TROUBLESHOOTING common identity, access, MFA, connectivity conferencing, copier, peripheral, and office technology issues• MAINTAINING clear documentation, user guidance, knowledge base articles, and runbooks; coordinate with vendors and escalate complex technical, cybersecurity, or infrastructure issues as needed. • SUPPORTING macOS devices, Apple hardware, mobile devices, Microsoft 365, Teams, SharePoint, Outlook, OneDrive, Zoom, Zoho One, and related collaboration tools.