining both desktop systems and AV equipment; Experience working in a team environment to complete complex assignments with tight deadlines; Extensive experience interacting with both co-workers and customers, resulting in high quality customer support service; Strong technical knowledge of both desktop computing and AV systems, including Windows, Mac OS, Microsoft Office, and Crestron or similar AV platforms; Familiarity with network configuration and troubleshooting, including Ethernet connectivity and AV control systems; Excellent customer service and communication skills, with the ability to explain technical issues to nontechnical users; Demonstrated ability in supporting classroom or equivalent audiovisual technology; Demonstrated ability in troubleshooting common computing issues including sound, video settings, and software and hardware configurations; Ability to prioritize and handle multiple support requests in a fast-paced environment; and. Preferred Qualifications: Bachelor's degree in related field; Experience in a higher education setting; Experience reading rack elevation, block, and signal flow diagrams for integrated audiovisual systems; Experience installing and upgrading complex digital integrated audiovisual systems; Experience working with vendors and other units to coordinate work licensure, registration or certifications; Experience installing PC components and a diverse number of software products, including installing boards, cards, hard drives, and peripheral components; Experience partitioning hard drives, loading software, loading video and printer drivers, and optimizing PC configurations; Familiarity with Microsoft Active Directory, Office 365, desktop imaging tools, and audiovisual control systems (Crestron, RoomView); Demonstrated ability analyzing hardware and software problems, and interfacing with manufacturer's technical support staff to affect a solution; and.